Chief Operating Officer at Kimberly Ryan

Responsibilities:

• Develop and implement operational policies, standards, and procedures.
• Oversee core functions including branch operations, credit administration, collections, customer service, IT, and compliance.
• Lead process optimization and drive digital innovation. Manage operational teams, fostering a high-performance culture.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or related field; Master’s preferred.
• Minimum of 10 years in senior management within banking or microfinance.
• Proven experience in operations management, digital transformation, and process improvement.
• Deep understanding of Nigerian banking regulations.
• Experience managing specialized product segments is an advantage.
• Strong leadership, strategic, and stakeholder management skills.