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  • Posted: Feb 5, 2020
    Deadline: Feb 7, 2020
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Online Team Lead

    Job Description

    • The Online Team Lead will manage interactions with customers through the company’s digital channels.
    • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

    Key Responsibilities

    • Manage customer engagement for all social media platform
    • Receive online orders, process orders and ensure the items are delivered to the customers
    • Communicates orders to the operations team for delivery
    • Ensures customer satisfaction at all times
    • Resolve customers’ complaints
    • Responds to customers enquiries via website or social media with approval from the Business Director
    • Create and post content and videos on the social media platforms
    • Manages and resolves client complaints
    • Follow up on customers to get feedback post service delivery
    • Other tasks as assigned.

    Educational Qualification and Experience

    • HND or B.Sc. in any related discipline
    • 1-2 years’ experience in direct sales, digital marketing or customer service
    • Experience in the retail industry is a plus

    Skills and Abilities:

    • Digital marketing skills
    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented team player with exceptional motivation and interpersonal skills.
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite
    • Good initiative, time and stress management skills

    Work Conditions:

    • May be required to work overtime.

    Remuneration
    N60,000 / month

    Application Closing Date
    6th February, 2020.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@owensxley.com with the "Job Title" as the subject of the mail.

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