Jobs at Lagos Chamber of Commerce and Industry

Description

• The foremost and oldest Chamber of Commerce in Africa, globally respected for its advocacy, influence, and industry leadership is seeking a resourceful, innovative, and target-driven Assistant Manager, Membership Relations to join our dynamic team.
• This role is ideal for a high-performing professional with strong experience in marketing, stakeholder engagement, membership recruitment and retention, sectoral group management, and project coordination.

Role Purpose

• The Assistant Manager, Membership Relations will play a pivotal role in strengthening the Chamber’s membership base, deepening engagement, and driving sustainable growth.
• The ideal candidate must be proactive, persuasive, and highly organized, with a passion for building strong business relationships.

Core Objectives

• Grow and deepen the membership base across assigned sectoral groups.
• Promote and market the Chamber to prospective members.
• Execute digital and traditional marketing campaigns for membership growth.
• Develop and maintain a robust prospective members database.
• Drive subscription renewals and revenue generation.

Key Responsibilities
Relationship Management:

• Serve as Relationship Officer between the Chamber and members.
• Conduct periodic business and welfare visits to members.
• Maintain constant communication through calls, emails, and digital platforms.
• Revive inactive memberships and re-engage organizations that have exited the Chamber.

Membership Subscription & Revenue Drive:

• Lead subscription collection across designated groups.
• Deploy innovative collection methods including Bulk SMS, Email reminders, Personalized letters, Debit note circulation, WhatsApp announcements, Direct visits, Phone calls, Meeting announcements.

Sectoral Group Management:

• Organize sectoral group meetings and serve as Group Secretary.
• Collaborate with Group Chairpersons on meeting planning.
• Keep accurate minutes, attendance records, and group documentation.
• Manage the sectoral group WhatsApp platforms and communication channels.
• Support group activities, advocacy efforts, and sectoral initiatives.

Database Management:

• Maintain an up-to-date and accurate membership database for assigned sectoral groups.

Programmes, Events & Financial Management:

• Plan and manage group seminars, trainings, workshops, and conferences.
• Provide financial accountability for all group activities.
• Develop innovative engagement programmes that attract, retain, and add value to members.

Research & Sectoral Intelligence:

• Stay informed on members’ business developments and sector-specific trends.
• Conduct membership research and generate insights to strengthen sectoral engagements.

Membership Services:

• Attend to membership enquiries, service requests, and complaints.
• Process Certificates of Origin, letters of support for visa applications, and loyalty scheme requests.
• Draft letters (congratulatory, condolence, goodwill messages, etc.) for members within assigned groups.

Miscellaneous:

• Undertake special projects and assignments as directed by the Director and the Director General.

Job Requirements & Competencies
Education:

• Bachelor’s degree in Social and Management Science such as Marketing, Business Administration, Communications, Economics, or any related discipline.
• Cognate experience with any Bachelor’s Degree may be considered.

Experience:

• 6 – 7 years’ relevant professional experience in membership relations, marketing, client service, business development, sectoral engagement, or related functions.

Professional Attributes:

• Strong marketing, persuasive communication, and presentation skills.
• Highly self-motivated, with the ability to manage multiple priorities effectively.
• Strong relationship-building and client engagement skills.
• Creative, strategic thinker with sound problem-solving abilities.
• High integrity, professionalism, and emotional intelligence.
• Ability to work under pressure and deliver results consistently.

go to method of application »

Position Summary

• The Lagos Chamber of Commerce and Industry (LCCI)—the foremost Chamber of Commerce and Industry in Africa is seeking a strategic, target-driven, and highly resourceful Senior Manager, Programs & Facilities to join its Programs and Facilities Department.
• The ideal candidate will be responsible for marketing and optimizing the commercial use of the Chamber’s marquee facilities, ensuring operational efficiency, superior client experience, and revenue growth.
• The role also requires providing strategic support to the Head of Department on key business mandates, departmental planning, and project execution.
• This position is suited to a seasoned professional with strong leadership capabilities, excellent marketing acumen, superior facility management skills, and a proven record of delivering results in a dynamic environment.

Core Objectives of the Role:

• Maximize revenue from the Chamber’s marquee facilities through aggressive marketing and strategic business development.
• Support smooth, efficient, and professional management of all facilities under the Department.
• Maintain world-class facility standards that support the Chamber’s reputation and operational excellence.
• Support the Head of Department in executing strategic departmental initiatives, special projects, and business mandates.
• Enhance client satisfaction and build long-term relationships with internal and external stakeholders.

Key Responsibilities
Marketing & Business Development of Events.

• Develop and execute a robust marketing strategy to promote and increase patronage of the Chamber’s marquee facilities.
• Conduct regular market research to identify trends, competitors, and opportunities for improved positioning.
• Drive aggressive business engagement with corporate organizations, event planners, industry associations, NGOs, government agencies, and private clients.
• Prepare and deliver compelling marketing proposals and presentations to prospective clients.
• Build and maintain a strong pipeline of prospects and ensure high conversion rates.

Administrative / Management Support:

• Support daily administrative duties to ensure efficient, safe, and professional service delivery.
• Supervise Facility Personnel and ensure operational discipline, excellent customer service, and adherence to facility protocols.
• Ensure timely setup for events, seamless operational flow, and post-event evaluations.

Revenue Generation & Financial Accountability

• Prepare annual revenue projections and meet agreed sales targets for facility rentals.
• Monitor income, expenditure, and cost-optimization strategies within the department.
• Prepare periodic financial and operational performance reports for management.
• Ensure strict accountability, documentation, and transparency in all revenue-related processes.

Strategic Support & Departmental Mandates:

• Assist the Head of Department in planning and implementing strategic initiatives, projects, and departmental objectives.
• Contribute to policy formulation, operational frameworks, and continuous improvement programs.
• Support high-level stakeholder management and represent the department at key meetings when required.
• Provide technical and administrative input on organizational events, major projects, and interdepartmental collaborations.

Client Relationship & Stakeholder Engagement:

• Maintain strong, positive relationships with clients, partners, vendors, and service providers.
• Lead client engagement from booking to event completion, ensuring a seamless experience.
• Resolve complaints promptly and professionally to maintain high client satisfaction levels.
• Develop customer service enhancement initiatives and track client feedback for continuous improvement.

Compliance, Documentation & Reporting:

• Ensure compliance with all facility guidelines, safety regulations, and Chamber policies.
• Maintain updated records of bookings, event schedules, service contracts, and facility documentation.
• Prepare weekly, monthly, and quarterly departmental activity reports.

Qualifications & Experience

• Bachelor’s Degree in Estate Management, Business Administration, Facility Management, Marketing, Hospitality Management, Engineering or related fields**.
• 8 - 10 years relevant experience, with at least 3 years in a managerial role within facility management, hospitality, marketing, events management, or related environments.
• Proven experience in business development, sales, and facility operations management**.

Key Competencies & Attributes:

• Strong marketing and revenue-generation skills.
• Excellent leadership, team management, and people skills.
• Strong analytical, planning, and project management abilities.
• High level of professionalism, integrity, and client-service orientation.
• Ability to multitask, prioritize, and deliver results under pressure.
• Exceptional communication, negotiation, and presentation skills.
• Strong problem-solving, decision-making, and operational execution capability.
• Tech-savvy with proficiency in productivity and facility-management tools.