Front Desk Officer / Customer Care Representative at SmartBest Technology Limited

Job Summary:

Join our dynamic IT startup as a Front Desk Officer and Customer Care Representative, where you will be the first point of contact for our clients, visitors, and employees. You will play a crucial role in providing excellent customer service and ensuring the smooth operation of our front desk and office administration.

Responsibilities:

• As a Front Desk Officer:
  • Welcome and greet clients, visitors, and employees in a professional and friendly manner
  • Answer and direct phone calls to the appropriate person or department
  • Manage and maintain the reception area, ensuring it is clean, organized, and presentable at all times
  • Handle incoming and outgoing mail and packages, including sorting, distributing, and preparing shipments
  • Manage conference room bookings and assist with meeting room setup as needed
  • Maintain office supplies inventory and place orders as needed
  • Assist with general office administration tasks, including data entry, filing, and photocopying
  • Provide administrative support to various departments as needed
• As a Customer Care Representative:
  • Provide exceptional customer service to clients, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner
  • Serve as the primary point of contact for customer inquiries via phone, email, and in-person
  • Maintain a high level of product knowledge to effectively answer customer questions and provide accurate information
  • Process orders, returns, and exchanges, ensuring accuracy and customer satisfaction
  • Follow up with customers to ensure their needs have been met and provide assistance as needed
  • Collaborate with other departments, including sales, marketing, and technical support, to address customer issues and improve the overall customer experience
  • Identify opportunities for process improvement and provide feedback to management

Requirements:

• Proven experience in a customer service or front desk role, preferably in a technology or startup environment
• Excellent communication and interpersonal skills, with a positive and friendly attitude
• Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software
• Ability to work independently with minimal supervision and as part of a team
• High school diploma or equivalent; additional certification in customer service or office administration is a plus

Preferred:

• Experience with CRM software and ticketing systems
• Knowledge of basic IT troubleshooting and technical support concepts
• Experience in a fast-paced, high-growth startup environment