Jobs at Laim Hotel

Job Description

• Ensure employees follow operational practices, hygiene rules, and quality standards.
• Develop and implement training programs for employees.
• Manage F&B store operations to ensure excellent service in economic and profitable manner.
• Initiate the development methods for high quality food and drink preparation process.
• Train assigned staffs on emergency, health and safety policies.
• Respond quickly to customer complaints to ensure high quality customer service and satisfaction.
• Plan and supervise the marketing and promotion activities to attract more customers.

Requirements

• Candidates should possess relevant qualification with 4 - 6 years work experience.

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Job Description

• Preparing and assembling ingredients for menu items.
• Preparing high-quality meals and food items according to company recipes.
• Storing excess food at the correct temperature in order to avoid spoilage.
• Ensuring that food portions and food presentation meet company standards.
• Monitoring supplies and re-ordering stock as needed.
• Ensuring that cooking utensils are clean before each use.
• Cleaning and sterilizing food preparation areas.
• Assisting other cooks to ensure that food orders are completed in a timely manner.
• Efficiently resolving problems with customers’ orders.
• Ensuring that food health and safety regulations are followed.

Requirements

• Candidates should possess an HND, NCE or OND qualification with 2 - 5 years work experience.

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Job Description

• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.

Requirements

• Candidates should possess an HND, NCE or OND qualification with 2 - 3 years work experience.

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Job Description

• Coordinate daily tasks with the Sous Chef or Executive Chef
• Follow the instructions and recommendations from the immediate superiors to complete the daily tasks
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control
• Consult and check on daily requirements, functions and last minute events and liaise with the team accordingly
• Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment.

Requirements

• Candidates should possess an HND, NCE or OND qualification with 4 - 6 years work experience.

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Job Description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Requirements

• Candidates should possess an HND, NCE or OND qualification with 2 - 6 years work experience.

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Job Description

• Organizes, directs, and monitors daily activities of front desk agents.
• Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents.
• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Reviews the daily room availability and informs all appropriate staff.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Ensures all necessary reports and forms are completed daily.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front desk agents with resolution of guest problems/complaints as needed.
• Monitors and maintains front desk area.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.

Requirements

• Candidates should possess an HND, NCE or OND qualification with 4 - 6 years work experience.

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Job Description

• Hire and train the junior staff according to hotel policies.
• Make sure the rooms and stairways are regularly cleaned.
• Ensure high-level customer satisfaction.
• Monitor the performance of junior housekeeping staff.
• Respond to customer complaints and queries on a timely basis.
• Keep a record of the cleaning products and restock when necessary.
• Manage the staff according to shifts and availability.
• Evaluate housekeeping staff on the basis of performance.
• Ensure all the rules are being followed properly.

Requirements

• Candidates should possess an HND, NCE or OND qualification with 4 - 6 years work experience.