Regional Agency Support Officer at Airtel

Job Description

• The job holder will recruit, support, and manage regional aggregators, champion POS management and distribution in the assigned region and manage other Smartcash and Airtel Money Agency Businesses in the region. The role is also responsible for the onboarding, and training of aggregators/aggregator agents.

Responsibilities

• To achieve revenue target within state/area 
• POS Management 
• Channel branding and visibility 
• Distribution Infrastructure 
• Industry Awareness/Competition Intelligence 
• To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents 
• Drive minimum of 15 transaction counts per Agent per day 
• Constantly identify opportunities for increasing quality Aggregator base within the region 
• Take full custody of all POS devices assigned to the region 
• Responsible for assigning POS devices to aggregators based on qualifying criteria 
• Responsible for managing all POS devices in the region 
• Coordinate POS distribution, retrieval and other support issues as might be required. 
• Coordinate the repairs of faulty POS devices in the region working with the state EUS team. 
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region 
• Identify visibility opportunities for Smartcash brand within the region 
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory. 
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region. 
• Ensure each aggregator recruits a minimum of 500 agents to drive the business 
• Identify and leverage on the distribution opportunities in the region. 
• Drive market penetration in the various state of the region 
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives. 
• Track on-going initiatives in Market 
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Qualifications

Educational Level  

• A first degree in any discipline. 
• A Master’s Degree would be an added advantage 

Working Experience

• Experience in the Fintech Space would be an advantage.
• 3years of commercial/ business management experience and 1 – 2 years of relevant experience in POS Management
• Team leadership experience 
• Computer literacy 
• Sales knowledge 
• Product/ Service development  & management
• Interpersonal skills 
• Customer orientation