Facility Supervisor at Club Concierge Africa

Job Summary

• Ensure optimal utility and maintenance of facilities, while providing efficient and effective service to stakeholders.

Responsibilities
Facility Management:

• Coordinating, scheduling and monitoring service providers and utility companies on delivery of periodic maintenance projects.
• Participate in the development/ update of contingency plans in the event of disaster or damage to the facilities as well as Planning and monitoring the planned preventive maintenance schedule.
• Conduct periodic inspections to examine the conditions of facilities and ensure that maintenance contractors adhere to agreed Service Level Agreements (SLAs).
• Attend to all customer complaints and proactively pre-empt customer complaints by the implementation of a first-class maintenance, and management culture for all assets and facilities.
• Oversee the management of utilities and ensure prompt processing of required payments to avoid service disruption.
• Ensure all mechanical, electrical, and structural blueprints and diagrams are up to date; maintain catalog of part lists, maintenance manuals, reference books, etc.
• Participate in inspections and property walkthroughs with personnel from regulatory bodies.
• Efficient management and periodic reporting on all site activities to the corporate office on expense receivables, payables and petty cash

Inventory Management:

• Manage and maintain the stock inventory, monitor stock and reorder levels for all consumables; and make prompt requisitions to ensure timely supply replenishments and avoid stock-outs.

Principal Duties and Responsibilities:

• Periodically evaluate and analyze usage patterns and cost with a view to identifying and recommending improvements.
• Vendor Management and Consumables
• Implement vendor management process ensuring vendor selection and evaluation is in line with stated policies and procedures.
• Negotiate all service contracts for ensuring that contract specification is achieved and that any errors or omissions are remedied speedily.
• Champion the development and maintenance of a comprehensive supplier/ vendor database.
• Effectively manage internal and external stakeholders (3rd party vendors) to ensure seamless service provision and compliance with agreed service levels.
• Evaluating and delivering cost-efficient maintenance services on recommended physical repairs, replacements and improvements to property
• Build and maintain relationships with regulatory bodies on statutory requirements.
• Prepare periodic activity report for the attention of the Property and facility Manager.

Minimum Qualifications

• A good First Degree in Estate Management, Electrical / Mechanical Engineering or a related field with a relevant post-graduate qualification
• Minimum of Three (3) years post-qualification experience in facilities/property management

Competency and Skills Requirements:

• Very good knowledge of the real estate industry with particular emphasis on facility management. Very strong negotiation skill and a high level of assertiveness
• Basic understanding of Health, Safety and Environment Standards & requirements Good customer service orientation, networking and teaming skills
• Good problem analysis and solving skills.
• Good interpersonal skill and communication skills. Strong Negotiation and Vendor Management Skills. Project Management Skills.
• Good proficiency in the use of office productivity tools (Ms Word and Excel).