Jobs at Excel and Grace Consulting

Job Overview

• We are seeking a dynamic and experienced HR Manager to join our vibrant team in the hospitality industry.
• The HR Manager will be instrumental in developing and implementing HR strategies that support our commitment to exceptional guest experiences by fostering a motivated, skilled, and engaged workforce.
• This individual will oversee all aspects of the employee lifecycle within our fast-paced environment, from attracting and retaining top talent to managing performance, ensuring compliance, and nurturing a positive and service-oriented culture.

Responsibilities
Strategic HR Planning in Hospitality:

• Collaborate with senior management to understand business goals, including occupancy rates, service standards, and revenue targets, and develop HR strategies that directly support these objectives.
• Contribute to the development and implementation of organizational development initiatives specific to the hospitality industry, such as service training programs and team-building activities.
• Identify HR-related challenges and opportunities within the hospitality context (e.g., high turnover, seasonal staffing needs) and propose effective solutions.

Recruitment and Onboarding for Service Excellence:

• Manage the full recruitment lifecycle for various hospitality roles (front office, food & beverage, housekeeping, etc.), focusing on identifying candidates with strong customer service skills and a positive attitude.
• Develop and implement engaging onboarding programs that emphasize our service culture and brand standards.
• Develop and maintain relationships with recruitment agencies and sourcing channels specializing in hospitality talent.

Employee Relations and Guest-Centric Conflict Resolution:

• Serve as a point of contact for employee grievances, addressing issues with sensitivity and a focus on maintaining a harmonious work environment that ultimately benefits guest satisfaction.
• Investigate and resolve employee relations issues in a fair and professional manner, ensuring compliance with company policies and local labor laws, while considering the impact on guest experience.
• Promote a positive, inclusive, and service-oriented work environment where teamwork and guest focus are paramount.

Performance Management and Service Skills Development:

• Support department heads in implementing and managing performance appraisals, with a focus on evaluating service skills, guest feedback, and adherence to brand standards.
• Identify employee training and development needs specific to the hospitality industry, such as service etiquette, upselling techniques, and handling guest complaints. Coordinate relevant learning initiatives.
• Provide guidance to managers on performance management techniques and employee development plans that enhance service delivery.

HR Policies and Compliance:

• Develop, review, and update HR policies and procedures to ensure they are up-to-date, legally compliant, and tailored to the unique demands of the hospitality industry
• Ensure consistent application and enforcement of HR policies across all departments.
• Stay abreast of relevant labor laws and regulations in Nigeria, particularly those impacting the hospitality sector.

Compensation and Benefits Administration:

• Administer employee compensation and benefits programs, ensuring accuracy and competitiveness within the hospitality market
• Conduct salary surveys and market research to ensure competitive compensation practices for various hospitality roles.
• Manage employee leave and attendance records, considering the complexities of shift schedules.

Employee Data Management and Reporting:

• Maintain accurate and up-to-date employee records and HR databases, including information relevant to shift schedules, certifications, and training.
• Prepare HR reports and metrics to track key HR indicators relevant to the hospitality industry, such as turnover rates by department and guest satisfaction scores linked to employee engagement.

Staff Retention and Employee Engagement in Hospitality:

• Develop and implement strategies to enhance employee engagement and reduce turnover within the often-dynamic hospitality environment.
• Foster a culture of recognition and appreciation for employees who deliver exceptional guest service.
• Conduct exit interviews and analyze feedback to identify areas for improvement in employee experience and retention.

Qualifications

• Bachelor's Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• A Master's degree is an advantage.
• Minimum of 3-4 years of progressive HR generalist experience, with a significant portion of that experience within the hospitality industry.
• Strong understanding of Nigerian labor laws and HR best practices, with specific knowledge of HR challenges and opportunities in the hospitality sector.
• Proven experience in managing the full recruitment lifecycle for diverse hospitality roles.
• Excellent interpersonal, communication, and presentation skills, with a strong emphasis on building relationships with a diverse workforce.
• Strong problem-solving and conflict resolution abilities, with a focus on finding solutions that benefit both employees and guest satisfaction.
• Ability to maintain confidentiality and handle sensitive information with discretion, particularly in a customer-facing environment.
• Proficiency in HRIS (Human Resources Information Systems) and Microsoft Office Suite. Experience with hospitality-specific HR or payroll systems is a plus.
• Professional HR certification (e.g., CIPM, SHRM) is desirable.

