Team Member, Process Design & Optimization at United Bank for Africa (UBA)

Job Objective(s)

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact-based recommendations for process improvement. 
• Drive process re-engineering and improvement. 
• Work with various teams to ensure the development of an efficient and scalable end-to-end process. 
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs. 
• Complete post-deployment analysis, monitoring, and driving recommendation for improvement to completion. 

Qualifications

• Bachelor's Degree in any field.
• Minimum of two (2) years of relevant work experience.
• Candidate's Profile: Our ideal candidate must have an impressive understanding of products and processes. 
• A team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Data analysis 
• Product and process knowledge
• Proficient in MS packages
• Problem-solving
• Attention to detail
• Project management.

What we expect from you:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.