Jobs at Equinix Nigeria

Job ID.: JR-150049

Job Summary

• Develops professional expertise, applies company policies and procedures to resolve a variety of issues. 
• Determines a course of action based on guidelines and modifies processes and methods as required.

Responsibilities
Requirements & Support:

• Develops professional expertise to support deployment projects by validating customers' order requirements with the customer processing team and other stakeholders
• Project manages the technical deployment responsibilities with the Data Center manager
• Develops technical knowledge of the Data Centers and recommends solutions, while in partnership with more senior team members, to address internal issues within a moderate scope
• Applies learned techniques to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
• Receives general instructions from experienced teams and team members in providing solutions cross-functionally to resolve customers' non-standard order requirements
• Supports reinstall projects where required.

Project Planning:

• Learns & develops professional expertise from senior team members to ensure tickets are set with appropriate commit dates
• Follows up with operations and suppliers to ensure work is completed on time and according to quality standards within a moderate scope

• Applies company policies and procedures to resolve a variety of issues.

Implementation and Delivery:

• Plans, develops and delivers intermediate scale customer implementations, in a moderate scope
• Schedules implementation meetings with cross-functional groups
• Monitors and ensures the timely closure of operations activities, by submitting accurate information the company's business system tools.

Cross Functional, Support &  Communications:

• Investigates and collaborates with cross-functional teams to resolve moderate issues during project implementation
• Maintains regular communication with functional and cross-functional teams throughout the implementation
• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
• Communicates with cross-functional groups on project plans and implementation progress for small to medium scale projects.

Process Support/Optimization:

• Reviews business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements, within a moderate scope.

Systems Support:

• Provides intermediate system level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required.
• Partners with operations team members to meet solutions.

Data Support/Analysis:

• Ensures operations provisioning data is accurately input into Equinix business systems tools
• Collaborates with own team and operations team(s) to investigate and perform physical audit tasks.

Vendor support:

• Receives general instructions for the project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment.

Qualifications

• Typically requires a proven years of related experience with a Bachelor’s Degree, or equivalent work experience.

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Job ID.: JR-150342

Job Summary

• The Sales Operations Senior Analyst leads sales programs for medium sized territories, with assistance.

Responsibilities
Sales Strategy:

• Participates in annual sales planning processes (e.g., segmentation and targeting, forecasting, sales quotas, territory design, account planning, etc.) for smaller sales territories
• Contributes to the development of sales growth strategies with Sub-territories or smaller territories
• Works with senior management to identify and prioritize key sales programs.

Program Support/Implementation:

• Participatesin implementing annual sales planning processes (e.g., segmentation and targeting, forecasting, sales quotas, territory design, account planning, etc.) for smaller sales territories
• Provides support on cross-functional projects targeted at improving sales productivity
• Analyzes data to evaluate program effectiveness and makes recommendations for improvements.

Reporting and Analytics:

• Collects, validates and organizes data to support reporting and dashboard production
• Designs and enables dashboards within company reporting systems
• Performs modeling and sensitivity analyses to evaluate options and guide management decision-making.

Process Improvement:

• Executes cross-department or larger territory-sized process improvements
• Identifies opportunities to improve/automate new and existing sales operations processes
• Works independently with other team members and other internal departments (sales, marketing, finance, IT, customer support) on system integration/upgrade projects
• Leads projects and implementation
• Supports UAT for processes and systems at the regional level, and provides feedback and suggestions representing the region.

Sales Operations Support:

• Supports sales organization in Sales Operations related matters
• Investigates issue escalations
• Identifies opportunities for Sales Operations process improvement
• Provides system training to Sales Teams as required
• Ensures the smooth running of established sales processes either within the local team or by managing offshore resources.

Qualifications

• Proven years experience preferred
• Bachelor's Degree required.

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Job ID.: JR-150359

Job Summary

• The Physical Security Enablement Manager uses wide-ranged advanced experience to manage security enablement projects and utilizes business security expertise to determine methods and processes on new procedures for complex Data Center security issues.

Responsibilities
Processes:

• Manages physical security and business continuity process rollouts for sites/countries within a complex scope
• Uses wide-ranged advanced experience in managing cross-functional process rollouts
• Manages cross-functional teams and process rollout within the Data Center, and refines the development and definition of security and business processes in the Data Center, recommends/proposes solutions for systematic process-related complex  problems
• Determines methods and procedures for continuous improvement and supports implementation of changes and assists with process and maintenance adherence.

Project Management:

• Manages security directs and sub-directs who coordinate the completion of security projects, deadlines, assigns responsibilities, and monitors progress of complex projects
• Provides feedback and leads process improvement and efficiency projects
• Manages multiple tasks within cross-functional project teams
• Supports and provides input/guidance on design engineering and project planning on new and expansion of Data Centers.

Data Center Enablement:

• Sets key performance indicator goals at a regional level and oversees regional Operations Security teams
• Assists in the department budget, and assist with setting Data Center budgets
• Manages security vendors to support guarding, hardware installation, upgrades, configurations, repair and maintenance.

Training:

• Responsible for advanced  training content and materials and  training programs
• Monitors training plans and performance to ensure that plans are on track and performance is met, with regular review
• Uses advanced industry knowledge to provide recommendations for the team.

Systems Support:

• Possesses expert knowledge of security systems to resolve complex issues
• Develops methods to minimize issues and makes recommendations for new installation procedures and systems
• Provides process and system leadership to Data Center Operations and system administrators who install, troubleshoot, repair, and maintain the security systems for the organization
• Coordinates and manages Single Point of Failure (SPOF) and End of Life (EOL) reviews, including performing site physicals, assessments and remediation
• Responsible for vendor and manufacture escalation of systems errors and failures.

Design Engineering:

• Implements both existing and new design methods and standards for new Data Center design engineering efforts
• Leads and provides guidance to other employees within the job family
• Recommends alterations to design, development, implementation and analysis to improve quality of products, new technologies, procedures and/or efficiencies
• Provides drawing reviews of both internal and cross-functional designs.

Qualifications

• Bachelor’s Degree in Criminal Justice, Management, Business, or a related discipline a preferred
• Proven years experience preferred
• Certification with a major security system manufacturer preferred.