Technical Deployment Analyst at Equinix Nigeria

Job ID.: JR-150049

Job Summary

• Develops professional expertise, applies company policies and procedures to resolve a variety of issues. 
• Determines a course of action based on guidelines and modifies processes and methods as required.

Responsibilities
Requirements & Support:

• Develops professional expertise to support deployment projects by validating customers' order requirements with the customer processing team and other stakeholders
• Project manages the technical deployment responsibilities with the Data Center manager
• Develops technical knowledge of the Data Centers and recommends solutions, while in partnership with more senior team members, to address internal issues within a moderate scope
• Applies learned techniques to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
• Receives general instructions from experienced teams and team members in providing solutions cross-functionally to resolve customers' non-standard order requirements
• Supports reinstall projects where required.

Project Planning:

• Learns & develops professional expertise from senior team members to ensure tickets are set with appropriate commit dates
• Follows up with operations and suppliers to ensure work is completed on time and according to quality standards within a moderate scope

• Applies company policies and procedures to resolve a variety of issues.

Implementation and Delivery:

• Plans, develops and delivers intermediate scale customer implementations, in a moderate scope
• Schedules implementation meetings with cross-functional groups
• Monitors and ensures the timely closure of operations activities, by submitting accurate information the company's business system tools.

Cross Functional, Support &  Communications:

• Investigates and collaborates with cross-functional teams to resolve moderate issues during project implementation
• Maintains regular communication with functional and cross-functional teams throughout the implementation
• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
• Communicates with cross-functional groups on project plans and implementation progress for small to medium scale projects.

Process Support/Optimization:

• Reviews business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements, within a moderate scope.

Systems Support:

• Provides intermediate system level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required.
• Partners with operations team members to meet solutions.

Data Support/Analysis:

• Ensures operations provisioning data is accurately input into Equinix business systems tools
• Collaborates with own team and operations team(s) to investigate and perform physical audit tasks.

Vendor support:

• Receives general instructions for the project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment.

Qualifications

• Typically requires a proven years of related experience with a Bachelor’s Degree, or equivalent work experience.