Jobs at Ralds & Agate

Mission / Purpose of the Job

• The Customer Success Specialist is responsible for managing and growing strategic customer relationships by ensuring alignment between customer business objectives and delivered managed security services.
• The role focuses on driving service adoption, value realization, customer satisfaction, retention, and revenue growth across the Managed Security Services (MSSP) portfolio through proactive engagement, strategic guidance, and effective issue resolution.

Job Responsibilities

• Act as the primary trusted advisor for customers, aligning security services with business, risk, and compliance objectives.
• Lead customer onboarding and enablement, ensuring rapid adoption of MSSP offerings
• Deliver executive-level service reviews, presenting performance metrics, security insights, risk posture, and actionable recommendations.
• Develop and execute customer success plans to drive service adoption, satisfaction, retention, and expansion.
• Partner with SOC, engineering, and OEMs to resolve issues efficiently and continuously improve service delivery.
• Manage and escalate critical customer issues with urgency, maintaining clear communication until resolution.
• Identify upsell and cross-sell opportunities, supporting renewals and expansions in collaboration with sales and account management.
• Contribute to the development and scaling of customer success processes, playbooks, and operating frameworks.
• Mentor junior team members, sharing best practices and supporting capability development.
• Drive customer advocacy by identifying references, testimonials, and case study opportunities.
• Stay current on cybersecurity trends, MSSP market developments, and evolving customers' needs to provide informed guidance and thought leadership.

Job Specifications: Minimum & Preferred Requirements
Education / Business Degree:

• Bachelor’s degree in Business, Information Technology, Computer Science, Cybersecurity, or a related discipline.
• Relevant professional certifications in cybersecurity, IT service management, or customer success are an added advantage.

Work Experience:

• 4 - 7 years experience in Customer Success, Account Management, Consulting, or Service Delivery roles.
• Prior experience within cybersecurity, MSSP, IT services, or SaaS environments is required.
• Proven experience managing complex customer relationships and driving measurable outcomes.
• Demonstrated experience engaging senior stakeholders and delivering executive-level presentations.

Competencies, Skills & Attributes
Knowledge:

• Managed Security Services (MSSP) delivery models.
• Core cybersecurity concepts including SOC operations, SIEM, incident response, vulnerability management, and compliance.
• Customer success frameworks and lifecycle management.
• Service delivery and performance management.

Skills:

• Customer relationship management
• Strategic communication and presentation
• Executive stakeholder engagement
• Issue management and escalation
• Cross-functional collaboration
• Service performance analysis
• Problem-solving and decision-making
• Commercial awareness and growth identification.

Behavioral Attributes:

• Customer-centric mindset
• Strong ownership and accountability
• Proactive and results-driven
• High integrity and professionalism
• Excellent interpersonal skills
• Ability to work under pressure
• Collaborative and team-oriented
• Continuous improvement mindset.

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Mission / Purpose of the Job

• The Proposal and Estimating Engineer is responsible for leading, coordinating, and overseeing the preparation of technical and commercial proposals for engineering, power, and oil & gas projects.
• The Proposal and Estimating Engineer ensure that all bids are technically compliant, commercially competitive, and aligned with client requirements and the company’s capabilities.
• This role supports business growth by delivering accurate cost estimates, high-quality proposals, and effective bid strategies within required timelines.

Job Responsibilities

• Interpret and analyze tender documents, scope of work, drawings, specifications, and contract conditions to understand requirements.
• Ensure proposals are technically robust, commercially competitive, and aligned with client needs and company capabilities.
• Oversee preparation of technical write-ups, project execution plans, schedules, manpower histograms, and resource plans.
• Attend post-trend and pre-award meetings with clients to answer any queries or to get a better understanding of requirements.
• Lead preparation of detailed cost estimates, budgets, pricing models, and cash flow forecasts.
• Review and validate cost inputs from engineering, procurement, construction, logistics, and subcontractors.
• Optimize pricing to improve competitiveness while maintaining profitability.
• Ensure clarity and accuracy of price build-up, mark-ups, exclusions, and assumptions.
• Review technical deliverables (drawings, layouts, schedules, method statements) before final submission.
• Represent the company during pre-bid meetings, clarification sessions, and tender conferences.
• Participate in technical and commercial negotiations, clarification responses, and bid defense presentations.
• Liaise with clients on scope, requirements, and contractual issues.
• Ensure all queries are promptly addressed and aligned with tender strategy.
• Review and edit proposal content for clarity, consistency, and alignment with RFP requirements.
• Collaborate with vendors, subcontractors, and suppliers to obtain accurate pricing and cost data.
• Review technical content for accuracy and completeness.
• Attend Contract negotiation meeting and review Contract agreement
• Analyze Contract requirements and conditions for the Management
• Ensures Weekly Tender Report submission for Management
• Ensure the Line Manager validates the completeness, accuracy, and compliance of all proposal documents before submission.
• Maintain a knowledge base of historical costs, supplier database, and lessons learned.
• Ensure submission of bid within the specified timeline.
• Implement best practices, develop templates, and enhance bidding processes.
• May be required to perform a business development role where required.

