Jobs at Victoria Waterfront Hotel & Resorts

Job Summary

• The Assistant Manager is responsible for overseeing daily operations across all departments, including the Front Office, Housekeeping, Food & Beverage, and Maintenance.
• The primary focus is maintaining high service standards, maximizing profitability, and ensuring an exceptional guest experience.

Key Responsibilities
Operational Oversight:

• Daily Management: Supervise the day-to-day operations of the resort to ensure all departments are meeting brand standards.
• Quality Control: Conduct regular walkthroughs of the property (lobby, guest rooms, recreational areas) to ensure cleanliness and safety.
• Departmental Synergy: Act as the bridge between departments (e.g., ensuring Housekeeping and Front Desk are aligned on room readiness).

Guest Relations:

• Issue Resolution: Handle guest complaints personally and professionally, turning negative experiences into positive recoveries.
• VIP Handling: Oversee the arrival and stay of VIP guests, ensuring special requests and amenities are prepared.
• Feedback Monitoring: Analyze guest satisfaction scores (NPS) and online reviews to implement service improvements.

Team Leadership:

• Staffing: Assist in recruiting, interviewing, and onboarding new team members.
• Training: Conduct "on-the-job" training sessions and ensure staff are up-to-date on safety protocols and service standards.
• Scheduling: Manage staff rosters and payroll to ensure adequate coverage during peak resort seasons.

Financial & Administrative:

• Budgeting: Help the General Manager monitor expenses, control labor costs, and meet monthly revenue targets.
• Inventory: Supervise the ordering of supplies and conduct monthly stocktakes for F&B or housekeeping materials.
• Reporting: Prepare daily and monthly reports on occupancy, revenue, and operational glitches.

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Job Summary

• The primary objective is to ensure the safety and well being of the hotel Guests and Visitors.
• Keep the pool area clean and well maintained and also ensure water hygienic and safety standards are met at all times.
• Additionally welcome Guests to the pool facility and always be courteous and friendly to guests, be attentive to their needs, professionally handle problems and are conscious of the importance of safety.

Candidate Profile

• Qualified with lifeguard and first aid certificate
• 1 to 2 years hotel or club experience as a lifeguard.
• Excellent swimmer with Basic Schooling
• To have worked in hotels before as a lifeguard
• Good oral and written communication skills in English.