Jobs at RS Hunter

Role Objectives

• Demand generation is focused on all activities that create awareness about the company’s Products / solutions and industry
• Lead generation is a subset of demand generation and is also one of the key role of this position. This entails collecting leads through form fills or website tracking software to add to the company’s database of leads
• The individual will therefore be responsible for generating demand and new leads for the company’s sales team while being actively involved in our communications and product marketing strategy

Responsibilities

• prioritize and qualify incoming leads from different sources: Website, Call sales number, Chat, Physical, Online Events etc.
• Researching new vendor and program opportunities that generate qualified leads;
• Reach out to set of leads in specific verticals and qualify them
• Link business objectives to marketing campaigns and plan to meet future business needs
• Collaboration with Sales Representatives
• Help define business approach with Sales Representatives
• Actively play a part in ensuring financial targets are reached
• Track, route and redirect problems to correct resources
• Follow up with customers, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Responding within agreed time limits to callouts
• Develop and deliver custom presentations on Google Enterprise solutions
• Participate in trade shows and conventions
• Manage a portfolio of customers
• Feedback any important customer information to Customer Support/Services Team
• Build strong and positive relationships with customers at various levels
• Build and document knowledge about the customers’ business and technical setup and any other duty as may be assigned

• Required Experience : 3-5 years

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Job Role 

This role seeks to maintain customer satisfaction by providing problem solving resources effectively and efficiently.The individual would be responsible for the management of portfolio of clients. It is largely a client facing role which requires the individual to work both strategic long term and short term plans and projects.

Responsibilities

• Manage all technical aspects of the company’s relationship with clients
• Serve as liaison between the customer(s) and the organisation.
• Address product related questions and challenges
• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring   retention, and satisfaction.
• Build and document knowledge about the client's business, technical setup,Birthdays & service anniversary dates and etc
• Manage and documents all engagements with clients
• Actively play a part in ensuring financial targets are reached
• Work with the Service Delivery Team to provide quality service to clients in all assigned tasks to ensure client satisfaction
• Drive continued value of company products and services
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Address and resolve basic incidents and requests; Log all incidents and requests
• Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Analyze and resolve incidents and requests regarding use of application software or hardware Logs and tracks incidents and requests from identification through resolution Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete
• Advocate customer needs/issues cross-departmentally
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
• Ensure the end to end customer experience and provides a single point of contact for the customer on assigned issues
• Provide after hours and on call support as needed
• Notify management of increasing trends, unusual activity or repeated activity
• Manage company’s online presence e.g Google+, twitter, linkedIn, facebook e.t.c
• Maintain and protect confidentiality with regard to all aspects of client and employee information
• Identify any training/knowledge needs for clients and colleagues
• Identify/develop additional upsell and cross-sell opportunities
• Prepare and perform training of clients and colleagues
• Collaborate with senior level personnel within Support, Sales and Deployment team’s to troubleshoot 
• Complex technical issues and advocate for feature developmentsPerform other duties as assigned

• BA/Bsc in Information Technology, Computer Science or related degree or equivalent with a strong academic record
• Phone or field based technical/ sales experience
• Previous experience in a technical account management role
• Ability to match client’s business requirements with product capabilities
• Consistently practices strong organizational, communication, project management, negotiation and problem solving skills
• Trouble shooting skills in web technologies is an added advantage
• Strong verbal & written communication, analytical skills and good command of English language
• Ability to execute multiple projects in a high activity environment
• Track record of strong performance and ability to work under pressure
• Strong persuasion, negotiation and influencing skills
• Demonstrable interest in sales, technology and the internet with a desire to learn
• Highly motivated, energetic, self-starter, can work independently and proactively to resolve issues, take ownership of projects/tasks
• Strong time management, organizational skills and attention to detail
• Strong analytical skills and ability to interpret data, identify trends, analyze program effectiveness and ROI
• Post NYSC

Experience

Required experience: 3-5 years

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Roles and Objectives

• This role seeks to meet ambitious customer acquisition and revenue growth objectives.
• The individual will be responsible for developing and executing all key growth sales strategies, tactics and action plans required to achieve financial targets.

• Establish, develop and maintain business relationships with customers in the assigned territory/market segment to generate new business for the organization’s products/services
• Seek out key stakeholders and work across customer organizations to identify opportunities, upsell, and close deals
• Understand customer’s requirements and product capabilities on a business and technical level to effectively communicate the unique benefits of our business solutions and appropriately set expectations
• Expedite the resolution of customer problems and complaints.
• Coordinate sales effort with marketing, sales management, accounting and technical service groups
• Develop and deliver custom presentations on our company’s enterprise solutions
• Meet and exceed quarterly sales targets
• Prioritize and qualify incoming leads from different sources: Website, Call sales
• Number, Chat, Physical and Online Events
• Participate in trade shows and conventions
• Reach out to set of leads in specific verticals and qualify them
• Develop and maintain the relationships with current customers and potential customers
• Follow up for collection of payments and Implement the company’s marketing plans as required.
• Collaboration and help define business approach with Sales Specialists in your team                   

Skills and Qualifications

• Technical Sales experience is an added advantage
• Sales experience with very good understanding of Google messaging and collaboration products and/or Microsoft O365/Azure
• Previous experience selling enterprise messaging solutions is required
• Strong analytical and problem solving skills
• Ability to work independently
• Insightful, can suggest and implement changes to improve individual and team processes, sales methodology and user experience
• Master and maintain strong knowledge of market needs, competition and latest industry news and trends
• Strong communication skills (verbal and written) with fluency in English. Be able to articulate when under pressure

Experience

• Required Experience: 3-5 years