Latest Jobs at ARM Hold Co.

Job Summary

Leadership and Strategic Responsibilities: 

• Set and Lead Group Sales Vision: Architect and champion a unified, group-wide sales strategy aligned with ARM’s transformation goals and corporate growth agenda. 
• Client-Centric Sales Architecture: Redesign the sales organization around defined client segments — Retail, Mass Affluent, HNIs/UHNIs, and Institutional — ensuring integration and alignment across subsidiaries. 
• Segment-Specific Client Strategy and Experience: Design and champion client engagement strategies tailored to the unique needs of each segment, ensuring consistent value delivery and seamless experiences across the group’s offerings. 
• Revenue Leadership Across Segments: Drive top-line growth by working through segment heads and business MDs, ensuring the execution of segment-specific strategies that ladder up to group-level revenue targets.

Business and Operational Responsibilities: 

• Sales Organization Design: Implement a scalable sales operating model, defining segment head roles, centralized enablement support, CRM adoption, and data-driven performance tracking. 
• Sales Talent Strategy: Oversee the recruitment, onboarding, and continuous development of a high-performing sales force. Ensure the team possesses the mindset, competencies, and capacity required to execute against ARM’s growth, client engagement, and digital transformation goals. 
• Sales Enablement and Tools: Drive the digitization of sales workflows and client engagement by leading the implementation and adoption of CRM systems, automation tools, and advanced analytics platforms. Ensure these tools enhance productivity, inform decision-making, and enable a data-driven sales culture across all segments. 
• Sales Strategy Execution: Translate strategic plans into actionable go-to-market playbooks by segment. Set stretch sales targets and KPIs, tracking performance weekly

Job Details

Leadership and Strategic Responsibilities: 

• Set and Lead Group Sales Vision: Architect and champion a unified, group-wide sales strategy aligned with ARM’s transformation goals and corporate growth agenda. 
• Client-Centric Sales Architecture: Redesign the sales organization around defined client segments — Retail, Mass Affluent, HNIs/UHNIs, and Institutional — ensuring integration and alignment across subsidiaries. 
• Segment-Specific Client Strategy and Experience: Design and champion client engagement strategies tailored to the unique needs of each segment, ensuring consistent value delivery and seamless experiences across the group’s offerings. 
• Revenue Leadership Across Segments: Drive top-line growth by working through segment heads and business MDs, ensuring the execution of segment-specific strategies that ladder up to group-level revenue targets.

Business and Operational Responsibilities: 

• Sales Organization Design: Implement a scalable sales operating model, defining segment head roles, centralized enablement support, CRM adoption, and data-driven performance tracking. 
• Sales Talent Strategy: Oversee the recruitment, onboarding, and continuous development of a high-performing sales force. Ensure the team possesses the mindset, competencies, and capacity required to execute against ARM’s growth, client engagement, and digital transformation goals. 
• Sales Enablement and Tools: Drive the digitization of sales workflows and client engagement by leading the implementation and adoption of CRM systems, automation tools, and advanced analytics platforms. Ensure these tools enhance productivity, inform decision-making, and enable a data-driven sales culture across all segments. 
• Sales Strategy Execution: Translate strategic plans into actionable go-to-market playbooks by segment. Set stretch sales targets and KPIs, tracking performance weekly

Requirements

COMPETENCIES, SKILLS & ABILITIES

• Demonstrates strong capabilities in strategic sales planning and execution, with a proven ability to translate business goals into actionable commercial strategies. 
• Possesses deep expertise in client relationship management, and segmentation, enabling differentiated strategies across multiple client types.
• Ability to use customer data and analytics for product development and decision making. 
• Hands-on experience with digital sales technology and CRM implementation to enhance productivity, visibility, and client management. 
• Effectively drives collaboration and alignment across subsidiaries, ensuring sales efforts are integrated and group objectives are met. 
• Utilizes performance management tools and analytics to track results, diagnose issues, and optimize sales outcomes. 
• Excels in leadership, coaching, and team building, with a record of developing highperforming and accountable sales teams. 
• Communicates with influence at all levels, fostering alignment and driving decision-making across senior stakeholders. 
• Embodies an entrepreneurial mindset with a strong bias for execution, consistently seeking opportunities to innovate, managing complexity, and operating in a multi-business environment.

