Jobs at Filmhouse Cinemas Limited

Job Description

Essential Duties and Key Responsibilities include the following and other duties as may be assigned:

• Detect signs of fraud, irregularities, or unauthorized activities within the site and escalate accordingly.
• Real time monitoring of sales and general operational activities.
• Drive revenue & cost efficiency; and ensure processes & procedures are followed in the day-to-day operations, escalating all exceptions to Internal Audit appropriately.
• Conduct independent verification, audit and reconciliation of Daily Sales with all relevant reports (Cash, POS, Bank transfers and other Online Payments), add notes on observed variances in the daily CASH & POS report to Finance.
• Reconciliation of all POS merchant copies by bank and report accordingly. Follow up with Support Office (SO) on resolution of charge back with the banks and report eventual settlement.
• Verification and sighting of all inventory items that are supplied to the site and signing appropriate document.
• Responsible for validating the cash evacuation process. This includes verification with the BM before the drop off and reconciling the accuracy of the figures. This also includes examining and verifying with the cash book and receipt book and reporting to Finance on banking days, and escalating exceptions to Internal Audit promptly.
• Verify, and document all cube bookings, all forms of rentals/hires and escalate all unethical and fraudulent practices suspected or observed at the Cinema to Internal Audit Department.
• Conduct daily stock counts and independent weekly stock counts and reconciliations.
• Conduct daily spontaneous cash drops for team members and complete cash till reconciliation.
• Complete cash count report/certificate to be sent monthly to Finance.
• Management and authorization of petty cash expenses, and preparation of Petty Cash Report to be sent to Internal Audit for approval.
• Daily count of all cash items in both safes with the BM/CM, vouching it against the Cash Count Certificate, Close Out Sheet and Daily Sales Report from Sales Ticketing System and signing off the Safe Reconciliation Sheet and Bank Logs, reporting all exceptions noted promptly to Internal Audit.
• Daily reconciliation of vouchers in safe, emergency tickets and all redemptions, confirming validity and accuracy of transaction.
• Responsible for site POS activity in conjunction with the Support Office Revenue Assurance Team, by ensuring they are in good working conditions, with the right POS bank mix. And ensuring availability of printing papers always.
• Ensure the financial information and assets of the company are well protected, preserved with confidentiality and available to the right people in the right format and time.
• Other Duties
• Support the finance department with monthly financial reconciliation process
• Support filling of statutory remittances and Internal Audit processes in conjunction with SO.
• Relate with Audit/Finance on Fixed Asset replacement/movement by reporting asset movements.
• Collaborating with security agencies to facilitate arrest of fraudsters, upon instruction from the support office.

Qualifications

• Minimum of HND/B.Sc. with at least 3 years’ relevant experience.
• Knowledge of accounting theories, principles, methods, practices, and terminology in a multidisciplinary and multi-functional environment.

KEY SKILLS & COMPETENCIES REQUIREMENTS:

• Job knowledge – In-depth knowledge about financial accounting principles and processes.
• Planning and Organizational Skills – Ability to marshal resources (people, funding, material, support) to get things done; multi-task and use resources effectively and efficiently.
• Time management & organisation- Ability to meet deadlines and prioritise
• Communication Skills – Excellent written and oral communication skills. Will need to be able to communicate complex information in a clear and understandable way.
• Analytical skills - demonstrates the ability to picture, articulate, and solve multiple problems and concepts and make decisions that are reasonable and based on available information.
• Excellent report writing and presentation skills
• Daily count of all cash items in both safes with the BM/CM, vouching it against the Cash Count Certificate, Close Out Sheet and Daily Sales Report from Sales Ticketing System and signing off the Safe Reconciliation Sheet and Bank Logs, reporting all exceptions noted promptly to Internal Audit.
• Daily reconciliation of vouchers in safe, emergency tickets and all redemptions, confirming validity and accuracy of transaction.
• Responsible for site POS activity in conjunction with the Support Office Revenue Assurance Team, by ensuring they are in good working conditions, with the right POS bank mix. And ensuring availability of printing papers always.
• Ensure the financial information and assets of the company are well protected, preserved with confidentiality and available to the right people in the right format and time.

Other Duties

• Support the finance department with monthly financial reconciliation process
• Support filling of statutory remittances and Internal Audit processes in conjunction with SO.
• Relate with Audit/Finance on Fixed Asset replacement/movement by reporting asset movements.
• Collaborating with security agencies to facilitate arrest of fraudsters, upon instruction from the support office.

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Job Description

• Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.
• Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
• Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
• Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
• Assist with user account management tasks, including account creation, password resets, and access permissions.
• Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
• Keep abreast of new technologies and best practices in IT support and service delivery.
• Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a technical support role, preferably in an IT service desk environment.
• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
• Experience with IT service management tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Exceptional communication skills, both verbal and written, with a customer-oriented approach.
• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.