Latest Jobs at Airtel

Responsibilities

Managing IT Projects & Delivery

• Responsible for the management of Engineering project portfolio 
• Track the delivery - ensure all project delivery milestones are met 
• Project stakeholder management, proactive monitoring and escalation
• Manage all key dependencies and risks on the project delivery proactively 
• Ensure alignment on Engineering Projects and ensure delivery is accurate and useful
• Ensure Requirement provided by business teams are adequately translated into functional/technical requirements and all stakeholders agree on actual delivery of the solution to meet business objectives
• Ensure - CABs artefacts attained and kept
• Review of test cases with business users - ensure accurate and meeting the intended objectives of the change/solution
• Perform PRE-UAT as per test cases and get ITD sign off. drive and ensure all stakeholders do the UAT on time. Be part of the UAT to ensure quality in tests and results 
• Support business on UAT, ensure it is done on time 
• Before Go Live - Validate test cases, Perform Pre-UAT on delivered solution before business 
• UAT and sign off delivered solution based on problem statement
• Deployment - Work with operations, plan for the CAB approvals and get solution delivered to production on time. 
• Publish release delivery performance KPIs. 
• Ensure CR and Project roll-out as per defined timelines.
• Ensuring appropriate Governance mechanisms for successful implementation of projects.
• Delivering On-schedule, on-budget of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs. 
• Post Go Live - Work with operations and perform basis sanity tests after go live and confirm solution meet the intended results and solved the problem.

Maintaining and Supporting Airtel Applications

• Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience and efficient deliveries. 
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency. 
• Making Critical decisions and Leading critical delivery that attribute to the success of the business by collaborating with cross functional teams.

Handling Change Requests

• Requirements - Collect Complete, accurate information and with details required, engage all key stakeholders, ask all required questions for clarity on problem and solution needed (Raising CR is not a tick box). 
• Perform Initial Impact Assessment - detailed understanding of the problem statement and high-level solution view and options - share details of all systems that are to be impacted, including possible increase load in the systems, user stories, reports, connectivity required etc. 
• Identify all key dependencies and risks - and know to manage them. 
• Understand how the solution will look like - Have view on what to be proposed solutions - How the problem solved or opportunity will be reached. 
• Take and keep notes of all discussions gathered before raising the CR and have all put on the CR documents. 
• Follow up - Get CR number within SLA and initial discussion of solution with SMEs and delivery technical leads.

Managing SME

• Manage different SME in various domain to ensure they achieve their deliverables to drive organizational goals i.e. Manage core six (6) domains. 
• Ensure that SME’s adequately capture and translate business requirements. 
• Ensure that SME’s conduct and complete their UAT within predefined timelines.

Partner Relationship & OPCO Service Delivery

• Managing partner(s) and ensuring service delivery to agreed quality and SLA. 
• Ensuring value delivery to Smartcash by maintaining oversight of related managed services. 
• Ensuring continuous alignment of IT actions with Business Imperatives. 
• Ensure partner(s) develop and target IT capabilities towards high impact business initiatives.

Qualifications

Educational Qualifications

• MSc/ bachelor’s degree in computer science, systems analysis or a related study.

Relevant Experience

• 10-15 years of work experience on project management with relevant experience in Telecommunications/Financial Services/Fintech/Information Technology sectors.
• Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment. 
• Have expertise in managing Enterprise, Pre-paid, Post-paid, VAS and Mobile Money related applications.
• Have a clear understanding of what is needed to deliver Application automation and simplification related projects. 
• Have wide-ranging vendor management capability to continue strong working relationships with key stakeholders and external peers. 
• Ability to make knowledgeable decisions on which business technical requirements cannot be met. 
• Ability to assess the value from functions and capabilities of new technologies.
• Experience working in multi-vendor managed service IT operating model. 
• Demonstrated experience in engaging with senior level on resolving and presenting business problems
• Demonstrated experience in delivering large and complex IT projects. 
• Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable

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Responsibilities

Process/Policy Compliance

• Process and policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs 
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo) to align the processes and closure of all open issues
• Act as the primary expert and advisor for all sales and distribution applications, ensuring alignment with business goals and industry best practices.
• Stay up-to-date on emerging trends and technologies in sales and distribution applications within the telecommunications sector, including omni-channel strategies, analytics, and partner integrations.

