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  • Posted: May 16, 2024
    Deadline: Jun 10, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Smartbest technology journey began in 2019 with the pursuit of excellence and a customer-centric approach to project delivery.
    Read more about this company


    Front Desk Officer / Customer Care Representative

    Job Summary:

    Join our dynamic IT startup as a Front Desk Officer and Customer Care Representative, where you will be the first point of contact for our clients, visitors, and employees. You will play a crucial role in providing excellent customer service and ensuring the smooth operation of our front desk and office administration.


    • As a Front Desk Officer:
      • Welcome and greet clients, visitors, and employees in a professional and friendly manner
      • Answer and direct phone calls to the appropriate person or department
      • Manage and maintain the reception area, ensuring it is clean, organized, and presentable at all times
      • Handle incoming and outgoing mail and packages, including sorting, distributing, and preparing shipments
      • Manage conference room bookings and assist with meeting room setup as needed
      • Maintain office supplies inventory and place orders as needed
      • Assist with general office administration tasks, including data entry, filing, and photocopying
      • Provide administrative support to various departments as needed
    • As a Customer Care Representative:
      • Provide exceptional customer service to clients, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner
      • Serve as the primary point of contact for customer inquiries via phone, email, and in-person
      • Maintain a high level of product knowledge to effectively answer customer questions and provide accurate information
      • Process orders, returns, and exchanges, ensuring accuracy and customer satisfaction
      • Follow up with customers to ensure their needs have been met and provide assistance as needed
      • Collaborate with other departments, including sales, marketing, and technical support, to address customer issues and improve the overall customer experience
      • Identify opportunities for process improvement and provide feedback to management


    • Proven experience in a customer service or front desk role, preferably in a technology or startup environment
    • Excellent communication and interpersonal skills, with a positive and friendly attitude
    • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively
    • Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software
    • Ability to work independently with minimal supervision and as part of a team
    • High school diploma or equivalent; additional certification in customer service or office administration is a plus


    • Experience with CRM software and ticketing systems
    • Knowledge of basic IT troubleshooting and technical support concepts
    • Experience in a fast-paced, high-growth startup environment

    Method of Application

    This job has expired or closed. Application is no longer allowed

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