Jobs at Max.ng

We seek a dedicated and empathetic Driver Experience Officer to enhance the experience of our Champions (drivers) by building strong relationships, resolving issues proactively, and ensuring seamless operational support. The ideal candidate will be a problem-solver with excellent communication skills, capable of acting as a trusted liaison between drivers and internal teams. You will play a key role in ensuring our drivers feel supported, heard, and valued.

What will you do:

• Build strong, positive relationships with drivers to foster trust and long-term engagement.
• Ensure driver satisfaction through timely issue resolution and consistent communication.
• Proactively identify and address concerns before they escalate into formal complaints.
• Provide ongoing support beyond problem-solving, including:
  • Clarifying operational policies and procedures
  • Offering performance guidance
  • Advocating for driver needs within the organization
• Work cross-functionally with technical and maintenance teams to deliver smooth and efficient operational support to drivers.
• Monitor and track driver feedback, concerns, and support outcomes using appropriate tools (e.g., CRM systems).
• Escalate recurring or systemic issues to relevant internal teams for resolution and improvement.
• Contribute to initiatives that improve the overall driver experience.

Requirements

• Minimum of 2 years in customer service or customer success.
• Experience in the telecoms, logistics, or e-commerce industries is highly preferred.
• Minimum of Higher National Diploma (HND) in any relevant field.
• Relevant customer service or operations training is an advantage.
• Strong interpersonal and communication skills
• Ability to anticipate and resolve problems quickly and effectively
• Detail-oriented with strong organizational skills
• Tech-savvy and comfortable using support or ticketing systems
• A team player with the ability to collaborate across departments

Benefits

Want to Join Us? Here’s Why You Should…

At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set, regardless of looks, gender, sexual orientation, colour, tribe, nationality, or disability.

The MAX Work Environment:

• Drive: We are building a team where everyone is a leader and therefore runs on internal motivation
• Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans; we are committed to providing a lasting solution.
• Humility: We are committed to continuous learning and improvement. We learn, unlearn, and relearn
• Initiative: We welcome novel ideas and encourage creativity
• Diligence: We take great pride in our work.
• Candor: We value open and honest communication
• Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
• Bias for Technology: We automate everything

go to method of application »

• Actively engage prospective drivers and test general driving ability
• Carryout visual acuity test, to check eye defects or otherwise
• Conduct psychometric test for each prospective driver, to confirm mental health status
• Ensure that cones are properly placed at adequate distance from each other
• Check understanding of safety measures and driving laws
• Confirm prospect's reverse driving ability
• Engage prospective driver and pass them onto the next of driver recruitment process
• Conduct vision test and make recommendation
• Deploy psychometric assessment
• Document and report on prospects' performance during tests

Requirements

• Minimum 0-1 year experience in a similar role
• Excellent oral and written communication skills.
• Must understand the local dialect of the business territory. Proficiency in other languages is added advantage
• Good analytical and organizational skills with experience
• He/she should be able to enjoy clerical and administrative work with good planning and numeric skills
• Must possess strong methodical approach to complete the assigned work
• High Interpersonal skills
• Maximum concentration over an extended period of time
• Knowledge about highway code and all traffic and road-use rules
• Ability to give clear instructions
• Basic knowledge of vehicles
• Attention to details

go to method of application »

• Conduct visual acuity test, to check eye defects or otherwise
• Enlighten prospects on the importance of good vision to successful riding and advise on practices that helps with good vision
• Provide feedback to management for decision making based on experiences with visual testing
• Keep abreast of advancement in visual testing and advise management on improved testing methods and equipment
• Ensure good experience for prospects by ensuring they attended to in a polite and friendly manner
• Respond to questions and provide guidance to prospects on all issues related to visual testing
• Check understanding of safety measures and driving laws
• Document and report on prospects' performance during test

Requirements

• Minimum 0-1 year experience in a similar role
• Must understand the local dialect of the business territory
• Proficiency in other languages is added advantage
• Good analytical and organizational skills with experience
• He/she should be able to enjoy clerical and administrative work with good planning and numeric skills.
• Must possess strong methodical approach to complete the assigned work
• Attention to details.
• High Interpersonal skills
• Maximum concentration over an extended period of time
• Knowledge about highway code and all traffic and road-use rules
• Ability to give clear instructions
• Basic knowledge of vehicles