Jobs at Limewood Villa Hotel

Summary

• The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved.
• The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our boutique hotel, which is designed to meet their needs with our team. 
• The GSA acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.
• The primary duties of the guest service agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Essential Functions and Responsibilities
Includes but are not limited to:
Guest Check-in and out:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement. 
• Perform duties as outlined in the Front Office Training Procedures. 
• Check guests in and out of the hotel in a courteous and pleasant manner. 
• Use the appropriate phrases and greetings when interaction with guests. 
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.

Guest Services:

• Offer assistance to the individual needs and requests of all guests. 
• Ensure guest needs are responded to in a timely and efficient manner. 
• Maintain guest confidentiality at all times. 
• Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:

• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• Responsible for greeting every guest upon arrival
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payments
• Make, confirm, cancel and change reservations
• Promptly and courteously attend to telephone calls and text messages, directing as appropriate
• Provide information on hotel facilities and services
• Concierge services including booking activities, dining reservations and transport
• Provide detailed information about points of interest in the area
• Arrange services required for guests with special needs
• Ensure guest special requests are efficiently completed
• Store and retrieve luggage
• Follow emergency and safety procedures
• Provide direction to guests requiring guidance and offering any further assistance, as required
• Training of new team members
• Be an ambassador of Limewood Villa Hotel
• Other related duties as assigned by the Front Office leadership team
• Accurately manage payment system.
• Communicate pertinent shift information to the next shift and to supervisor.
• Adhere to all safety policies and procedures.

Qualifications

• Interested candidates should possess an OND / NCE / Bachelor's Degree with 7 years experience.

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Job Summary

• Kitchen assistant is a staff member who aids in the overall function of a kitchen. 
• The majority of their duties are supplementary to other roles within the kitchen work area. 
• Assistants work with both cooks and supervisors, ensuring that all functions within the kitchen work effectively.
• Kitchen assistant along with all staff must follow safety rules and regulations outlined by the particular limewood villa Hotel.
• Maintaining cleanliness in every workstation.
• Organizing, cleaning and storing utensils in their proper place.
• Preparing small dishes such as appetizers or arranging plate decorations.
• Assisting cooks with meal preparation and other duties as requested.
• Storing food products safely and in line with federal and business regulations.
• Transferring appropriate ingredients from storage to workstations safely and efficiently.
• Maintaining accuracy of assigned tasks or customer orders.

Requirements

• Interested candidates should possess relevant qualifications
• At least 3 years of work experience.

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Job Summary

• General Maintenance Officer typically includes a variety of tasks aimed at ensuring that buildings and equipment are well-maintained and functioning properly.
• The General Maintenance officer is responsible for performing routine and extensive preventative maintenance and repair procedures on buildings, mechanical equipment, and utility systems; however, experience in plumbing jobs is a great added advantage.

Key Responsibilities

• Perform minor electrical maintenance, including but not limited to, replacement or repair of fixtures (e.g., wall switches and outlets, incandescent and fluorescent bulbs and tubes, ballast, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power, and specialty tools.
• Perform minor plumbing maintenance (e.g., replacement or repair of leaks in drains and faucets, unclogging of drains, trenching and laying new lines, replacing drain hoses on washers and similar devices, etc.).
• Perform minor painting, carpentry, and masonry work (e.g., preparing surfaces and using brush, sprayer, or roller to apply paints, stains, and varnishes, hanging doors, fitting locks and handles, etc.).
• Assist in the procurement of supplies and materials to complete all tasks.
• Maintain a schedule of when maintenance has been performed and when next service is due.
• Work in a safe manner and recognize unsafe situations. Take appropriate action to ensure the safety of themselves and others in the building.

Requirements

• Candidates should possess relevant qualifications with 6 - 18 years experience.

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Job Description

• Housekeeper is responsible for taking care of a Hotel building’s general cleanliness to provide tidy and sanitary amenities to guests. 
• Their duties include cleaning floors, making beds and dusting surfaces throughout the Hotel.
• A Housekeeper needs to clean the work area to the standards of limewood Villa Hotel. 
• This requires attention to detail, physical strength and the stamina to work long shifts. Here are examples of a Housekeeper’s duties:

Responsibilities

• Understand the company’s policy on work shifts, guest’s possessions and privacy issues.
• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.
• Report and return any guest properties found in the rooms while rendering service.
• Report cases of property damage in commercial spaces to supervisor.
• Work with a team of housekeepers on each shift.
• Clean, disinfect and store all equipment at the end of the shift.
• Maintain a positive relationship with employees and guests.
• Monitor and report on the inventory of cleaning supplies.
• Respond to calls for housekeeping problems, such as spills and broken glass.
• Collect and remove trash and debris.
• Assist with laundry management, including washing, drying, ironing and sorting linen.
• Report, turn in and log all lost and found items.
• Clean upholstered furniture.
• Perform detailed deep cleans when required.

Requirements

• Candidates should possess relevant qualifications in a related field with experience.

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Job Summary

• Chef is responsible for using their culinary expertise to create appetizing dishes for diners to enjoy.
• Their duties include overseeing kitchen staff, tasting dishes before going to customers and restocking food produce as needed.
• Chefs work with other kitchen staff to ensure that your kitchen runs effectively, and they have to be experts at ensuring food quality and maintaining kitchen equipment.

