Jobs at MediaPlug Africa

Job Summary

• A bottle girl supervisor gives orders and also assists bottle girls with customers.
• A bottle girl supervis rrole is to provide exclusivity and excellent customer service to enhance the guests' experience at the venue.
• The primary job of a bottle girl supervisor isto take orders from guests and bring bottles to the table or lounge area.

Job Responsibilities
Other responsibilities of a bottle girl supervisor include:

• Assigning tasks and making wine or liquor suggestions to guests
• Assigning bottle girls to pourand mixdrinks at the table
• Taking food and additional beverage orders when needed
• Talking with customers and other guests or providing entertainment
• Promoting or upselling certain products, such as those on special.

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Job Summary

• A Hostess is responsible for welcoming customers into a restaurant, bar or similar hospitality establishment.
• Their duties include greeting diners, showing customers to their respective tables and taking bookings over the phone.
• A Hostess is responsible for making sure that the customer has the best possible experience.

Responsibilities
Their day-to-day duties and responsibilities depend on the particular restaurant or cafe and generally include:

• Managing bookings, either in person, over the phone, or online
• Providing waiting times to customers who are not pre-booked
• Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding
• Providing a point of contact for customer feedback and helping to resolve any customer issues
• Providing personalised service and assistance for large parties of guests and VIPs
• Ensuring cleanliness and hygiene standards are met in the front of house area
• Assisting with the opening and closing of the restaurant
• Learning the food and beverage menu
• Ability to deal with customer requests in a timely and positive manner
• Self-motivation and positivity to greet guests warmly regardless of the time of day
• Teamwork skills to help take on tasks outside of their specific job description and to help other team members with service
• Excellent knowledge of food and beverages, including wine pairings or in-house or regional specialities
• Practical front of the house and waiting skills, such as carrying multiple plates and pouring drinks
• Ability to stay on their feet for long periods of time, both early in the morning and night late at night
• Knowledge of restaurant management systems and point of sales systems
• Arithmetic skills to assist with taking money or cashing up.