Jobs at Carlson Hotel

Responsibilities 

• Service Delivery: Delivering food and drinks promptly, serving according to hotel standards, and checking on customer satisfaction.
• Station Maintenance: Setting up dining areas, clearing tables, cleaning, and sanitizing to maintain sanitation standards.
• Billing & Payments: Preparing accurate bills, processing payments (cash/card), and resolving any billing issues.
• Communication: Coordinating with kitchen staff and other servers to ensure smooth service flow.
• Guest Service: Welcoming guests, offering menus, explaining daily specials, and providing recommendations.
• Order Management :Taking accurate food and beverage orders, using POS systems, and relaying orders to the kitchen..

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Responsibilties

• Information & Assistance: Answering inquiries about hotel facilities, local attractions, transportation, and handling special requests (e.g., wake-up calls).
• Problem-Solving: Addressing guest complaints professionally and acting as a liaison between guests and staff.
• Guest Service: Welcoming guests warmly, managing check-ins/check-outs, allocating rooms, and issuing keys.
• Reservations & Admin: Managing bookings, cancellations, and updating room availability in the hotel management software.
• Cashier Duties: Processing payments, handling credit cards, and ensuring billing accuracy.

Requirements

• Interested candidates should possess relevant qualifications with 3 years experience.

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Responsibilties

• Preventive Maintenance (PM): Conducting routine inspections and servicing of machinery, plumbing, heating, ventilation, and air conditioning (HVAC) systems to prevent breakdowns.
• Guest Room Maintenance: Fixing issues like leaky taps, broken furniture, lighting, and faulty TVs to ensure rooms are in top condition.
• Repairs & Troubleshooting: Diagnosing and repairing electrical, plumbing, mechanical, and structural issues throughout the hotel.
• Emergency Response: Acting swiftly on maintenance requests from guests or staff to minimize disruptions.
• Safety & Compliance: Maintaining fire safety equipment (alarms, extinguishers), ensuring safety standards are met, and ensuring the building complies with regulations.
• Property Upkeep: Maintaining the building exterior, landscaping, swimming pool, and parking areas (curb appeal).
• Record Keeping: Maintaining accurate logs of maintenance activities, repairs, and inventory of supplies.
• Vendor Coordination: Assisting with or overseeing third-party specialists for major repairs or specialized maintenance.

Requirements

• Interested candidates should possess relevant qualifications with 3 years experience.

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Job Summary

• We are looking for an enthusiastic Customer Service Representative who will be able to deliver great customer service to our clients, thereby fostering the growth of our organization.

Responsibilities

• Providing introductory information to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Skills and qualifications

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills.

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Responsibilties

• Food Preparation & Cooking: Preparing, seasoning, and cooking food (grilling, baking, frying) in accordance with menu specifications.
• Quality Control & Presentation: Ensuring food quality by checking temperatures, tasting dishes, and ensuring attractive plating.
• Menu & Recipe Compliance: Strictly following standardized recipes and adapting items for dietary restrictions/allergies.
• Sanitation & Safety: Maintaining a clean workspace, adhering to food hygiene regulations, and ensuring proper handling of food to prevent spoilage.
• Inventory Management: Monitoring ingredient stock levels, reporting shortages, and organizing walk-in fridges/freezers.
• Station Setup & Maintenance: Setting up workstations with necessary equipment, cleaning workstations, and keeping equipment functional.
• Workflow Collaboration: Coordinating with other kitchen staff to manage high-volume orders and ensure efficient service times.

Requirements

• Interested candidates should possess relevant qualifications with 3 years experience.