Senior Manager, Programs & Facilities at Lagos Chamber of Commerce and Industry

Position Summary

• The Lagos Chamber of Commerce and Industry (LCCI)—the foremost Chamber of Commerce and Industry in Africa is seeking a strategic, target-driven, and highly resourceful Senior Manager, Programs & Facilities to join its Programs and Facilities Department.
• The ideal candidate will be responsible for marketing and optimizing the commercial use of the Chamber’s marquee facilities, ensuring operational efficiency, superior client experience, and revenue growth.
• The role also requires providing strategic support to the Head of Department on key business mandates, departmental planning, and project execution.
• This position is suited to a seasoned professional with strong leadership capabilities, excellent marketing acumen, superior facility management skills, and a proven record of delivering results in a dynamic environment.

Core Objectives of the Role:

• Maximize revenue from the Chamber’s marquee facilities through aggressive marketing and strategic business development.
• Support smooth, efficient, and professional management of all facilities under the Department.
• Maintain world-class facility standards that support the Chamber’s reputation and operational excellence.
• Support the Head of Department in executing strategic departmental initiatives, special projects, and business mandates.
• Enhance client satisfaction and build long-term relationships with internal and external stakeholders.

Key Responsibilities
Marketing & Business Development of Events.

• Develop and execute a robust marketing strategy to promote and increase patronage of the Chamber’s marquee facilities.
• Conduct regular market research to identify trends, competitors, and opportunities for improved positioning.
• Drive aggressive business engagement with corporate organizations, event planners, industry associations, NGOs, government agencies, and private clients.
• Prepare and deliver compelling marketing proposals and presentations to prospective clients.
• Build and maintain a strong pipeline of prospects and ensure high conversion rates.

Administrative / Management Support:

• Support daily administrative duties to ensure efficient, safe, and professional service delivery.
• Supervise Facility Personnel and ensure operational discipline, excellent customer service, and adherence to facility protocols.
• Ensure timely setup for events, seamless operational flow, and post-event evaluations.

Revenue Generation & Financial Accountability

• Prepare annual revenue projections and meet agreed sales targets for facility rentals.
• Monitor income, expenditure, and cost-optimization strategies within the department.
• Prepare periodic financial and operational performance reports for management.
• Ensure strict accountability, documentation, and transparency in all revenue-related processes.

Strategic Support & Departmental Mandates:

• Assist the Head of Department in planning and implementing strategic initiatives, projects, and departmental objectives.
• Contribute to policy formulation, operational frameworks, and continuous improvement programs.
• Support high-level stakeholder management and represent the department at key meetings when required.
• Provide technical and administrative input on organizational events, major projects, and interdepartmental collaborations.

Client Relationship & Stakeholder Engagement:

• Maintain strong, positive relationships with clients, partners, vendors, and service providers.
• Lead client engagement from booking to event completion, ensuring a seamless experience.
• Resolve complaints promptly and professionally to maintain high client satisfaction levels.
• Develop customer service enhancement initiatives and track client feedback for continuous improvement.

Compliance, Documentation & Reporting:

• Ensure compliance with all facility guidelines, safety regulations, and Chamber policies.
• Maintain updated records of bookings, event schedules, service contracts, and facility documentation.
• Prepare weekly, monthly, and quarterly departmental activity reports.

Qualifications & Experience

• Bachelor’s Degree in Estate Management, Business Administration, Facility Management, Marketing, Hospitality Management, Engineering or related fields**.
• 8 - 10 years relevant experience, with at least 3 years in a managerial role within facility management, hospitality, marketing, events management, or related environments.
• Proven experience in business development, sales, and facility operations management**.

Key Competencies & Attributes:

• Strong marketing and revenue-generation skills.
• Excellent leadership, team management, and people skills.
• Strong analytical, planning, and project management abilities.
• High level of professionalism, integrity, and client-service orientation.
• Ability to multitask, prioritize, and deliver results under pressure.
• Exceptional communication, negotiation, and presentation skills.
• Strong problem-solving, decision-making, and operational execution capability.
• Tech-savvy with proficiency in productivity and facility-management tools.