Job Specifications
Minimum & Preferred Requirements:

• Education / Business Degree
• B.Sc / B.Eng / HND / B.Tech Quantity Survey/ Engineering or related fields

Work Experience:

• Minimum 10 years post qualification experience in the Oil and Gas Sector and/or Power Transmission/Distribution Sector with no less than 5 years in core bidding and tendering for major projects in the IOC, via NIPEX.

Competencies, Skills & Attributes
Knowledge:

• Proposal and tender management processes.
• Cost estimation, pricing strategies, and commercial analysis.
• Engineering project execution and technical documentation.
• Contractual terms, conditions, and negotiation principles.
• Industry bidding standards and regulatory requirements.

Skills:

• Proposal & tender management
• Cost estimation & pricing
• Technical proposal writing
• Commercial analysis
• Negotiation & stakeholder management
• Advanced Microsoft Excel & Office tools
• Project scheduling & planning
• Analytical & problem-solving skills
• Time management & multitasking

Behavioral Attributes:

• High attention to detail
• Strong analytical mindset
• Ability to work under pressure
• Results-oriented and deadline-driven
• Strong ownership and accountability
• Professional integrity
• Effective communication skills
• Collaborative and team-focused.

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Mission / Purpose of the Job

• The Project Planner and Controller is responsible for ensuring effective planning, scheduling, monitoring, and control of all projects to achieve timely delivery at optimal cost.
• The Project Planner and Controller provide technical and professional planning support to the CEO and Project Management team, ensuring alignment with the company’s annual plans, project execution strategies, and performance targets.

Job Responsibilities

• Project Planning
• Prepares up to level IV schedule for all projects using Primavera 6
• Ensure the profitable & timely execution of projects on hand by planning & effective distribution of available resources for the Project Manager/ Engineer.
• Supports the Project Manager / Engineer in the setup of the Project Execution Strategy and Contract Master Schedule, aimed at managing project planning, reporting, and control-related matters
• Ensuring the Integration of the Engineering, Procurement, Construction, and Installation Plan, developing a complete lifetime contract master-schedule/ progress measurement sheet
• Prepare Work Breakdown and Cost Structure as well as support the on MDR by DCC
• Support the Project Manager/ Engineer and the Contract Manager involved in the preparation of the Claim/Project Change Proposal
• Establish an effective mechanism for identifying issues that may affect the timely completion of the Project by drawing the attention of the CEO and the PM for prompt/remedial action
• Support the Project Department in the collection and capitalization of the know-how on the previous projects, by means of accurate recording of data and historical information
• Provide support to the Project Management team in reporting progress status, progress plan Vs. Actual, forecast, critical path, float, slacks and the Close Out report
• Support the Tendering Team in the preparation of the Project Schedule/ Manpower Histogram
• Project Implementation
• Manages unforeseen crises to ensure successful Project execution
• Evaluate the key activities and milestones on each project to monitor targets and actual.

Tendering:

• Assists in Tendering Processes
• Provide Technical Support to the Proposal and Business Development Team
• Any other tasks may be assigned by the COMPANY

Job Specifications: Minimum & Preferred Requirements
Education / Business Degree:

• HND/B.Sc. Degree in the Engineering discipline
• Minimum of 8 years of post qualification experience; 5 of which must have been spent managing 3 complex EPC Project Schedule and Control
• Must have experience using Project Planner software, Primavera 6, Microsoft Project, Microsoft Office, etc
• Professional Qualification and additional qualification in Project Planning/ Management

Work Experience:

• Minimum 8 Years

Competencies, Skills & Attributes
Knowledge:

• Project planning, scheduling, and control methodologies.
• EPC project execution and lifecycle management.
• Cost control, forecasting, and performance measurement.
• Risk management and mitigation strategies.
• Tendering and project proposal support processes.

Skills:

• Project planning & control
• Project scheduling (Primavera P6)
• Cost optimization & forecasting
• Materials management
• Risk management
• Analytical & problem-solving skills
• Proficiency in Excel and project management software
• Communication & reporting
• Team collaboration

Behavioral Attributes:

• High attention to detail
• Analytical and structured thinking
• Proactive and solution-oriented
• Strong accountability and ownership
• Ability to work under pressure
• Collaborative and team-focused
• Integrity and professionalism

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Mission / Purpose of the Job

• The Project Manager role is responsible for planning, coordinating, and delivering projects within approved budgets, timelines, and quality standards.
• The Project Manager ensures efficient utilization of resources, effective stakeholder coordination, and compliance with technical, safety, and quality requirements.
• The role also provides leadership, mentorship, and performance oversight to project teams to ensure successful project execution and client satisfaction.

Job Responsibilities
Project Planning:

• Prepare Budget and time schedules for Projects
• Ensure the profitable & timely execution of projects on hand by planning & effective utilization of available resources
• Coordinates Project Design Drawings, Shop Drawings, and “As fitted” drawings as required
• To ensure the assessment of the approved vendor.

Financial Management:

• Monitors and controls allocation of Company Resources for effective, efficient and timely service delivery.
• Adheres strictly to strict Cost Monitoring Procedure
• Ensures provision of necessary resources for Project Delivery
• Evaluates new vendors for their Technical Capabilities.