Responsibilities
Other duties and responsibilities that every good Chef has include:

• Ensure that all dishes are cooked well and presented in an aesthetically pleasing way.
• Oversee food preparation, checking that all kitchen staff are performing their duties.
• Monitor equipment quality and order new equipment as needed.
• Help the restaurant determine how much food and supplies need to be ordered.
• Train new kitchen staff.
• Setting up the kitchen with cooking utensils and equipment, like knives, pans and food scales.
• Studying each recipe and gathering all necessary ingredients.
• Cooking food in a timely manner.
• Study each recipe and gather all necessary ingredients.
• Cook food in a timely manner.
• Delegate tasks to kitchen staff.
• Inform wait staff about daily specials.
• Ensure appealing plate presentation.
• Supervise Cooks and assist as needed.
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy).
• Monitor food stock and place orders.
• Check freshness of food and discard out-of-date items.
• Experiment with recipes and suggest new ingredients.
• Ensure compliance with all health and safety regulations within the kitchen area.

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Responsibilities

• Mixologist / Barman serve cocktails, wine, beer, and other drinks to bar and restaurant guests. 
• They follow classic recipes and create signaturecocktail drinks. 
• Mixologist should also ensure their bar runs efficiently and that all Guests are satisfied with their drink orders.
• Verify the customers’ ages.
• Mix traditional and creative cocktails.
• Process payment.
• Clean glasses and bar utensils.
• Make suggestions based on customer tastes and preferences.
• Record and balance sales reports.
• Open and maintain tabs throughout their shift
• Build a rapport with regular customers to create a positive atmosphere.
• Knowledge of different types of alcohol, drink recipes and pairings, along with the ability to deal with customers in various moods.
• You be physically demanding as well, requiring long periods of time in one small space, moving heavy objects and working with glass.

Requirements

• Candidates should possess relevant qualifications with 6 - 14 years experience.

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Summary

• We are looking for a full-time organized and experienced storekeeper who can handle all stocks and inventory and ensure store maintenance. 
• Our ideal candidate can multitask, have a learning aptitude, robust organizational skills and strong attention to detail while remaining professional with customers. 
• We are looking for a customer-service oriented professional who can manage inventories, restock supplies, maintain inventory-related records and report damaged inventories for record-keeping. 
• Also, we expect our storekeepers to have hands-on experience using inventory management and material management software to perform all job-related duties.

Responsibilties

• Storekeepers keep stock of inventory and manage all operations in the store. 
• From ordering, receiving to managing inventory, these professionals ensure safe custody of all store-related inventory. 

Apart from this, a storekeeper performs various day-to-day activities:

• Replenish supply inventories following established guidelines of the company
• Maintain a neat, clean and safe working environment as per government regulation
• Manage the store layout
• Supervise other staff members and keep a record of sales
• Receive, upload and shelf all supplies
• Perform stock related duties like returning, packing, labelling and pricing goods
• Inspect delivers for discrepancy or damage
• Report damaged inventories for record-keeping and reimbursement
• Rotate stock and dispose of surplus and expired quantities
• Coordinate and handle freight and movement of equipment
• Keep an organized allocation of inventory placed in warehouse and store
• Cross-verify the monthly report at the end of each month
• Ensure proper completion of documentation to place an order and make a purchase
• Generate a material received report (MRR) timely
• Ensure storage of goods follow the first in first out (FIFO) method.

Requirements and Qualifications

• Minimum of OND or equivalent
• 2+ years of experience in storekeeping, inventory control, or recordkeeping
• Knowledge of proper bookkeeping and inventory management
• Familiarity with standard concepts and best practices in a stockroom or warehouse environment
• Analytical mind with ability to make accurate mathematical computations
• Excellent written and verbal communication skills
• Competencies in data entry, analysis, and management
• Keen attention to detail and ability to effectively manage time
• Skills to operate common office equipment.

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Job Description

• A Waiter / Waitress is responsible for ensuring a guest in a restaurant, bar, or other dining area has a positive experience at Limewood Villa hotel establishments by exhibiting excellent customer service. 
• Your duties include greeting guests and taking their orders, communicating with members of the kitchen about orders, and carrying meals or beverages to the correct tables.

Responsibilities

• Greeting guests and escort them to their tablesand taking drink and food orders.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Staying attentive to the needs of guests in the dining area.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
• Communicate order details to the Kitchen Staff.
• Delivering food from the kitchen to the guests.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
• Following health code standards with regards to the handling of food.
• Prepare tables by setting up linens, silverware and glasses.
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Deliver checks and collect bill payments.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.

Qualifications

• Interested candidates should possess an SSCE, NCE, or OND qualification with 7 years experience.
• Excellent presentation skills.
• Team spirit.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Attentiveness and patience for customer.
• Active listening and effective communication skills.

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Job Description

• Laundry Attendant perform multiple tasks ranging from washing and folding laundry items to operating commercial laundry and steam cleaning equipment. 
• Some main Laundry Attendant job duties and responsibilities include:

Responsibilities

• Sorting linens, towels, clothing and other laundry items by color, size and material.
• Wrapping laundry items for pickup or delivery to customers and hospitality guests.
• Washing items with commercial laundry equipment following proper sanitisation protocols.
• Cleaning and maintaining laundry room area and equipment.
• Unloading laundry from commercial dryers.
• Stocking laundry supplies such as detergent, bleach, laundry bags and fabric softener.
• Creating laundry tags with identifiable customer information.
• Creating invoices for laundry orders.

Requirements

• Candidates should possess an NCE, OND, SSCE, GCE, NECO qualifications with 8 - 14 years experience.