Improvement projects 

• Identify and drive projects for assigned function, both Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
• Lead the analysis, design, implementation, and continuous improvement of sales and distribution application platforms, including but not limited to CRM, order management, inventory, channel management, and partner portals.
• Collaborate cross-functionally with sales, distribution, IT, product, and business units to gather requirements, define solutions, and deliver application enhancements.
• Advise on digital transformation and automation initiatives targeting the sales and distribution domains, including go-to-market strategies, digital channels, and process optimization.
• Lead or support vendor selection processes, contract negotiations, and RFP development for new tools or platform upgrades.
• Develop and maintain technical documentation, solution designs, and knowledge transfer materials.

Operational

• Align with regulatory teams for all key QoS KPI’s for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of  KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory    QoS standards and requirements,
• Monitor, troubleshoot, and resolve issues within the sales and distribution applications to ensure system reliability, data accuracy, and user satisfaction.
• Conduct system demos, end-user training, and provide subject matter guidance for operations and support teams.

Effective Interface with Internal Assurance group team for close looping.

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learnings tracker and close looping for the OPCO
• Ensure all the audit observations of the OpCos are effectively close looped. 
• Ensure process gaps are identified and shared with Process owner/Function Head for implementation. 
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation
• Interface with Networks and Information Technology for audits and closures.

Qualifications

Educational Qualifications 

• Bachelors/Masters degree in computer science, systems analysis or a related study.

Relevant Experience 

• 5-7 years of work experience on BSS/OSS design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Proven expertise in sales and distribution application landscapes (CRM, order management, distribution management, inventory, channel/partner management).
• Hands-on experience configuring and optimizing leading sales and distribution software processes.
• Strong understanding of sales processes, distribution channel models (direct/indirect, online, partner), and industry best practices
• Experience in systems integration, API management, data migration, and analytics.
• Strong analytical and problem solving skills
• Stakeholder management
• Project management
• Business Analysis
• Software Architecture and Design
• Software Testing

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Job Description

• The job holder will recruit, support, and manage regional aggregators, champion POS management and distribution in the assigned region and manage other Smartcash and Airtel Money Agency Businesses in the region. The role is also responsible for the onboarding, and training of aggregators/aggregator agents.

Responsibilities

• To achieve revenue target within state/area 
• POS Management 
• Channel branding and visibility 
• Distribution Infrastructure 
• Industry Awareness/Competition Intelligence 
• To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents 
• Drive minimum of 15 transaction counts per Agent per day 
• Constantly identify opportunities for increasing quality Aggregator base within the region 
• Take full custody of all POS devices assigned to the region 
• Responsible for assigning POS devices to aggregators based on qualifying criteria 
• Responsible for managing all POS devices in the region 
• Coordinate POS distribution, retrieval and other support issues as might be required. 
• Coordinate the repairs of faulty POS devices in the region working with the state EUS team. 
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region 
• Identify visibility opportunities for Smartcash brand within the region 
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory. 
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region. 
• Ensure each aggregator recruits a minimum of 500 agents to drive the business 
• Identify and leverage on the distribution opportunities in the region. 
• Drive market penetration in the various state of the region 
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives. 
• Track on-going initiatives in Market 
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Qualifications

Educational Level  

• A first degree in any discipline. 
• A Master’s Degree would be an added advantage 

Working Experience

• Experience in the Fintech Space would be an advantage.
• 3years of commercial/ business management experience and 1 – 2 years of relevant experience in POS Management
• Team leadership experience 
• Computer literacy 
• Sales knowledge 
• Product/ Service development  & management
• Interpersonal skills 
• Customer orientation