Latest Job Recruitment at Owens and Xley Consults

Job Responsibilities

• Setting quality standards for the factory
• Monitor the quality of the product through the various stages of production
• Establish SOPs for production and preparatory processes to get right first time quality from each process.
• Develop template for quality measurement and recording quality
• Train the newly hired quality personnel on company quality policies and how to use quality tools
• Double check measurements
• Auditing inward fabric and trims and ensuring only quality goods are accepted
• Document inward fabrics with appropriate names and tags
• Ensure that no faulty fabric is sent for cutting. If minor faults are present in the fabric, defects should be marked on the fabric and must be communicated to cutting department
• Preparing audit report of fabrics and accessories
• Conducting pre production meeting before production starts
• Submit weekly analysis quality reports.

Requirements

• Excellent technical skills
• Leadership skills
• Good numerical skills
• Communication and interpersonal skills
• Team work
• Confidence
• Eye for details
• Must be female for gender balance
• Must reside within the lekki axis.

Qualification

• Minimum HND / B.Sc
• Background in fashion is a must.

Remuneration
N80,000 monthly.

Description
A Chief Operations Officer oversees all business operations on a daily basis and reports directly to the CEO. He / She is the second in command, ensuring that effective operational and financial procedures are put in place and strictly adhered to. He / She works closely with the Founder and CEO and will be focused on the overall performance of the brand, utilizing resources to the most productive uses with the aim of creating maximum value for the company's benefit.

Responsibilities

• Monitor and manage the operations of all departments/teams; operations, sales, quality control and accounts in accordance with overall company goals.
• Budget forecast and development, profit and loss management, and minimizing costs.
• Driving the company's operating capabilities to surpass customer satisfaction and retention, and company goals.
• Assess, suggest and implement sustainable and viable processes/practices in order to develop, grow and manage the business.
• Monitoring sales and quality control teams, and spearheading strategies to ensure they exceed customer expectations.
• Monitoring invoices, money handling procedures, accounting and bank processes.
• Providing sustainable solutions to minimize company costs, and prevent losses.
• Organize monthly internal training to coach employees and maximize their capabilities
• Coordinate with the team to ensure all the third party utilizations are at the best price and value.
• Oversee all company transactions, ensure all vendors are paid on time and rejected goods are returned quickly.
• Ensure the image of the brand is maintained consistently/improved upon.
• Consistently display ethical leadership, update the team on Business performance, and encourage/motivate the team.
• Preparing timely and accurate financial performance reports.
• Overseeing marketing initiatives and implementing better business practices
• Monitor and ensure that feedback collected by the front line customer service employees are well communicated to the sales and other Business development teams.
• Report to the CEO on behalf of all the departments on a weekly basis.
• Delegate responsibilities to staff members in order to promote their growth and capabilities.

Skills:

• People management.
• Excellent oral and written communication skills.
• Ethical leadership.
• A keen eye for fashion/vast knowledge of the fashion industry.
• Positive can-do attitude.
• Strong business acumen and entrepreneurial spirit.
• Result-oriented and sales-driven.
• Organised and analytical.
• Flexible and adaptable.
• Good interpersonal skills.
• Familiar with local and international market trends and being able to build accordingly.
• Sound knowledge of business strategies.
• Ability to make accurate business projections
• Time management and prioritisation
• Professional Requirements/Qualifications
• Bachelor's degree in Business Administration
• At least five (5) years experience managing a complex enterprise's human resources, finances, operations and strategies.
• Proven track record of outstanding performance in a previous complex enterprise/fashion business
• Proven track record of managing complex budgets successfully
• Demonstrated experience of ethical leadership.

Salary / Benefits
Monthly pay: N150,000 and other benefits: 3% sharing on the company's annual profit if target of 100m sales revenue is met. If the applicant exceeds the target, he/she is entitled to 5% of the annual profit.

ob Responsibilities

• Supervises all day-to-day activities of the company.
• Prepare and receive daily, weekly, monthly reports.
• Manage all projects, events, etc
• Delegate tasks to the appropriate team members
• Carry out research
• Supervise team leads
• Create high level work plan for the brand
• Prepare and monitor schedules
• Assist the creative director to plan and organize work schedules
• Responsible for hiring staff
• Work with team leads to identify training needs
• Work with the creative director in preparing budgets
• Propose new ideas on how to improve the brand
• Resolve complaints
• Manage all relationships with the stockists
• Represent the brand when needed
• Assist the creative director in identifying new markets and new opportunities

Qualifications / Requirements

• B.Sc / HND
• Must have at least 2 years experience as an Operations Manager
• Experience in the fashion industry is a must
• Must reside within the Lekki axis.

Salary

• N100,000 monthly.

Application Closing Date
8th February, 2020.

Job Description

• The Online Team Lead will manage interactions with customers through the company’s digital channels.
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Ensures customer satisfaction at all times
• Resolve customers’ complaints
• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on the social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned.

Educational Qualification and Experience

• HND or B.Sc. in any related discipline
• 1-2 years’ experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Good initiative, time and stress management skills

Work Conditions:

• May be required to work overtime.

Remuneration
N60,000 / month

Application Closing Date
6th February, 2020.

Job Description

• The customer Service Officer attracts potential customers by answering product and service questions, suggesting information about other products and services.
• They process orders, prepares correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company's core values.

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem,, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and templates
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents.
• Place or cancel orders
• NB: A detailed job description would be provided after offer of employment.

Qualifications

• HND / B.Sc in any related discipline
• 1-2 years experience in a customer service role
• Experience in the fashion industry is a plus
• Must be female for gender balance.

Application Closing Date
6th February, 2020.