Latest Jobs at BrainShare Technologies

Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Visit clients' premises to resolve technical issues.
• Ensure stable & reliable network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software on the site.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Identify and assess Customers’ needs to achieve satisfaction.
• Communicating with Customers through various channels e.g email, sms and phone call etc.
• Acknowledging and resolving Customer complaints.
• Processing orders, forms, applications and requests.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Managing a Team of IT trainee or junior Customer support representives in NOC.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with Customer accounts through open and interactive.
• Provide accurate, valid and complete information by using the right methods/tools e.g MOWE, Zalpro, Zoho Desk.
• Liaise with Project and Accounts departments on fault resolutions and Customer account reconciliation.
• Ask Customers targeted questions to quickly understand the root cause of the problem.
• Talk Customer through a series of actions, via phone, email or chat, until the issue is solve.
• Properly escalate unresolved issues to appropriate levels.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Information Technology, Telecommunications Engineering Or Computer Engineering from reputable higher institution. with 2-4 years experience.
• A focussed, self-motivated employee with creative flair who will bring Network strategies to life.
• Passionate about Network Strategies that thrives on delivering exciting performance and content.
• Service and process knowledge.
• Friendly attitude.
• Empathy.
• Strong time Management.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Demand on the Job:

• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Ability to work weekends and in shifts.

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Role In Summary

• Provide first level off-site Customer support to Clients: Enquiry, Mail and Call Management etc.
• To consistently provide a high level of excellent Customer support service and ensuring Customers satisfaction.

Main Duties

• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Manage large incoming calls from Customers.
• Generate sales leads.
• Responding promptly to Customer inquiries.
• Identify and assess Customers’ needs to achieve satisfaction.
• Communicating with Customers through various channels e.g email, sms and phone call etc.
• Acknowledging and resolving Customer complaints.
• Knowing NINEXT services inside and out so that you can answer questions easily.
• Processing orders, forms, applications and requests.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing prompt feedback on the efficiency of the Customer service process.
• Managing a Team of IT trainee or junior Customer support representives in NOC.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with Customer accounts through open and interactive.
• Provide accurate, valid and complete information by using the right methods/tools e.g MOWE, Zalpro, Zoho Desk.
• Liaise with Technical Team, Engineering and Account departments on fault resolutions and Customer account reconciliation.
• Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Troubleshoot with Customer over phone and resolve issues promptly.
• Keep records of Customer interactions, process Customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage Customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Problem-solving skills.
• Ability to communicate clearly.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Service and process knowledge.
• Friendly attitude.
• Empathy.
• Strong time Management.

Demand on the Job:

• Must have at teast 3 years cognate experience in Customer Support from telecommunication related organisation especially ISP firm.
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Maybe required to work weekends and in shifts.
• - must reside close to Lekki Phase 1.

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Main Duties

• Assisting the CFO in day-to-day financial operations, including budgeting, financial forecasting, and cash flow management.
• Responsible for ensuring compliance with the monthly tax remittances – VAT, WHT. PAYE Tax and other similar taxes to FIRS and LIRS.
• Ensure compliance with monthly staff Pension remittance and other statutory deduction.
• Support in the preparation for the tax audit exercise – documentation and other activities precedent to, during and after the tax audit.
• Support in the filing and documentation of all statutory compliance Certificates, required for the company's business operations.
• Support in the update and review of periodic financial and management reports.
• Support in the application and documentation for the various financing arrangements.
• Support during the statutory audit exercise.
• Collaborating with other departments to gather financial information and support decision-making processes.
• Monitoring financial transactions, ensuring proper documentation and adherence to internal controls.
• Assisting in the preparation of annual budgets and variance analysis.
• Support the CFO in financial analysis, providing insights and recommendations to improve financial performance.
• Staying up-to-date with changes in accounting regulations and ensuring compliance in financial operations.
• Performing other duties as assigned by the CFO.

Personal Qualities & Qualifications

• Bachelor's Degree in Accounting, Finance, or a related field.
• Must have 3 years plus cognate experience in a similar position from reputable big organization.
• Strong knowledge of accounting principles, practices, and regulations.
• Proficiency in advanced MS Excel and accounting software especially Zoho Books.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and accuracy in financial data analysis.
• Ability to work independently and meet tight deadlines.
• Effective communication skills to collaborate with cross-functional teams and present financial information.
• Experience with financial reporting and auditing processes.
• Knowledge of tax regulations and compliance.
• Ability to maintain confidentiality and handle sensitive financial information.
• Demonstrates sense of urgency & tenacious at work.
• Candidate must reside around Lagos Island, Lekki-Ajah Axis.

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Main Duties

• Build and execute social media strategy through competitive research, platform determination, benchmarking, and audience identification.
• Curate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.
• Own scheduling of content calendars, posting to ensure messaging is deployed as per schedule and is consistent with brand initiatives.
• Champion day-to-day community management of social platforms including daily moderation across social properties. Send periodical newsletters to selected audience.
• Monitor effective benchmarks (best practices) for measuring the impact of social media campaigns.
• Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
• Oversee the creation of monthly analytic reports on audience growth, best performing tactics and key conversational threads with the aim to improve strategy and brand positioning.
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
• Drive consistent, relevant traffic and leads from our social network presence.
• Curate influencer lists and deploy outreach for brand campaign initiatives.
• Collaborate with other departments (content strategy, account management, creative, etc.) to manage reputation, identify key players and coordinate actions
• Generate, edit, publish and share daily content (original text, images, video or HTML).
• Design images for the website, blog, Facebook, email campaign, Twitter, LinkedInand design the layout of some professional proof books.
• Conduct conference calls and GoToMeetings for PowerPoint presentations with clients.
• Monitor day-to-day conversations and activity across all social media platforms and WordPress blog.
• Maintain several Twitter, Instagram, LinkedIn, TikTok accounts through copywriting, photography, editing, and creating advertisements.
• Proofread, edit and format text and images, design cover art, and adjust program function for each title.
• Organize and distribute influencer and VIP gift bags.
• Collect data and information for e-mail marketing.
• Plan and execute sale promotions/campaign to email subscribers.
• Increase follower participation through contests and giveaways.
• Any other Tasks assigned to you by the Management.

Skills, Knowledge and Experience Required

• BSc in Mass Communications, English, Public Admin.or related field required
• At least 3 years proven working experience in social media or related field
• Excellent consulting, copy-writing and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and good understanding of major marketing channels

Personal Qualities & Qualifications:
Job Holder need to be:

• Degree holder in related field.
• A focussed, self-motivated web designer with creative flair who will bring online presence strategies to life.
• Candidate must possess excellent analytical and presentation skills and be able to influence internal and external organizations.
• Strong familiarity with the business applications of social media platforms (Facebook, Instagram, Twitter etc.).
• Knowledge of web design best practices.
• Understanding of social media metrics; able to interpret the results and take action to increase effectiveness of social media campaigns.
• Strong written and verbal communication skills.