Customer Service Representative at Carlson Hotel

Job Summary

• We are looking for an enthusiastic Customer Service Representative who will be able to deliver great customer service to our clients, thereby fostering the growth of our organization.

Responsibilities

• Providing introductory information to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Skills and qualifications

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills.