Jobs at MANO Africa

Description

• The Pricing Analyst will be responsible for conducting price checks and market price research, keeping the business abreast of market trends, and providing reports on marketing findings.
• The ideal candidate should be able to work in a fast-paced, multi-cultural environment, must be a good communicator and disciplined with meeting deadlines.
• This is largely a field-based role and as such the successful candidate must be familiar with navigating Lagos and its markets.

Job duties:

• Conduct price check and price research on various products categories.
• Present findings and suggest potential items to add to existing product range.
• Inform about current promos happening across different markets similar to Mano to keep track of relevant activities.
• Responsible for the visual update and enhancement of the Mano App; and maintain uniformity of the app across all product categories.
• Liaise with stakeholder leaders on all app updates.

Requirements

• Bachelor’s degree in a commercial related or relevant field.
• Minimum of 2+ years of experience in similar role and/or within fast growing and fast paced businesses.
• Experience in products merchandising is desired.
• Must have a strong understanding of ecommerce.
• Strong ability to use relevant and related technology tools- must be tech savvy.
• Ability to run some analysis on excel is a must.
• Strong communication and reporting skill is a must.
• Available to work onsite with close proximity to Victoria Island is a requirement.
• Good FMCG product knowledge is desired.
• Good attention to detail is required.

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Description

• The Supply Chain Officer will be responsible for stock stability and cost control across all product categories and inventory, overseeing inbound & out-bound supply chain activities, ensuring goals of cost effectiveness, timely order fulfilment and inventory management are achieved.

Job duties:

• Responsible for replenishing the stock by regularly creating the purchase order based on the department’s supplier schedule and tracking the delivery and return process.
• Support the relationship with the suppliers to ensure a steady supply of products and to avoid stock shortage.
• Negotiate with suppliers and recommend suppliers with respect to cost, quality and delivery competitiveness across all of the supply chain.
• Oversee inbound and out-bound supply chain activities.
• Coordinate supplier payments with the Finance department.
• Monitor and analyze the inventory composition, reviewing levels of supplies, ordering new products, and providing reports on the company’s inventory levels.
• Suggest and get all necessary approval on transfers of stock management across all Mano warehouses.
• Avoid over-stock of slow-moving items.
• Manage the purchase of easily damaged items and short shelf-life items.
• Reconcile between PO and supplier’s invoice upon delivery before inbounding.
• Report on frequent out of stock items to category leader; daily report about orders made and orders delivered.
• Inform the Category Leader about any cost change and new price lists.
• Share weekly report on out-of-stock items and reason for it.
• Create new items on system and update the master file/product data with all the relevant fields.
• Liaise with admin clerks at the store level on all PO related issues.

Requirements

• Bachelor’s degree in a commercial related or relevant field.
• Minimum of 5+ years of experience in similar role and/or within fast growing and fast paced businesses.
• Experience in being part of supply chain operations for a portfolio of products is desired.
• Must have a strong understanding of ecommerce, inventory, and suppliers management.
• Ability to crunch data and run some analysis on excel is a must.
• Strong communication skill is a must.
• Available to work onsite with close proximity to Victoria Island is a requirement.

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Job Summary

• As a Customer Service Agent, you will be responsible for ensuring that our Customers have a seamless support experience over the phone and live chats.
• This also includes handling incoming issues and working with other teams to ensure service excellence.
• You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. This is a fully onsite role.

Job Responsibilities

• Provide seamless support to all our customers
• Maintain updated knowledge of the products available in our stores and customer service policies
• Confirm customers payment via the payment channels, as well as tracking pending payments
• Resolve customer complaints professionally via the phone or live chat
• Give information to existing and new customers browsing through our websites
• Reply to chats via the live chat channel

Requirements

• Strong command of written and verbal English
• Good communications skills
• Minimum of a bachelor’s degree from a recognized Institution
• Minimum of 2 years previous in customer experience is a plus
• Previous experience working in an E- commerce industry is desired
• Excellent organization or multitasking skills
• Passion for delivering an amazing customer experience
• Must be ready to work in a shift system
• Must live on the Island or environs

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Responsibilities

• Open and close store on time.
• Opening shift for drivers and pickers and ensure that system and telephones are working.
• Checking motorcycles conditions, documents, and maintenance on time.
• Ensure that all drivers and pickers wearing the uniform in a good condition.
• Ensure that pickers and drivers execute their work efficiently and on time.
• Ensure no delays in picking, dispatch, and delivery.
• Confirm that all products are in 100% condition.
• Confirm that expiry dates are up to date
• Ensure all payments done by customer’s are accounted for.
• Control and advise any differences.
• Assist as picker, despatcher, Admin at peak times to ensure quick delivery.
• Advise any customer queries to call center and store Operations Leader immediately.
• Ensure and customer query received by controller is resolved.
• Focus on an excellent and quick customer experience always.
• Be of service and help to our customers 100% without fail and without counting the cost.
• Keep store manager informed of any issues, problems, complaints, compliments, accidents etc.

Requirements

• At least 1 year work experience working in a retail store
• Must be wiling to learn
• Must have good communication and leadership skills
• Should live around Lekki or environs.