Project /Site Coordination:

• Provides Technical Evaluation of Sub-contractors and commercial inputs
• Coordinates and conducts site meetings
• Documents and implements a detailed Quality Control procedure for all incoming materials.
• Delegates authority and ensures subordinates are adequately engaged.
• Ensures cordial relationships with Clients.

Project Reporting:

• Creates effective communication and feedback systems for interfaces
• Submits bi-monthly report to client and monthly overall project report to the CEO.

Project Monitoring:

• Monitors progress of Projects and resolves all Project matters timely
• Measures Performance of Subordinates.

Project Implementation:

• Manages unforeseen crisis to ensure successful Project execution.

Training:

• Impacts necessary training and skills to subordinates.

Project Design:

• Co-ordinates Developments of Bill of Quantities for Projects from shop drawings and from consultant drawings for the Purpose of Tendering
• Supervise the draughting of drawings for all Projects

Tendering & Business Development:

• Active participation in Bid Tendering and Sourcing for New Projects
• Develop a template for commercial/ Financial bids for materials for bidding.

Job Specifications: Minimum & Preferred Requirements
Education / Business Degree:

• HND or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related discipline (minimum Upper Credit / Second Class Upper).
• Project Management Professional (PMP)
• COREN registration
• Nigerian Society of Engineers (NSE) membership.

Work Experience:

• Minimum of 5–8 years’ B2B sales experience, with at least 3–5 years in cybersecurity or technology services sales.
• Proven track record of closing complex, consultative deals in cybersecurity, MSSP, or enterprise technology.
• Experience managing mid-market and enterprise customer.

Work Experience

• 10 years post-qualification experience

Competencies, Skills & Attributes
Knowledge:

• Project management methodologies and best practices.
• Engineering project execution and site coordination.
• Budgeting, cost control, and financial management.
• Quality management and risk management principles.
• Procurement and vendor management processes.

Skills:

• Project planning & control
• Budgeting & cost optimization
• Risk & quality management
• Materials management
• Problem-solving & decision-making
• Oral and written communication
• Team leadership & coordination
• Performance monitoring
• Continuous improvement.

Behavioral Attributes:

• Strong leadership and accountability
• Results-oriented and performance-driven
• High attention to detail
• Ability to work under pressure
• Client-focused and professional
• Proactive and solution-oriented
• Strong interpersonal skills
• Integrity and reliability.

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Mission / Purpose of the Job

• The Sales Specialist is responsible for driving revenue growth by identifying, developing, and closing cybersecurity opportunities across mid-market and enterprise customers.
• The role focuses on consultative selling, aligning cybersecurity solutions with customer business objectives, risk priorities, and compliance requirements, while building long-term customer relationships and expanding the Managed Security Services Provider (MSSP) portfolio.

Job Responsibilities

• Own the full sales cycle for cybersecurity solutions, from prospecting through deal closure and handover.
• Identify and qualify opportunities for MSSP services including SOC monitoring, SIEM, incident response, cloud security, vulnerability management, and threat intelligence.
• Engage customers in consultative discussions to understand business risks, compliance needs, and security maturity.
• Develop tailored proposals, pricing, and value-based business cases in collaboration with pre-sales, SOC, and engineering teams.
• Build and maintain strong relationships with key customer stakeholders, including CIOs, CISOs, and IT leaders.
• Work closely with Customer Success and Operations teams to ensure smooth onboarding and long-term account growth.
• Manage pipeline health, forecast accurately, and meet or exceed assigned revenue targets.
• Track market trends, competitor offerings, and emerging cybersecurity threats to inform sales strategy.
• Support renewals, upsell, and cross-sell initiatives across existing accounts.

Job Specifications: Minimum & Preferred Requirements
Education / Business Degree:

• Bachelor’s Degree in Business, Marketing, Information Technology, Cybersecurity, or related discipline.
• Relevant sales, cybersecurity, or cloud certifications are an advantage.

Work Experience:

• 5–8 years’ B2B sales experience, with at least 3–5 years in cybersecurity or technology services sales.
• Proven track record of closing complex, consultative deals in cybersecurity, MSSP, or enterprise technology.
• Experience managing mid-market and enterprise customer

Competencies, Skills & Attributes
Knowledge:

• Strong understanding of cybersecurity solutions including SOC operations, SIEM, cloud security (AWS, Azure, GCP), compliance frameworks, and incident response.
• Knowledge of MSSP service models and enterprise security needs.
• Awareness of regulatory and risk environments in enterprise organizations.

Skills:

• Consultative selling and solution-based sales
• Pipeline management and forecasting
• Negotiation and contract closing
• Executive communication and presentation
• Stakeholder relationship management
• Value-based proposal development
• Cross-functional collaboration
• Market and competitive analysis
• CRM and sales reporting
• Strategic account planning

Behavioral Attributes:

• Results-driven and target-oriented
• Strong communication and interpersonal skills
• Confidence engaging senior executives
• Resilience and persistence
• Integrity and professionalism
• Adaptability and learning mindset
• Customer-focused approach
• Accountability and ownership
• Team-oriented and collaborative.