Jobs at Efezi Southsea Nigeria Limited

Key Responsibilities

• Welcome guests upon arrival and provide a warm, professional greeting.
• Manage the check-in and check-out process efficiently.
• Provide guests with information about the hotel’s services, amenities, and local attractions.
• Handle guest complaints or requests and escalate issues when necessary.
• Process room reservations via phone, email, or online booking platforms.
• Update and manage room availability in the hotel’s Property Management System (PMS).
• Confirm and modify guest bookings as needed.
• Process payments, including cash, credit cards, and electronic transactions.
• Issue invoices, receipts, and refunds when required.
• Ensure accurate recording of financial transactions and maintain proper billing records.
• Answer phone calls and respond to emails in a professional and timely manner.
• Coordinate with housekeeping and other departments to ensure rooms are ready for guests.
• Maintain clear and accurate guest records.
• Maintain a tidy and organized front desk area.
• Ensure compliance with hotel policies and procedures.
• Assist with clerical tasks such as filing, data entry, and preparing reports.

Requirements

• Candidates should possess an OND with 3 years relative experience. 
• Candidates must be residents of Ijebu-odu and surrounding environments.

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Key Responsibilities

• Patrol hotel premises, including guest floors, parking areas, and public spaces.
• Monitor security cameras and alarm systems to detect suspicious activities.
• Control access to restricted areas and ensure only authorized personnel enter.
• Respond promptly to security incidents, disturbances, or emergencies.
• Provide security assistance to guests and employees when needed.
• Handle guest complaints or security concerns professionally and discreetly.
• Escort VIP guests, staff, or cash movements as required.
• Enforce hotel policies regarding safety, conduct, and access control.
• Act quickly in case of fire, medical emergencies, or evacuations.
• Assist in first aid situations and call emergency services when necessary.
• Implement safety protocols in case of theft, vandalism, or suspicious behavior.
• Report incidents in detailed security logs and submit reports to management.
• Prevent theft and damage to hotel property.
• Conduct routine checks of doors, windows, and storage areas to ensure security.
• Investigate and document security breaches, lost items, or accidents.
• Ensure compliance with hotel safety policies and local security regulations.
• Assist in conducting fire drills and safety training for hotel staff.
• Identify and report hazards that could pose risks to guests or employees.

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Key Responsibilities

• Greet guests upon arrival and assist with luggage to and from rooms.
• Ensure the hotel entrance, lobby, and public areas are clean and welcoming.
• Arrange taxis, valet parking, or shuttle services for guests.
• Escort guests to their rooms, explain hotel facilities, and provide information about local attractions.
• Store and retrieve guests' luggage efficiently and securely.
• Deliver newspapers, room service, or special guest requests as needed.
• Assist in maintaining hotel security by monitoring entrances and reporting any suspicious activities.
• Work closely with reception, housekeeping, and concierge teams to enhance the guest experience.

Qualifications

• Interested candidates should possess an OND qualification with 3 years experience.

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Key Responsibilities

• Collect, sort, and wash hotel linens, towels, staff uniforms, and guest laundry.
• Use appropriate washing, drying, and ironing techniques based on fabric type.
• Ensure that all laundry is cleaned, pressed, and stored properly.
• Identify and treat stains to maintain fabric quality
• Operate laundry machines, dryers, and ironing equipment safely and efficiently.
• Report any malfunctioning laundry equipment to maintenance for repairs.
• Maintain a clean and organized laundry area.
• Inspect washed items for cleanliness and damage, ensuring high standards are met.
• Keep track of linen and uniform inventory to report shortages or damages.
• Assist in ordering laundry supplies such as detergents and fabric softeners.
• Handle guest laundry requests, including washing, drying, and ironing.
• Follow specific instructions for delicate fabrics and special care items.
• Package and return guest laundry in a timely and professional manner.
• Follow proper hygiene and safety procedures, including handling chemicals safely.
• Adhere to hotel policies regarding lost and found items in laundry.
• Ensure compliance with health and sanitation regulations.

Qualifications

• Interested candidates should possess an OND qualification with 3 years experience.

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Key Responsibilities

• Greet guests warmly and escort them to their tables.
• Present menus, make recommendations, and take accurate food and beverage orders.
• Serve food and drinks promptly and professionally.
• Ensure guest satisfaction by checking in and addressing any concerns.
• Communicate orders accurately to the kitchen and bar staff.
• Handle special requests and dietary restrictions with care.
• Ensure timely service and assist in clearing tables efficiently.
• Provide guests with bills and process payments using cash, credit cards, or hotel charge accounts.
• Issue receipts and ensure accurate billing.
• Maintain cleanliness and organization in the dining area.
• Set up and clear tables, ensuring proper table settings and hygiene standards.
• Follow health, safety, and sanitation guidelines at all times.
• Assist in stocking restaurant supplies and restocking service stations.
• Participate in team meetings and training sessions to improve service quality.
• Handle guest inquiries about the hotel, menu items, and special promotions.