QUALIFICATION & EXPERIENCE

• Bachelor’s degree in business, Finance, Marketing, or related field; MBA preferred. 
• 20+ years of senior leadership experience in sales and business development roles. 
• Strong preference for experience in asset management or broader financial services but must also demonstrate success managing group-level sales across diverse client segments. 
• Proven ability to lead complex, multi-business sales organizations. 
• Demonstrated success in building integrated sales strategies, cross-functional leadership, and delivering significant revenue growth. 
• Experience leading large-scale sales transformations or turnaround programs in complex, multi-entity financial services organizations is highly desirable. 
• Experience working with matrixed teams and influencing without direct authority.

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Job Summary

• The Group Head of Retail is a commercially savvy and digital executive who will lead the strategic growth and operational delivery of the retail business across the ARM group, with a core focus on digital retail asset management. The individual will own the P&L of the retail asset management businesses and be responsible for leading the development and execution of a scalable, digitalfirst retail strategy aimed at acquiring, onboarding, and retaining large volumes of retail clients across ARM’s distribution channels while driving profitability across both digital and traditional channels. The role also extends to retail strategy alignment with the trusteeship and stockbroking subsidiaries and encompasses accountability for both front and back-office operations to ensure an integrated and seamless retail experience. It focuses on enabling exponential growth in client numbers, engagement, and lifetime value through innovative digital acquisition and service models.

Job Details

Strategic & Commercial Leadership 

• Develop and execute the retail business strategy for the group, with clear goals for AUM growth, customer base expansion, and profitability. 
• Own the retail asset management P&L, ensuring strong revenue growth, disciplined cost management, and sustainable margins. 
• Define and lead the execution of a scalable digital retail strategy that aligns with ARM’s business growth ambitions. Shift focus from traditional B2B and mass-affluent sales to building infrastructure that serves high volumes of retail clients efficiently. 
• Define and deliver on KPIs across customer acquisition, activation, retention, and cross-sell metrics. Digital & Traditional Channels Oversight 
• Champion automation and digital tools that enable self-service, seamless onboarding, and user-friendly interactions. 
• Develop a high-performing team that blends digital expertise with retail client understanding. 
• Drive adoption and optimization of digital platforms for onboarding, transacting, portfolio management, and support. 
• Lead the physical sales team, including field agents, relationship managers, and partner distribution channels.

Operational Management 

• Oversee front-to-back-office operations including client onboarding, service delivery, portfolio administration, and transaction processing. 
• Ensure operational resilience, process efficiency, and scalability of retail systems and support functions. 
• Drive automation and digitization of core retail workflows to improve cost-to-serve and customer satisfaction. Cross-Business Collaboration 
• Work with trust and stockbroking subsidiaries to develop integrated retail offerings and cross-sell opportunities. 
• Collaborate with product, marketing, and technology teams to drive product innovation and market fit. Customer Experience & Insights 
• Champion a customer-centric culture, using data and feedback to continuously improve the retail experience. 
• Lead customer segmentation efforts to tailor products and engagement strategies.
• Compliance & Risk Management: Ensure compliance with regulatory requirements and internal policies across all retail operations. Maintain strong risk oversight across customer onboarding, suitability assessments, and transactions.
•  Client Acquisition & Engagement at Scale: Leverage digital marketing, social media, automation tools, and platform engagement to attract and convert retail prospects. Collaborate with product, marketing, and technology teams to continuously optimize conversion funnels and engagement strategies. Drive innovations that increase the accessibility and personalization of ARM’s retail offerings. 
• Data-Driven Growth & Retention: Use analytics to identify client needs, improve targeting, and personalize offerings. Develop and implement segmentation strategies to drive targeted communications and improve client retention. Monitor key metrics including acquisition cost, lifetime value, churn, and engagement to guide strategic decisions.

