Jobs at Prosperity Microfinance Bank Nigeria Limited

Job Description

• The Head of Operations is responsible for overseeing and coordinating the day-to-day operational activities of the bank.
• The role ensures effective systems, internal controls, regulatory compliance, and service delivery that support the bank’s growth and sustainability.

Key Responsibilities

• Supervise and manage branch operations to ensure efficiency and compliance with policies.
• Oversee cash management, account operations, funds transfer, and transaction processing.
• Ensure compliance with CBN, NDIC, AML/CFT, and other regulatory requirements.
• Develop and implement standard operating procedures (SOPs) for smooth workflow.
• Coordinate IT systems and digital platforms to enhance service delivery.
• Ensure effective internal controls, risk management, and operational audits.
• Monitor customer service standards and resolve escalated service issues.
• Lead process improvement initiatives to improve efficiency and reduce operational risks.
• Prepare and present operational reports to management and the Board.
• Supervise and mentor operations staff to build capacity and ensure accountability.
• Vault management

Qualifications & Experience

• Bachelor’s Degree in Banking & Finance, Economics, Accounting, Business Administration, or related field.
• Master’s degree (MBA, MSc) or professional certifications (CIBN, ACIB, ICAN, ACCA) is an added advantage.
• Minimum of 7–10 years’ banking/microfinance experience, with at least 3 years in an operations management role.
• Strong knowledge of banking operations, regulatory guidelines, and risk management.
• Experience with digital banking systems, core banking applications, and fintech integration is an advantage.

Key Competencies:

• Strong leadership and people management skills.
• Excellent knowledge of banking operations and compliance.
• Good analytical, problem-solving, and decision-making ability.
• Strong communication and customer service skills.
• High ethical standards, integrity, and attention to detail.
• Ability to implement process improvements and manage change.

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Job Purpose

• The Managing Director (MD) is responsible for providing overall leadership, strategic direction, and operational oversight of the Microfinance Bank.
• The MD ensures the bank’s profitability, regulatory compliance, financial sustainability, and alignment with its vision of promoting financial inclusion.

Key Responsibilities

• Provide strategic leadership and direction for the bank in line with policies approved by the Board of Directors.
• Formulate, implement, and monitor business strategies that drive profitability, sustainability, and growth.
• Ensure compliance with the Central Bank of Nigeria (CBN), NDIC, and all other regulatory requirements.
• Oversee day-to-day operations, ensuring efficiency, customer satisfaction, and adherence to best practices.
• Lead risk management practices, including credit portfolio quality, liquidity, and operational risk control.
• Drive innovation and digital transformation to improve financial services delivery and customer reach.
• Build and maintain strong relationships with stakeholders, including customers, regulators, shareholders, and the community.
• Prepare and present periodic operational and financial reports to the Board of Directors.
• Champion corporate governance, transparency, accountability, and ethical business practices.
• Lead, mentor, and motivate management and staff to achieve organizational objectives.
• Identify and develop new products, services, and markets that align with the bank’s mission of financial inclusion.

Qualifications & Experience

• Minimum of a Bachelor’s Degree in Banking & Finance, Accounting, Economics, Business Administration, or a related field.
• A Master’s degree (MBA, MSc) and/or professional certifications (ACIB, ICAN, ACCA, CFA, CIBN) will be an added advantage.
• Minimum of 10 years of banking experience, at least 5 years in senior management positions within microfinance, commercial, or development banking.
• Strong understanding of CBN regulations, microfinance operations, credit administration, and financial management.
• Proven track record of business growth, leadership, and strategic execution.