Jobs at United Bank for Africa Plc (UBA)

Job Objective

• This position will review designs, and construction drawings in line with the brand specification and monitor ongoing construction across the subsidiaries.

Responsibilities

• Coordinate, follow up & review new branch design submissions from subsidiaries and forward the final outlook to Head ES/S for review and presentation.
• Ensure supporting documentation on each new business location is received from requesting subsidiary.
• Review construction drawings to ensure that they comply with brand specifications.
• Ensure BOQ specifications are in line with working drawings and brand manual before forwarding documents to value assurance.
• Follow up on value assurance on BOQ review.
• Liaise between VA and subsidiary on any challenges/clarifications.
• Site monitoring & reporting.
• Updating ES/S branch development records.
• Liaising with Corporate Services Subsidiaries on any Corporate Services related issues/queries.

Qualifications

• Bachelor's Degree in Architecture or any relevant field of study.
• Minimum of five (5) years of relevant work experience
• The candidate for this position must have good knowledge of building and construction, good design and reporting skill, and attention to detail.

What we expect from you:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

Knowledge & Skills Required:

• Design skills
• Attention to detail
• Building and Construction skills
• Legal Knowledge
• Problem-solving
• Proficient in Microsoft office tools
• Creativity

What you should expect from us

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Job Objective(s)

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact-based recommendations for process improvement. 
• Drive process re-engineering and improvement. 
• Work with various teams to ensure the development of an efficient and scalable end-to-end process. 
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs. 
• Complete post-deployment analysis, monitoring, and driving recommendation for improvement to completion. 

Qualifications

• Bachelor's Degree in any field.
• Minimum of two (2) years of relevant work experience.
• Candidate's Profile: Our ideal candidate must have an impressive understanding of products and processes. 
• A team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Data analysis 
• Product and process knowledge
• Proficient in MS packages
• Problem-solving
• Attention to detail
• Project management.

What we expect from you:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Job Objective

• To provide timely resolution to both internal & external staff complaints.

Responsibilities

• Handling escalations on delayed responses/unresponsiveness of staff. 
• Evaluating root cause of failures, identifying trends, and making recommendations on preventative measures. 
• Escalation of issues impacting customer experience.
• Collaborating with resolution teams for closure of customer-related cases.
• Identifying areas of improvement or further efficiency potentials to optimize service recovery processes and customer experience.
• Carrying out triage of outgoing customer contact to ensure this is handled in the most appropriate manner and that customer satisfaction is restored. 
• Carrying out day-to-day service recovery including liaising with customers and researching their concerns to resolve dissatisfaction at the earliest opportunity, whilst maintaining positive customer relations. 

Qualifications

• Bachelor's Degree in any field.
• Minimum of two (2) years of relevant work experience.
• Our ideal candidate must have an impressive understanding of managing customers, monitoring and reporting the performance of deployed products, and business management. 
• A team player, a strategic partner, a good listener, and a problem solver.

What we expect from you:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from us

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective (s)

• This position will be responsible for the maintenance and upkeep of UBA assets, equipment, and buildings in the North.

Responsibilities

• Ensuring uninterrupted power supply in BOs.
• BO equipment maintenance and repairs – generators, air conditioners, mantrap doors, vault doors & safes, vehicles, note sorters, and counters in line with manufacturer recommendations.
• Identification and redeployment of idle assets of BOs to needy areas and disposal of obsolete assets in line with policy.
• Ensuring BO resources requests are approved, procured, and delivered.
• Visit at least 2 Business Offices every week to identify, report and resolve their CS and ambience issues.
• Volume discount negotiations with service providers.
• Market price reviews.
• Liaison between external service providers and Business Offices to ensure adherence to TATs and prompt resolution of reported issues.
• Liaison between BOs and other units, e.g., assurances, IT, marketing & corporate communications, products, digital banking, to resolve reported issues requiring the units’ attention.
• Review, action and close all corporate service issues from the internal audit exceptions report.
• Ensuring seamless travel experience for designated employees and guests of the Bank.
• Coordinate and arrange all logistics for meetings and regional corporate events.
• Maintain relationships with accommodation, food, and security service providers for seamless service delivery.
• Ensure proper functioning of all security gadgets (CCTV, alarms systems, mantrap doors).
• Ensure security equipment are tested and certified functional every quarter.
• Ensure all Bank’s vehicles are well maintained every quarter or 5,000km for routine service and corrective maintenance where required.
• Ensure driver documentation is up to date – driver’s license, driver institute (for North BOs)
• Ensure vehicle documentation is up to date – vehicle license, insurance, mobile advert, etc
• Maintain a 100% zero tolerance for fraud.
• Display 100% integrity at all times. No receipt of gratification from service providers.

Qualification

• Bachelor’s Degree in any relevant field of study.
• Minimum of five (5) years of relevant work experience

Candidate's Profile:

• The candidate for this position must have good knowledge of facility management, power management, and good reporting/analytical skills.
• He/she must also reside in the North.

Knowledge & Skills Required:

• Good knowledge of facility management
• Knowledge of power management
• Attention to detail
• Problem-solving
• Proficient in Microsoft office tools
• Ability to work under pressure

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.