Assistant Membership Relations Manager at Lagos Chamber of Commerce and Industry

Description

• The foremost and oldest Chamber of Commerce in Africa, globally respected for its advocacy, influence, and industry leadership is seeking a resourceful, innovative, and target-driven Assistant Manager, Membership Relations to join our dynamic team.
• This role is ideal for a high-performing professional with strong experience in marketing, stakeholder engagement, membership recruitment and retention, sectoral group management, and project coordination.

Role Purpose

• The Assistant Manager, Membership Relations will play a pivotal role in strengthening the Chamber’s membership base, deepening engagement, and driving sustainable growth.
• The ideal candidate must be proactive, persuasive, and highly organized, with a passion for building strong business relationships.

Core Objectives

• Grow and deepen the membership base across assigned sectoral groups.
• Promote and market the Chamber to prospective members.
• Execute digital and traditional marketing campaigns for membership growth.
• Develop and maintain a robust prospective members database.
• Drive subscription renewals and revenue generation.

Key Responsibilities
Relationship Management:

• Serve as Relationship Officer between the Chamber and members.
• Conduct periodic business and welfare visits to members.
• Maintain constant communication through calls, emails, and digital platforms.
• Revive inactive memberships and re-engage organizations that have exited the Chamber.

Membership Subscription & Revenue Drive:

• Lead subscription collection across designated groups.
• Deploy innovative collection methods including Bulk SMS, Email reminders, Personalized letters, Debit note circulation, WhatsApp announcements, Direct visits, Phone calls, Meeting announcements.

Sectoral Group Management:

• Organize sectoral group meetings and serve as Group Secretary.
• Collaborate with Group Chairpersons on meeting planning.
• Keep accurate minutes, attendance records, and group documentation.
• Manage the sectoral group WhatsApp platforms and communication channels.
• Support group activities, advocacy efforts, and sectoral initiatives.

Database Management:

• Maintain an up-to-date and accurate membership database for assigned sectoral groups.

Programmes, Events & Financial Management:

• Plan and manage group seminars, trainings, workshops, and conferences.
• Provide financial accountability for all group activities.
• Develop innovative engagement programmes that attract, retain, and add value to members.

Research & Sectoral Intelligence:

• Stay informed on members’ business developments and sector-specific trends.
• Conduct membership research and generate insights to strengthen sectoral engagements.

Membership Services:

• Attend to membership enquiries, service requests, and complaints.
• Process Certificates of Origin, letters of support for visa applications, and loyalty scheme requests.
• Draft letters (congratulatory, condolence, goodwill messages, etc.) for members within assigned groups.

Miscellaneous:

• Undertake special projects and assignments as directed by the Director and the Director General.

Job Requirements & Competencies
Education:

• Bachelor’s degree in Social and Management Science such as Marketing, Business Administration, Communications, Economics, or any related discipline.
• Cognate experience with any Bachelor’s Degree may be considered.

Experience:

• 6 – 7 years’ relevant professional experience in membership relations, marketing, client service, business development, sectoral engagement, or related functions.

Professional Attributes:

• Strong marketing, persuasive communication, and presentation skills.
• Highly self-motivated, with the ability to manage multiple priorities effectively.
• Strong relationship-building and client engagement skills.
• Creative, strategic thinker with sound problem-solving abilities.
• High integrity, professionalism, and emotional intelligence.
• Ability to work under pressure and deliver results consistently.