Jobs at Mai Shayi Coffee

Job Description

• We are seeking a friendly and outgoing Sales and Customer Service Representative to join our team at our Specialty Coffee, a high-end restaurant.
• The successful candidate will be responsible for providing exceptional customer service to our guests while ensuring the smooth operation of the restaurant.
• Your employment duties consist of duties listed in the Job Responsibilities; however, this list is not to be taken as fixed or exhaustive and you will be expected to perform any reasonable employment task given to you by Management.

Responsibilities

• Coordinates the activities of the customer service sales team to align with company objective
• Perform informal and formal needs assessments for each customer/client to recommend appropriate goods and services according to Mai Shayi Coffee Roasters Limited offerings
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain and inculcate in team members a neat and clean appearance to always represent a positive image of the company and its brand.
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service sales team
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Communicate with clients in other local languages or refer them to a capable member of the team
• Business development in line with the company objective.

Qualifications

• First Degree (B.Sc / HND) in a relevant field
• Experience: 1 - 3 years of post NYSC relevant experience

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.

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Job Overview

• We are looking to hire a dedicated and reliable Cleaner / Kitchen Assistant to assist the cook with ingredient preparation and perform all washing and cleaning duties required in the kitchen.

Key Responsibilities

• Ensure cleanliness of surroundings and sterilization/sanitation of kitchen prep area and food trays.
• Mopping and sweeping the kitchen areas as required.
• Removing garbage, replacing garbage bags, and washing garbage cans.
• Clean floors, dishes, burners, and pots.
• Prepare for opening the next morning by cleaning and shutting down fryers and broilers.
• Work well with other employees on the cleanliness of areas assigned a variety of services property policies and procedures-oversee own responsibilities
• Remove wash dishware, flatware, and glassware from the dishwasher and stack them according to size and likeness for future use.
• Sanitize heavy equipment including dishwasher, mixer, and slicer.
• Responsible for floor care, performing various surface tasks, including vacuuming, mopping, sweeping, and spot-cleaning carpets in all office areas.
• Responsible for the maintenance of tables, chairs, and counters, carrying out tasks such as dusting, spraying, and cleaning
• Perform other duties as assigned by management.

Requirements

• High School Diploma / NCE/ OND, or its equivalent).
• Proven experience assisting in kitchens.
• A food handler's license.
• Sound knowledge of food health and safety regulations.
• The ability to stand for extended periods.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent organizational and time management skills.
• Effective communication skills.

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Job Summary

• We are seeking a passionate, skilled chef to create delicious meals for our customers. You will be responsible for planning our menu, ensuring that each dish is nutritious and cost-effective, and collaborating with a team of kitchen staff to deliver food that meets the highest quality standards.

Responsibilities

• Ensuring that all food is of excellent quality and served promptly.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.
• Enforcing safety and sanitation standards in the kitchen.
• Creating new recipes to keep the menu fresh.
• Keeping up to date with industry trends.
• Receiving feedback and making improvements where necessary.

Requirements

• Culinary school degree / NCE / OND / HND / BSC
• Past experience as a working chef.
• Advanced knowledge of the culinary arts.
• Perfectionism in sanitation and quality control.
• Portfolio of creative, unique dishes.
• Expert multitasking ability.
• Great leadership and interpersonal skills.

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Job Overview

• We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.

Responsibilities

• Manage day-to-day operations of the cafe
• To ensure drinks are prepared according to the recipes and maintain consistency.
• To ensure all the café supplies needed (like takeaway cups, coffee, milk, and other ingredients) are provided on time.
• To ensure that all café suppliers are prudently utilized, and minimize wastage and breakages..
• Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
• Update and report records daily, weekly, and monthly revenues and expenses.
• Collaborate with F&B Manager by suggesting new menu items based on seasonality and customers’ preferences and feedback
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
• Maintain fixtures and fittings and ensure all cafe areas are clean and tidy.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Perform other duties as assigned by management.

Requirements and Skills

• First Degree (HND, B.Sc, or equivalent) in a relevant field
• 2 - 5 years experience.
• Possession of hospitality certification is advantageous.
• Work experience as a Cafe Manager
• Proven management experience in the hospitality industry.
• Hands-on experience with professional coffee machines
• Sound knowledge of food health and safety regulations.
• Availability to work within opening hours (including weekends and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Proven customer service attitude.
• Strong working knowledge of proper food and beverage service and kitchen operation.

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Job Overview

• We seek a skilled and passionate Barista to join our team at our luxury Specialty Coffee and high-end restaurant.
• The successful candidate will be responsible for crafting and serving delicious coffee beverages while providing exceptional customer service to our guests.

