Jobs at Huxton Hotel

Job Description

Position Summary:

• The Kitchen Assistant at Huxton Hotel plays a crucial role in supporting the kitchen operations and ensuring the smooth and efficient functioning of the culinary department.
• This position involves assisting with food preparation, maintaining cleanliness and hygiene standards, and collaborating with the kitchen team to deliver exceptional culinary experiences for guests.
• The Kitchen Assistant reports to the Head Chef or Kitchen Supervisor.

Responsibilities

• Assist in food preparation and cooking under the guidance of the kitchen team, ensuring adherence to recipes, portion sizes, and quality standards.
• Maintain cleanliness and organization of the kitchen, including workstations, equipment, and storage areas, in compliance with food safety and sanitation regulations.
• Wash, peel, chop, and slice ingredients as directed by the kitchen staff, ensuring accuracy and efficiency.
• Assist in receiving, inspecting, and storing food and supplies, properly rotating stock and monitoring expiration dates.
• Collaborate with the kitchen team to ensure timely and smooth food service, including plating and garnishing dishes, as needed.
• Operate kitchen equipment, such as mixers, grinders, slicers, and ovens, following safety guidelines and instructions.
• Support the team in maintaining inventory levels and notifying the appropriate personnel when supplies or ingredients need to be replenished.
• Assist in maintaining a clean and hygienic dishwashing area, ensuring proper cleaning and sanitization of utensils, dishes, and cooking equipment.
• Follow proper food handling and storage procedures to maintain food quality, prevent contamination, and minimize waste.
• Adhere to health and safety regulations, including the use of personal protective equipment (PPE) and proper handling of chemicals and cleaning agents.
• Assist with inventory management, conducting stock counts, and documenting inventory levels accurately.
• Collaborate with colleagues and communicate effectively to ensure smooth coordination and teamwork within the kitchen.
• Assist with the setup and breakdown of food stations and buffet displays for events and functions.
• Uphold high standards of cleanliness, organization, and professionalism in the kitchen area.
• Attend training sessions and meetings to enhance skills and stay updated on food safety practices and culinary techniques.

Qualifications

• Candidates should possess an SSCE qualification with 1 - 3 years relevant work experience.
• Previous experience as a Kitchen Assistant or in a similar role is preferred.
• Basic knowledge of food preparation techniques and kitchen equipment operation.
• Understanding of food safety and sanitation regulations, including proper hygiene practices.
• Ability to follow instructions, recipes, and portion sizes accurately.
• Physical stamina and the ability to stand for extended periods and lift heavy objects.
• Excellent teamwork and communication skills to collaborate effectively with the kitchen team.
• Detail-oriented with a focus on cleanliness, organization, and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Basic math skills for measurements and portioning.
• Willingness to learn and take on new responsibilities in a dynamic culinary environment.

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Position Summary:

• As a waiter/waitress at Huxton Hotel, you will play a crucial role in providing exceptional dining experiences for our guests.
• You will be responsible for taking orders, serving food and beverages, and ensuring guest satisfaction in accordance with the hotel's standards.
• Your friendly and professional demeanor, attention to detail, and ability to work in a fast-paced environment will contribute to creating a memorable dining experience for our guests.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Present menus, make recommendations, and answer questions regarding menu items.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Serve food and beverages promptly and accurately, ensuring proper presentation and temperature.
• Anticipate guests' needs and fulfill special requests to ensure a personalized dining experience.
• Monitor guest satisfaction and address any concerns or complaints promptly and effectively.
• Assist in setting up tables, arranging table settings, and ensuring cleanliness and tidiness in the dining area.
• Collaborate with kitchen and bar staff to ensure efficient and coordinated service delivery.
• Process payments, issue receipts, and handle cash transactions accurately.
• Maintain knowledge of menu items, ingredients, and preparation methods to answer guests' queries accurately.
• Adhere to all safety and sanitation guidelines and ensure compliance with health and hygiene regulations.
• Assist in the training and mentoring of new team members, as required.
• By fulfilling your role as a waiter/waitress at Huxton Hotel, you will contribute to the overall guest satisfaction and enhance the hotel's reputation for exceptional service.

Requirements

• Candidates should possess a relevant qualification with 2 - 4 years relevant work experience.
• Prior experience as a waiter/waitress in a hotel, restaurant, or similar hospitality setting is preferred.
• Excellent interpersonal and communication skills.
• Strong customer service orientation with the ability to handle guest requests and concerns tactfully.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for processing payments accurately.
• Flexibility to work in shifts, including weekends and holidays.
• Knowledge of food and beverage service procedures, including proper serving techniques and etiquette.
• Familiarity with POS systems and basic computer skills.
• Physical stamina and the ability to stand for extended periods and lift trays of food or beverage.

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Job Description

Position Summary:

• The Porter at Huxton Hotel plays a vital role in providing exceptional guest service by assisting with the handling of luggage, maintaining cleanliness of public areas, and offering assistance to guests.
• This position requires physical stamina, attention to detail, and excellent customer service skills.
• The Porter reports to the Front Office Supervisor or Front Office Manager and collaborates with various departments to ensure a seamless guest experience.

Responsibilities

• Greet guests upon arrival, assist with luggage handling, and provide a warm welcome to create a positive first impression.
• Escort guests to their assigned rooms, explaining hotel facilities, amenities, and room features along the way.
• Offer assistance and provide information to guests regarding local attractions, transportation, and hotel services.
• Maintain cleanliness and tidiness of public areas, including the lobby, entrance, and common areas, ensuring a welcoming and presentable environment.
• Assist with the maintenance and upkeep of luggage storage areas, ensuring efficient storage and retrieval of guest belongings.
• Handle guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations.
• Coordinate with the front desk and other departments to ensure timely delivery of guest requests, such as extra amenities, room service, or transportation arrangements.
• Maintain a working knowledge of the hotel's facilities, services, and emergency procedures to provide accurate information to guests.
• Monitor and report any suspicious or unauthorized activities in public areas to ensure the safety and security of guests and hotel property.
• Assist with crowd control during peak times, ensuring smooth traffic flow and efficient guest movement in public areas.
• Assist in maintaining an inventory of supplies and equipment needed for porter services, promptly reporting any shortages or maintenance needs.
• Adhere to health and safety regulations, including proper handling and storage of guest luggage, and promptly report any safety hazards or incidents.
• Collaborate with other team members to ensure effective communication and teamwork, supporting a positive work environment.
• Uphold the hotel's standards of exceptional guest service, professionalism, and courtesy at all times.
• Attend training sessions and meetings as required to enhance skills and knowledge of job responsibilities.

Qualifications

• OND or equivalent; additional certification or training in hospitality is a plus.
• 2 - 4 years relevant work experience.
• Previous experience as a porter or in a similar guest service role is preferred.
• Strong customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.
• Physical stamina and the ability to lift heavy luggage, stand for extended periods, and navigate stairs or crowded areas.
• Attention to detail and organizational skills to ensure accurate handling of guest belongings and timely delivery of requests.
• Basic knowledge of local attractions, transportation options, and hotel services to assist guests with inquiries.
• Ability to work effectively as part of a team and collaborate with colleagues from different departments.
• Professional appearance and demeanor, adhering to the hotel's grooming and uniform standards.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of health and safety regulations and the ability to follow proper procedures to ensure guest and employee safety.