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Job Decription

• The Store Officer is responsible for the efficient and effective management of the store and inventory within our hospitality establishment. 
• This role involves overseeing the receipt, storage, issuance, and record-keeping of all goods, ensuring optimal stock levels, minimizing waste, and maintaining accurate inventory data. 
• The Store Officer will play a crucial role in supporting smooth operations across various departments by ensuring the availability of necessary supplies and materials.

Key Responsibilities
Inventory Management:

• Receive and inspect all incoming deliveries, verifying quantities and quality against purchase orders and delivery notes.
• Organize and store goods in a systematic and accessible manner, adhering to FIFO (First-In, First-Out) principles and proper storage procedures.
• Maintain accurate inventory records, both manually and electronically, tracking stock levels, movements, and discrepancies.
• Conduct regular physical stock counts and reconcile them with inventory records to ensure accuracy.
• Monitor stock levels and proactively identify items nearing depletion, initiating timely requests for replenishment.
• Implement and maintain a system for tracking and managing expiry dates of perishable goods.
• Identify and report slow-moving or obsolete stock for appropriate action.

Issuance and Distribution:

• Process and fulfill requests for materials and supplies from various departments accurately and efficiently.
• Prepare and issue goods against authorized requisitions, ensuring proper documentation and sign-offs.
• Maintain records of issued items and their respective recipients.

Store Operations and Maintenance:

• Maintain a clean, organized, and secure store environment, adhering to health and safety regulations.
• Ensure proper handling and storage of all items to prevent damage or spoilage.
• Conduct regular inspections of the store and identify any maintenance or repair needs.
• Implement and enforce store policies and procedures.

Documentation and Reporting:

• Maintain accurate records of all inventory transactions, including receipts, issues, and returns.
• Prepare regular inventory reports, including stock levels, consumption patterns, and discrepancies.
• Assist in the preparation of purchase orders and other related documentation as required.
• Contribute to audits and stocktaking exercises.

Communication and Coordination:

• Communicate effectively with suppliers, purchasing department, and other internal departments regarding stock availability, delivery schedules, and any discrepancies.
• Collaborate with relevant teams to ensure timely availability of required materials.
• Report any discrepancies or issues to the reporting manager promptly.

Compliance and Safety:

• Adhere to all company policies and procedures related to store operations and inventory management.
• Ensure compliance with health, safety, and hygiene standards within the store area.
• Participate in relevant training programs to enhance knowledge and skills.

Qualifications and Experience

• HND / Bachelor's Degree in any relevant field.
• Proven experience 2 - 3 years of experience in storekeeping or inventory management, preferably within the hospitality industry.
• Basic understanding of inventory management principles and best practices.
• Familiarity with inventory management software or systems is an advantage.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Basic computer literacy, including proficiency in MS Office Suite (Word, Excel).
• Ability to work independently and as part of a team.
• Physical ability to lift and move stock items as required.

Skills and Competencies:

• Inventory Control: Ability to accurately track, monitor, and manage stock levels.
• Organization and Planning: Ability to organize the store effectively and plan for efficient stock management.
• Attention to Detail: Meticulous in recording and verifying inventory data.
• Communication: Clear and effective verbal and written communication skills.
• Problem-Solving: Ability to identify and resolve inventory discrepancies.
• Teamwork: Ability to collaborate effectively with colleagues.
• Integrity and Trustworthiness: Handling valuable inventory with responsibility.
• Basic Numeracy Skills: Ability to perform basic calculations related to inventory.

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Job Description

• We are seeking a dynamic and creative Social Media Manager to lead our social media presence and engage our online community. 
• As our Social Media Manager, you will be responsible for developing and executing engaging social media strategies that showcase our unique hospitality offerings, drive brand awareness, foster customer loyalty, and ultimately contribute to increased visibility and bookings.
• You will be the voice and face of our brand across various social media platforms, creating compelling content, interacting with our audience, and analyzing performance to optimize our social media efforts.

