Customer Support Officer (Technical) at Zeedlabs System Limited

Job Description

• We’re looking for a proactive and customer-focused Customer Support Officer to join our team at TopupBox, a fast-growing digital solutions platform.
• The ideal candidate is tech-savvy, detail-oriented, and passionate about helping customers resolve issues quickly and efficiently.

Responsibilities

• Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution.
• Troubleshoot technical issues and escalate complex cases to the tech team.
• Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently.
• Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications.
• Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and strict adherence to TopupBox service standards.
• Participate in meetings, collaborate with cross-functional teams, and support customer education on Topupbox service.
• Manage social media platforms, respond to inquiries, and create simple content (posts, updates, announcements) that supports customer communication.

Requirements

• HND / B.Sc qualification required
• 2–3 years’ experience in technical customer support, or fintech support
• Strong understanding of airtime/data vending systems, bill payment flows, APIs, USSD operations, or digital wallets.
• Excellent communication and strong analytical skill.
• Proficiency in Microsoft Excel, Word, PowerPoint, Zoho Mail, Zoho Desk, Slack, and Microsoft Teams