Jobs at Club Concierge Africa

Job Summary

• Ensure optimal utility and maintenance of facilities, while providing efficient and effective service to stakeholders.

Responsibilities
Facility Management:

• Coordinating, scheduling and monitoring service providers and utility companies on delivery of periodic maintenance projects.
• Participate in the development/ update of contingency plans in the event of disaster or damage to the facilities as well as Planning and monitoring the planned preventive maintenance schedule.
• Conduct periodic inspections to examine the conditions of facilities and ensure that maintenance contractors adhere to agreed Service Level Agreements (SLAs).
• Attend to all customer complaints and proactively pre-empt customer complaints by the implementation of a first-class maintenance, and management culture for all assets and facilities.
• Oversee the management of utilities and ensure prompt processing of required payments to avoid service disruption.
• Ensure all mechanical, electrical, and structural blueprints and diagrams are up to date; maintain catalog of part lists, maintenance manuals, reference books, etc.
• Participate in inspections and property walkthroughs with personnel from regulatory bodies.
• Efficient management and periodic reporting on all site activities to the corporate office on expense receivables, payables and petty cash

Inventory Management:

• Manage and maintain the stock inventory, monitor stock and reorder levels for all consumables; and make prompt requisitions to ensure timely supply replenishments and avoid stock-outs.

Principal Duties and Responsibilities:

• Periodically evaluate and analyze usage patterns and cost with a view to identifying and recommending improvements.
• Vendor Management and Consumables
• Implement vendor management process ensuring vendor selection and evaluation is in line with stated policies and procedures.
• Negotiate all service contracts for ensuring that contract specification is achieved and that any errors or omissions are remedied speedily.
• Champion the development and maintenance of a comprehensive supplier/ vendor database.
• Effectively manage internal and external stakeholders (3rd party vendors) to ensure seamless service provision and compliance with agreed service levels.
• Evaluating and delivering cost-efficient maintenance services on recommended physical repairs, replacements and improvements to property
• Build and maintain relationships with regulatory bodies on statutory requirements.
• Prepare periodic activity report for the attention of the Property and facility Manager.

Minimum Qualifications

• A good First Degree in Estate Management, Electrical / Mechanical Engineering or a related field with a relevant post-graduate qualification
• Minimum of Three (3) years post-qualification experience in facilities/property management

Competency and Skills Requirements:

• Very good knowledge of the real estate industry with particular emphasis on facility management. Very strong negotiation skill and a high level of assertiveness
• Basic understanding of Health, Safety and Environment Standards & requirements Good customer service orientation, networking and teaming skills
• Good problem analysis and solving skills.
• Good interpersonal skill and communication skills. Strong Negotiation and Vendor Management Skills. Project Management Skills.
• Good proficiency in the use of office productivity tools (Ms Word and Excel).

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Job Summary

• As a Business Analyst, you will play a crucial role in improving our travel services and operations. 
• This position involves analyzing business processes, identifying areas for improvement, and implementing solutions that enhance our efficiency and customer satisfaction

Responsibilities
Data Analysis & Reporting:

• Data Collection: Gather data from various sources including customer databases, sales records, and operational logs.
• Data Interpretation: Analyze data to uncover trends, patterns, and anomalies. Interpret these findings to provide actionable insights.
• Report Development: Create detailed reports, visualizations, and dashboards using tools such as Excel, SQL, Tableau, or Power BI to present data findings to stakeholders.
• Performance Metrics: Define and monitor key performance indicators (KPIs) to track the success of business initiatives and identify areas for improvement.

Process Improvement:

• Process Mapping: Document current business processes to understand workflow, bottlenecks, and inefficiencies.
• Gap Analysis: Conduct thorough gap analyses to compare current processes with best practices and identify improvement opportunities.
• Recommendation Development: Develop and propose strategic solutions to streamline operations, reduce costs, and enhance customer satisfaction.
• Implementation Support: Assist in the implementation of new processes, ensuring minimal disruption to daily operations. Monitor and evaluate the success of implemented changes.

Market Research:

• Trend Analysis: Conduct in-depth research on market trends, customer preferences, and competitive landscapes to identify growth opportunities.
• Benchmarking: Benchmark the company's performance against competitors and industry standards to identify strengths and weaknesses.
• Opportunity Identification: Provide insights and recommendations to support strategic planning, marketing campaigns, and product development.

Requirement Gathering:

• Stakeholder Engagement: Collaborate with various stakeholders including marketing, sales, operations, and IT to gather detailed business requirements.
• Documentation: Create comprehensive documentation including business requirements documents (BRDs), functional specifications, and user stories.
• Communication: Act as a liaison between business units and technical teams to ensure a clear understanding of requirements and objectives.

