Customer Service Agent at MANO Africa

Job Summary

• As a Customer Service Agent, you will be responsible for ensuring that our Customers have a seamless support experience over the phone and live chats.
• This also includes handling incoming issues and working with other teams to ensure service excellence.
• You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. This is a fully onsite role.

Job Responsibilities

• Provide seamless support to all our customers
• Maintain updated knowledge of the products available in our stores and customer service policies
• Confirm customers payment via the payment channels, as well as tracking pending payments
• Resolve customer complaints professionally via the phone or live chat
• Give information to existing and new customers browsing through our websites
• Reply to chats via the live chat channel

Requirements

• Strong command of written and verbal English
• Good communications skills
• Minimum of a bachelor’s degree from a recognized Institution
• Minimum of 2 years previous in customer experience is a plus
• Previous experience working in an E- commerce industry is desired
• Excellent organization or multitasking skills
• Passion for delivering an amazing customer experience
• Must be ready to work in a shift system
• Must live on the Island or environs