Responsibilities

• Develop and Execute Social Media Strategies: Create comprehensive and engaging social media strategies aligned with our overall marketing goals and brand identity. This includes defining target audiences, platform-specific approaches, content calendars, and campaign planning.
• Content Creation and Curation: Develop high-quality and engaging content (including text, images, videos, stories, and live sessions) that showcases our services, facilities, events, promotions, and the overall guest experience. Ensure content is consistent with our brand voice and visual identity.
• Community Engagement and Customer Interaction: Proactively respond to inquiries, comments, and messages across all social media platforms in a timely and professional manner. Foster a positive and interactive community by engaging with followers, running polls and Q&As, and building relationships with our audience.
• Social Media Monitoring and Analytics: Continuously monitor social media trends, competitor activities, and brand mentions. Utilize social media analytics tools to track performance, identify key insights, and optimize content and strategies for maximum reach and engagement.
• Collaboration with Marketing and Operations: Work closely with the marketing team to ensure social media campaigns are integrated with broader marketing initiatives. Collaborate with the operations team to gather content, promote on-site events, and stay informed about guest experiences.
• Social Media Advertising and Promotion: Plan and execute social media advertising campaigns to reach target audiences, promote special offers, and drive conversions (e.g., bookings, event attendance). Manage budgets and optimize ad performance for ROI.
• Stay Updated on Social Media Trends: Continuously research and stay informed about the latest social media trends, platform updates, emerging technologies, and best practices to ensure our social media strategy remains innovative and effective.

Requirements

• Bachelor's Degree in Marketing, Communications, Digital Marketing, or a related field.
• Minimum of 3 years experience in managing social media accounts for a business, preferably within the hospitality or travel industry.
• Strong understanding of various social media platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok) and their best practices.
• Excellent writing, editing, and visual communication skills with a keen eye for aesthetics.
• Experience creating engaging and diverse content formats (text, image, video).
• Proven ability to build and engage online communities.
• Familiarity with social media analytics tools and the ability to interpret data to drive decision-making.
• Experience with social media advertising and campaign management.
• Strong collaboration and communication skills.
• Ability to work independently and manage media projects simultaneously in a fast-paced environment.

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Job Summary

• We are seeking a motivated and detail-oriented Human Resources Assistant to provide essential administrative and operational support to the HR department within our dynamic hospitality environment.
• This entry-level to early-career role offers an excellent opportunity to gain hands-on experience in various HR functions and contribute to creating a positive and efficient workplace that supports our commitment to exceptional guest service.

Responsibilities

• Recruitment and Onboarding Assistance: Assist with the recruitment process by posting job openings, scheduling interviews, and preparing candidate correspondence. Support the onboarding process by preparing new hire documentation, coordinating orientation schedules, and ensuring a smooth welcome for new team members.
• Employee Record Management: Maintain and update employee files and HR databases with accuracy and efficiency. Ensure all employee documentation is properly organized and compliant with record-keeping requirements.
• HR Administration and Correspondence: Prepare HR-related documents, such as letters of employment, confirmation letters, and other correspondence. 
• Assist with general administrative tasks for the HR department, including photocopying, filing, and managing office supplies.
• Leave and Attendance Tracking: Assist in tracking employee attendance, leave requests, and related records. Ensure accuracy and flag any discrepancies to the HR Officer or Manager.
• Training and Development Support: Assist with the coordination of training sessions and workshops by scheduling participants, preparing materials, and tracking attendance.
• Communication and Support: Serve as a first point of contact for basic employee inquiries, providing helpful information and directing more complex questions to the appropriate HR personnel. Assist in distributing internal HR communications.
• Compliance and Policy Adherence: Assist in ensuring adherence to company HR policies and procedures. Support the HR team in maintaining compliance with relevant labor laws.

Qualifications

• Candidates should possess an HND / Bachelor's Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• 1-2 years work experience in an administrative role, preferably within the hospitality industry or an HR department. -Entry-level candidates with strong organizational skills and a keen interest in HR are encouraged to apply.
• Basic understanding of HR principles and practices.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).