Project Management:

• Project Planning: Assist in the planning of projects by defining scope, objectives, and deliverables.
• Execution Oversight: Monitor project progress, manage timelines, and ensure milestones are met.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure projects are completed on time and within budget.
• Performance Tracking: Track project performance using appropriate systems, tools, and techniques. Report project outcomes and recommend improvements for future projects.

Customer Insight:

• Feedback Analysis: Analyze customer feedback from various channels such as surveys, reviews, and social media to understand customer needs and pain points.
• Behavioral Analysis: Study customer behavior and purchasing patterns to identify trends and preferences.
• Service Improvement: Develop and recommend strategies to enhance customer service and satisfaction, including personalized service offerings and loyalty programs.

Financial Analysis:

• Cost-Benefit Analysis: Perform financial analyses to evaluate the cost-effectiveness of new initiatives, products, and services.
• Budget Support: Assist in the development of budgets and financial forecasts. Monitor and report on financial performance.
• Profitability Assessment: Analyze revenue streams and profit margins to identify areas for financial improvement and growth.

Requirements

• Candidates should possess a Bachelor's Degree in related fields with 3 years work experience.

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Role Summary

• As a People Operations Assistant, you’ll be the backbone of our People & Culture team—keeping things organized, efficient, and employee-focused. 
• From onboarding new hires to maintaining HR systems and supporting day-to-day operations, you’ll play a crucial role in helping our people thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Assist with the onboarding and offboarding process, ensuring a smooth experience for employees
• Maintain and update employee records, HRIS data, and documentation
• Support benefits administration and respond to employee inquiries
• Help coordinate employee engagement initiatives, events, and communications
• Schedule interviews and support the recruitment process in partnership with hiring managers
• Ensure compliance with HR policies, procedures, and legal requirements
• Assist in payroll preparation and timesheet collection
• Provide general administrative support to the People & Culture team

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Role Summary

• As Head of Operations, you will play a pivotal role in scaling and streamlining our business. 
• You’ll oversee day-to-day operations, manage cross-functional teams, optimize workflows, and ensure the seamless delivery of travel services from booking to return. 
• You will work closely with senior leadership to align operational goals with the company’s broader strategy and ensure exceptional customer satisfaction.

Key Responsibilities

• Oversee all operational aspects of the company, including trip planning, logistics, supplier management, and customer service.
• Design and implement scalable systems, SOPs, and processes to improve efficiency and profitability.
• Lead and mentor the operations team, including destination managers, support staff, and logistics coordinators.
• Manage supplier/vendor relationships, negotiating contracts and ensuring service-level agreements are met.
• Develop and track KPIs, reports, and performance metrics to measure operational effectiveness.
• Collaborate with Sales, Product, Marketing, and Finance teams to ensure a cohesive customer journey.
• Monitor market trends and customer feedback to continuously improve service delivery.
• Handle crisis management and problem-solving during operational disruptions (e.g., travel delays, cancellations, emergencies).
• Ensure compliance with all legal, safety, and industry regulations.

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Role Summary

• As Head of Growth, you will be responsible for driving the company’s marketing and growth strategies across all digital and offline channels. 
• You'll own the full customer acquisition funnel—from awareness to conversion—and optimize lifecycle marketing to boost retention and LTV. 
• You will work closely with product, operations, content, and leadership teams to scale growth initiatives in a data-driven, creative, and sustainable way.

Key Responsibilities

• Develop and execute a comprehensive growth strategy aligned with business goals (customer acquisition, retention, and revenue growth).
• Lead and optimize performance marketing campaigns across channels (Google, Meta, TikTok, email, SEO, partnerships, etc.).
• Own KPIs such as CAC, LTV, conversion rates, ROAS, and customer churn.
• Manage the marketing/growth team and coordinate with external agencies or freelancers.
• Run experiments and A/B tests across landing pages, ad creatives, messaging, and funnel optimization.
• Use analytics tools (GA4, Mixpanel, HubSpot, etc.) to gain insights and inform growth strategies.
• Collaborate with content, product, and ops to align messaging and improve customer journey touchpoints.
• Identify new acquisition channels and growth levers (e.g., referral programs, influencer marketing, partnerships).
• Build and manage the growth budget and report regularly on performance and ROI.
• Stay on top of travel industry trends, digital marketing innovations, and customer behavior insights.

Requirements

• Interested candidates should possess a B.Sc Degree with 7 years of experience.