Head of Operations at Prosperity Microfinance Bank Nigeria Limited

Job Description

• The Head of Operations is responsible for overseeing and coordinating the day-to-day operational activities of the bank.
• The role ensures effective systems, internal controls, regulatory compliance, and service delivery that support the bank’s growth and sustainability.

Key Responsibilities

• Supervise and manage branch operations to ensure efficiency and compliance with policies.
• Oversee cash management, account operations, funds transfer, and transaction processing.
• Ensure compliance with CBN, NDIC, AML/CFT, and other regulatory requirements.
• Develop and implement standard operating procedures (SOPs) for smooth workflow.
• Coordinate IT systems and digital platforms to enhance service delivery.
• Ensure effective internal controls, risk management, and operational audits.
• Monitor customer service standards and resolve escalated service issues.
• Lead process improvement initiatives to improve efficiency and reduce operational risks.
• Prepare and present operational reports to management and the Board.
• Supervise and mentor operations staff to build capacity and ensure accountability.
• Vault management

Qualifications & Experience

• Bachelor’s Degree in Banking & Finance, Economics, Accounting, Business Administration, or related field.
• Master’s degree (MBA, MSc) or professional certifications (CIBN, ACIB, ICAN, ACCA) is an added advantage.
• Minimum of 7–10 years’ banking/microfinance experience, with at least 3 years in an operations management role.
• Strong knowledge of banking operations, regulatory guidelines, and risk management.
• Experience with digital banking systems, core banking applications, and fintech integration is an advantage.

Key Competencies:

• Strong leadership and people management skills.
• Excellent knowledge of banking operations and compliance.
• Good analytical, problem-solving, and decision-making ability.
• Strong communication and customer service skills.
• High ethical standards, integrity, and attention to detail.
• Ability to implement process improvements and manage change.