Qualifications

• Interested candidates should possess an OND qualification with 2 years of experience.

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Key Responsibilities

• Monitor guest feedback and implement improvements to enhance their experience.
• Maintain a professional and welcoming atmosphere throughout the hotel.
• Supervise hotel departments, including front desk, housekeeping, maintenance, and food & beverage.
• Oversee daily hotel operations to ensure efficiency and compliance with company policies.
• Monitor occupancy rates, check-in/check-out procedures, and room availability.
• Assist with reservations and coordinate with online booking platforms.
• Train, mentor, and support hotel staff to maintain high service standards.
• Conduct staff performance reviews and provide feedback for improvement.
• Ensure adequate staffing levels and assign duties accordingly.
• Assist in budgeting, financial reporting, and cost control measures.
• Manage inventory and supplies for housekeeping and food & beverage departments.
• Ensure cash handling and billing procedures are followed accurately.
• Ensure compliance with health, safety, and sanitation regulations.
• Monitor hotel security procedures and emergency response protocols.
• Address maintenance and facility issues in coordination with relevant departments.

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Key Responsibilities

• Maintain accurate financial records, including daily transactions, revenue, and expenses.
• Prepare financial reports such as income statements, balance sheets, and cash flow statements.
• Reconcile bank statements and hotel accounts to ensure accuracy.
• Assist in budgeting, forecasting, and financial planning.
• Process invoices, payments, and vendor transactions in a timely manner.
• Monitor accounts receivable, follow up on outstanding payments, and issue invoices.
• Ensure timely payment of bills, salaries, and other hotel expenses.
• Track daily hotel revenue and ensure all income is properly recorded.
• Monitor cash flow and maintain adequate liquidity for hotel operations.
• Handle guest billing, refunds, and disputes related to payments:
• Ensure compliance with financial regulations, tax laws, and hotel industry standards.
• Prepare and file tax returns, including VAT, corporate tax, and service charges.
• Maintain organized financial records for audits and inspections
• Implement internal financial controls to prevent fraud and discrepancies.
• Monitor hotel expenditures and suggest cost-saving measures.
• Work with department heads to optimize financial efficiency.

Qualifications

• Interested candidates should possess an HND qualification with 3 years experience.

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Key Responsibilities

• Clean and sanitize guest rooms, bathrooms, and public areas according to hotel standards.
• Change bed linens, replace towels, and restock bathroom amenities.
• Vacuum, mop, dust, and polish furniture and surfaces.
• Report any maintenance issues or damages to the housekeeping supervisor.
• Ensure rooms are tidy, fresh, and welcoming for guests.
• Respond promptly to guest requests for extra towels, bedding, or room service.
• Handle lost and found items properly and report them to management.
• Collect and replace used linens and towels.
• Refill cleaning carts with necessary supplies and toiletries.
• Monitor stock levels of housekeeping supplies and request replenishments as need
• Follow proper cleaning procedures and hygiene standards.
• Dispose of trash and waste according to hotel policies.
• Adhere to health and safety regulations, including proper handling of cleaning chemicals.
• Assist in deep cleaning and special housekeeping projects as required.
• Work collaboratively with the housekeeping team and other hotel staff.
• Uphold the hotel's reputation for cleanliness and comfort.

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Key Responsibilities

• Prepare and cook meals according to hotel recipes and guest preferences.
• Ensure food is presented attractively and meets quality standards.
• Assist in menu planning, food portioning, and plating.
• Prepare ingredients by chopping vegetables, cutting meat, and mixing sauces.
• Ensure timely preparation of meals, especially during peak hours.
• Work closely with the kitchen team to maintain smooth service.
• Monitor food stock levels and communicate with kitchen management for replenishments.
• Follow proper food storage and labeling procedures.
• Maintain cleanliness and organization of kitchen workstations.
• Follow food safety standards, including proper food handling, temperature control, and sanitation.
• Adhere to all hotel and local health regulations.
• Wear appropriate kitchen attire, including gloves and head coverings.
• Minimize food waste by following portion control guidelines.
• Properly store and rotate ingredients to ensure freshness and avoid spoilage.
• Assist in inventory checks and stock management.
• Assist with special events, banquets, or catering services as needed.
• Maintain professional behavior and teamwork in a high-pressure kitchen environment.
• Stay updated on new cooking techniques and hotel menu changes.

Requirements

• Candidates should possess relevant qualifications in a related field with experience.