Key Responsibilities

• Prepare and serve various coffee, tea, and other beverages.
• Present menu, take orders and make recommendations to the customers.
• Operate coffee brewing equipment, such as grinders, espresso machines, and drip brewers.
• Provide guests with information about the coffee beans, brewing methods, and flavor profiles.
• Maintain the cleanliness and appearance of the coffee bar, dining area, and brewing equipment.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Work collaboratively with other staff members, such as servers and kitchen staff, to ensure smooth operations.
• Perform opening and closing duties including stocking taken and maintaining sales records.
• Perform other duties as assigned by management.

Requirements

• First Degree (HND, BSc, or equivalent) in a relevant field.
• Previous experience as a Barista, preferably in a high-end restaurant or Specialty Coffee environment.
• Strong knowledge of coffee brewing techniques, equipment, and beans.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong attention to detail and organizational skills.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Positive attitude and willingness to learn and take direction.
• Knowledge of restaurant POS systems is a plus.

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Job Overview

• We seek a skilled and passionate Hostess to join our team at our luxury Specialty Coffee and high-end restaurant.
• The successful candidate will be responsible for crafting and serving delicious coffee beverages while providing exceptional customer service to our guests.

Key Responsibilities

• Welcome and greet guests in a warm and friendly manner, and seat them appropriately.
• Respond to Online leads timely and professionally, take orders, process bills, confirm transfers, and ensure orders are well processed for pickup or delivery.
• Take orders from guests and ensure they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store, or coffee roastery.
• Provide dine-in guests and online customers with information about menu items, specials, and promotions.
• Respond to dine-in guest and online customer inquiries, complaints, and feedback professionally and courteously.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
• Perform other duties as assigned by management.

Requirements

• First Degree (B.Sc / HND) in a relevant field
• Experience: Minimum of 1 to 3 years of post-NYSC relevant experience

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.

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Job Overview

• We are seeking a highly motivated and responsible individual to join our team as a Gateman. This position offers a unique chance to play a critical role in ensuring the security and safety of our facilities and visitors.

Responsibilities

• Ensure the security and safety of the premises and personnel
• Monitor and control the entry and exit of vehicles and people
• Verify the identity of visitors and vendors before granting access
• Record and report any suspicious or unauthorized activity to the appropriate authorities
• Assist with traffic control and parking management
• Maintain accurate records of incoming and outgoing vehicles and goods
• Perform regular checks of the premises to ensure all gates and fences are secure
• Provide excellent customer service to visitors and personnel

Requirements

• Education and Training:
  • A high school diploma (NCE, OND, or its equivalent)
  • Some employers may prefer candidates with additional vocational training in security or safety procedures.
• Physical Fitness:
  • Gatemen need to be physically fit as they may need to stand for long periods and perform tasks such as patrolling the premises.
  • Good health and stamina are essential.
• Security Awareness:
  • Knowledge of basic security protocols and procedures.
  • Familiarity with access control systems and surveillance equipment.
• Communication Skills:
  • Ability to communicate effectively with visitors, employees, and other staff.
  • Gatemen often need to provide directions or answer questions.
• Observational Skills:
  • Vigilance and attention to detail are crucial.
  • Gatemen must be able to spot potential security risks or unauthorized access.
• Integrity and Reliability:
  • Trustworthiness is essential, as gatemen handle access control and security.
• Punctuality and reliability are also important

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Job Overview

• We are seeking a friendly and vibrant Store Keeper to join our team at our luxury specialty Coffee and high-end restaurant.

Key Responsibilities

• Take delivery of all incoming materials and reconcile with purchase orders
• Track, document, and resolve any discrepancies in received orders
• Ensure the accuracy of the facility’s inventory system by updating records of physical inventory totals, receipts, adjustments, and returns
• Answering customer's enquiries and advising about products
• Manage inventory/supplies and ensure they are within the established minimum and maximum levels
• Keep up-to-date records of receipts, records, and withdrawals from the stockroom
• Responsible for stock rotation and coordinating the disposal of surpluses
• Oversee the handling of freight, the movement of equipment, and minor repairs
• Manage supplier relations and database as well as maintain high ethical relationships both internally and externally
• Create purchase orders and utilize purchasing cards to perform low-value procurement activities
• Responsible for shipping canceled or damaged items back to suppliers as appropriate.

Requirements

• First Degree (B.Sc./HND) in a relevant field
• Experience: 1 to 3 years of post NYSC relevant experience.

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.

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Responsibilities

• Greeting guests and taking drink and food orders
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Staying attentive to the needs of guests in the dining area
• Ensuring the food order is made correctly by kitchen staff and looks presentable for customers
• Deliver prepared meals and beverages to tables.
• Following health code standards about the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris, and more

Requirements

• First degree (NCE / OND / HND / B.SC or Equivalent)
• Clear written and verbal communication skills.
• Physical abilities to carry out job functions.
• Ability to handle cash transactions responsibly.
• Familiarity with food and beverage offerings.
• At least one year of food server experience within a restaurant, hotel, or conference center operation.