As a Customer Service Agent, you will be responsible for ensuring that our Customers have a seamless support experience over the phone and live chats.
This also includes handling incoming issues and working with other teams to ensure service excellence.
You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. This is a fully onsite role.
Job Responsibilities
Provide seamless support to all our customers
Maintain updated knowledge of the products available in our stores and customer service policies
Confirm customers payment via the payment channels, as well as tracking pending payments
Resolve customer complaints professionally via the phone or live chat
Give information to existing and new customers browsing through our websites
Reply to chats via the live chat channel
Requirements
Strong command of written and verbal English
Good communications skills
Minimum of a bachelor’s degree from a recognized Institution
Minimum of 2 years previous in customer experience is a plus
Previous experience working in an E- commerce industry is desired
Excellent organization or multitasking skills
Passion for delivering an amazing customer experience
Gmail
Yahoomail