Requirements

QUALIFICATION & EXPERIENCE

• Bachelor's degree in Finance, Economics, Business Administration or a related field. 
• A Master’s degree is an advantage but not compulsory. 
• 10+ years’ experience in digital sales, digital marketing, or retail financial services. Proven experience designing and implementing data-led customer acquisition and engagement strategies. 
• Experience in client relationship management 
• Experience in managing a team and driving team performance 
• Experience in developing, implementing and optimizing sales processes, tools, and technologies

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Job Summary

• The Head of Institutional Sales is responsible for leading the strategy, relationship management, and growth of the institutional client segment across ARM’s group. The ideal candidate will lead strategic engagement with ARM’s institutional clients across all ARM business entities. This role focuses on deepening client relationships, originating new strategic opportunities, and serving as a trusted advisor to institutional partners in investment management, corporate trusteeship, Securities trading, and financial advisory. The candidate must have strong networks and relationships already built, as well as portfolio of business relationships that can be benefited from. Ideal candidate will act as a relationship anchor ensuring client needs are proactively identified and addressed, driving growth through collaborative opportunity origination, and ensuring client satisfaction at the highest levels

Job Details

Strategic Leadership, Client Acquisition and Engagement: 

• Develop and implement the strategic vision and direction for the institutional Sales across ARM group 
• Develop and execute strategies to grow institutional assets under management (AUM) 
• Lead the acquisition of new institutional clients and expansion of existing relationships. 
• Serve as the primary relationship lead for top-tier institutional clients across ARM’s business entities. 
• Act as a trusted advisor, understanding clients’ evolving strategic needs and aligning them with ARM’s capabilities. 
• Coordinate internally across asset management, investment banking, corporate trusteeship, and other divisions to ensure unified and effective client coverage. 

Opportunity Origination & Business Development: 

• Identify and originate new business opportunities by leveraging ARM’s full platform, including bespoke investment structures, commercial trusteeship, financial advisory, and co-investment solutions. 
• Develop strategic account plans for key institutional clients to maximize long-term engagement and value creation. 
• Develop and implement marketing and sales strategies to attract new institutional clients. 
• Build and maintain relationships with key industry stakeholders and partners.

Client Relationship Management: 

• Build and maintain strong relationships with institutional clients, providing exceptional service and support. 
• Maintain and track client engagement metrics and satisfaction indicators. 
• Lead initiatives to enhance the client experience across the institutional platform. 

Financial & Strategic Reporting: 

• Monitor client-related revenue growth and relationship profitability. 
• Provide regular updates to executive leadership on relationship progress and strategic initiatives. 
• Team Leadership and Development: Lead ,mentor, and develop the institutional sales team, fostering a culture of high performance and continuous improvement. 
• Ensure adequate training and development opportunities for team members. 
• Promote a collaborative and inclusive work environment

Requirements

COMPETENCIES, SKILLS & ABILITIES

• Excellent relationship-building and interpersonal skills 
• Strategic mindset with a strong grasp of institutional client needs and industry trends 
• Superior communication and advisory capabilities 
• Deep understanding of multi-asset product offerings and financial structuring 
• Ability to influence senior stakeholders and drive cross-functional collaboration 
• Strong leadership and people management skills. 
• High ethical standards and integrity 
• Commercial acumen and negotiation skills

QUALIFICATION & EXPERIENCE

• Bachelor's degree in finance, Economics, Business Administration, or a related field. A master's degree or professional certification (e.g., CFA, CAIA) is preferred. 
• 15+ years in financial services, with significant experience in institutional client coverage, strategic advisory, and relationship management roles 
• Proven track record of engaging with senior institutional decision makers and driving cross business revenue opportunities 
• Experience working across multiple business lines or integrated financial service platforms