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  • Posted: Mar 24, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    MANO Africa is Africa's first Integrated Grocery E-shop with your local flair.
    Read more about this company


    Customer Service Agent

    Job Summary

    • As a Customer Service Agent, you will be responsible for ensuring that our Customers have a seamless support experience over the phone and live chats.
    • This also includes handling incoming issues and working with other teams to ensure service excellence.
    • You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. This is a fully onsite role.

    Job Responsibilities

    • Provide seamless support to all our customers
    • Maintain updated knowledge of the products available in our stores and customer service policies
    • Confirm customers payment via the payment channels, as well as tracking pending payments
    • Resolve customer complaints professionally via the phone or live chat
    • Give information to existing and new customers browsing through our websites
    • Reply to chats via the live chat channel


    • Strong command of written and verbal English
    • Good communications skills
    • Minimum of a bachelor’s degree from a recognized Institution
    • Minimum of 2 years previous in customer experience is a plus
    • Previous experience working in an E- commerce industry is desired
    • Excellent organization or multitasking skills
    • Passion for delivering an amazing customer experience
    • Must be ready to work in a shift system
    • Must live on the Island or environs

    Method of Application

    Interested and qualified? Go to MANO Africa on to apply

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