Jobs at Flutterwave

Role

• The Global Operations Strategy Specialist will support the development, implementation and monitoring of operational strategy across Flutterwave’s African operations.
• Build strong local networks within the banking industry and the regulatory environment to facilitate proactive and agile strategies.

Your Core Responsibilities

• Develop operational strategies across Flutterwave’s main markets in Africa (Nigeria, Kenya, Ghana, South Africa and Uganda) taking into consideration both regulatory and industry standards (both local and international standards)
• Develop strong and durable relationships with the banking industries and regulators across Africa
• Implement a country specific operational strategy, reviewing all the merchants flows in accordance with Flutterwave’s business model; with strong focus on results, as well as strong alignment with the overall company’s strategy
• Develop and maintain relationships with various acquiring partners, ensure effective communications and prompt resolutions of any issues that may arise
• Constantly and proactively seek regulatory and industry updates, and develop action plans to minimize any potential negative impact as well as take advantage of any opportunities these might represent
• Manage the developing network of acquiring partners across Africa, including the implementation of funds flows to ensure prompt merchants settlements
• Develop robust documentation such as policies and SOP documents for the team
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices
• Support with additional tasks as required.

Required Competency and Skillset to be a Waver

• Bachelor’s Degree in Finance, Business Administration or a related field
• Minimum of 5 years of experience in strategy and operations
• Strong understanding of the Fintech industry and the regulatory environment in Africa
• Strong relationship management skills
• Excellent interpersonal and communication skills
• High sense of ownership, accountability, integrity and ethical standards
• Ability to travel
• Ability to work independently to fulfill assigned tasks
• Excellent presentation skills
• Ability to manage multiple priorities and meet stringent deadlines. 
• Excellent Financial analytical, strategic planning and execution skills
• Excellent leadership skills

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The Role

• Flutterwave is looking for a Senior Manager, Consumer Risk, who will be a key leader responsible for managing the buyer risk function.
• Your role will involve developing and implementing robust risk management strategies, collaborating with cross-functional teams, and ensuring the security and integrity of buyer transactions.

Responsibilities

• Analyze large data sets and collaborate with the team to identify patterns and anomalies indicative of potential risks.
• Understand technical background of Flutterwave’s product and implement a detail-oriented approach to identify and rectify potential gaps posing risks to the company or its customers.
• Balance risk mitigation with user experience to support healthy growth of the business.
• Develop and execute comprehensive risk management strategies to safeguard against potential financial and non-financial losses.
• Establish and maintain risk management policies and procedures.
• Work closely with cross-functional teams, including finance, legal, and technology, to integrate risk management practices into business processes.
• Provide guidance and direction to team members in the execution of risk mitigation initiatives.
• Oversee and enhance transaction monitoring systems to detect and prevent fraudulent activities.
• Stay abreast of market trends, regulatory changes, and industry developments to anticipate and address emerging risks.

Requirements

• Bachelor's Degree in Finance, Business, or a related field; advanced degree or relevant certifications are a plus.
• Proven 8+ years’ experience in buyer, consumer, fraud or similar field of risk management within the financial or fintech industry, with a track record of leadership and strategic thinking.
• Experience extracting actionable insights from large data sets, applying a data-driven approach to business problems.
• Proven track record of successfully detecting and mitigating various fraud modus operandi (MOs) within the payments or financial industry.
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong user focus and business acumen combined with risk mindset.
• Ability to articulate complex risk-related concepts in a clear and understandable manner for non-risk team members.
• Highly organized and detail-oriented with a commitment to accuracy and quality.
• Ability to design and develop training programs for operations teams, ensuring they are well-equipped to handle buyer risk-related tasks.