Jobs at Appzone Limited

Job Opening ID: 268

Job Description

• Handle complaints and execute technical support and customer relations, and provide first-level assistance, resources and solutions to customers' emails, calls, and chats.
• Establish and maintain strong and productive relationships with clients and ensure requests are resolved in timely and effective manner.
• Collaborate with support team to achieve excellent service support delivery and maintain regular contact with customers in handling escalations.
• Troubleshooting and system operations, for a smooth work procedure and productivity.
• Use CRM software to track support tickets and document actions and initiate log in for incidents cases and establish interactions with clients.
• Execute and deliver on key KPIs (i.e., response time, time to resolution, SLA, etc.) and maintain and improve knowledge base to support external and internal users.
• Create training materials, knowledge base help articles, including FAQs and adhere to manufacturing instructions and design specifications when recommending devices and IT equipment for repairs.
• Provide reliable interface between our client’s IT representative(s) and Qore’s business units and provide support and customer services tasks in a satisfactory and timely manner.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers. 
• Carry out case management; case categorization, case assignment, and case closure and follow standard help desk procedures to assist clients in resolving technical issues. 
• Prepare activity and other related CRM reports and engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals. 
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA and conduct routine operational training for users of Qore’s products.

Requirements

• BSc in any discipline from a reputable and accredited higher institution.
• 2+ years experience in a similar role, preferably in a Tech/Fin-tech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.
• Strong interpersonal skills and able to work as an individual and part of a team.
• A great communicator with strong project management skills, who can easily receive and interpret feedback and meet tight deadlines in a fast-paced environment.
• Knowledge of the use of CRM and how to manage clients using technological tools.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay
• Flexible work option (i.e., Remote work)
• Group Life Insurance
• Medical Insurance 
• Paid Lunch for onsite work
• Lifelong Learnings

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Job Opening ID: 280

Job Description

• Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.
• Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.
• Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.
• Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.
• Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.
• Support product releases, upgrades, and patches, including testing and post-deployment validation.
• Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).
• Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.
• Assist with user access management, configuration updates, and data-related requests as required.
• Support compliance, audit, and reporting requirements related to the Core Banking system.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.
• Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.
• Strong understanding of transaction processing, reconciliations, and banking operations.
• Ability to troubleshoot system issues and analyze logs or data to identify root causes.
• Familiarity with ticketing tools, monitoring systems, and incident management processes.
• Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
• Good documentation, organizational, and time-management skills.
•  Ability to work in a fast-paced environment and support critical systems

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay
• Flexible work option (i.e., Remote work)
• Group Life Insurance
• Medical Insurance 
• Paid Lunch for onsite work
• Lifelong Learnings

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Job Opening ID: 201

Job Description

• Lead the development of product enhancements from design through to deployment.
• Collaborate with the development team to gather requirements and design solutions that meet business needs.
• Write high-quality code in C# / .NET Framework. Knowledge and coding experience in any other server-side language will be desired.
• Conduct testing of new features and functionality to ensure they meet quality standards.
• Work with containers and messaging services to ensure that our products are scalable and reliable.
• Participate in code reviews to ensure code quality and maintainability.
• Perform root cause analysis on application issues and develop solutions.
• Troubleshoot and resolve technical issues related to our software products.
• Document product enhancements and communicate changes to relevant stakeholders.
• Mentor junior team members and provide technical guidance as needed.
• Stay up-to-date with emerging technologies and best practices to ensure that product enhancements are innovative and effective.
• Take on additional responsibilities as needed to support the team and business needs.

Requirements

• B.Sc in Computer Science or related field.
• 3+ years of experience in software development or a related field.
• Strong understanding of C#, .NET framework, SQL databases; and knowledge of web-based technologies such as HTML, CSS, and JavaScript will be a plus.
• Experience with system design and architecture, including designing scalable and reliable systems.
• Experience with containerization, messaging services and other cloud services such as Docker, Azure Service Bus, Kafka and others.
• Experience leading projects and mentoring junior team members.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, and ability to work independently and as part of a team.
• Experience on any core banking, card issuance, merchant services, or loan automation products within the Fintech industry will be a plus.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay
• Flexible work option (i.e., Remote work)
• Group Life Insurance
• Medical Insurance 
• Paid Lunch for onsite work
• Lifelong Learnings

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Job Opening ID: 153

Job Description

• Logical architecture diagram – capturing all logical components and providing detailed descriptions of each diagram. The Technical Writer will obtain information regarding logical architecture via workshop sessions with product Engineering Managers, with the sessions conducted as part of knowledge transfer for all stakeholders present, for improved effectiveness and efficiency.
• Deployment architecture diagram – capturing all physical components and providing detailed descriptions of each diagram. The Technical Writer will obtain relevant information regarding deployment architecture via workshop sessions with product Engineering Managers, with the sessions conducted as part of knowledge transfer for all stakeholders present, for improved effectiveness and efficiency.
• Database structure for external databases. This is the connection of the system to the data dictionary/schema, low level diagrams, and sequence diagrams. The Technical Writer will ensure the required information is obtained promptly from the third-party custodian(s) of the company’s external databases.
• Mapping of all logical components to location in repository. The Technical Writer will obtain all required information via workshop sessions with product Engineering Managers, with all relevant stakeholders present.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help, and developer guides.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.

Requirements

• B.Sc in Computer Science, Computer Engineering, or in a related discipline is preferred.
• Proven working experience in technical writing of software documentation.
• Ability to deliver high quality documentation paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Excellent written skills in English.
• Strong working knowledge of Microsoft Office.
• Basic familiarity with the SDLC and software development.

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Job Opening ID: 277

Job Description

• Manage the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.
• Coordinate and prioritize incoming communications, including emails, calls, and correspondence.
• Prepare, review, and edit reports, presentations, and other documents for accuracy and professionalism.
• Organize and support board meetings, executive team meetings, and other high-level events.
• Conduct research and provide briefing materials to assist the CEO in strategic decision-making.
• Act as a point of contact between the CEO and internal teams, clients, and external partners.
• Track and follow up on action items from meetings, ensuring timely completion.
• Handle confidential information with the highest level of discretion and professionalism.
• Support special projects and initiatives assigned by the CEO.

Requirements

• BSc in Business Administration, Management, or a related field from a reputable and accredited institution.
• 3+ years of experience as an Executive Assistant supporting C-level executives.
• This role requires occasional onsite c-level meetings; therefore, proximity to the office location is an added advantage
• Exceptional organizational, time management, and multitasking skills.
• Excellent written and verbal communication abilities.
• Strong problem-solving skills and the ability to anticipate the needs of the CEO.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
• High level of discretion, integrity, and professionalism in handling sensitive information.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong interpersonal skills and the ability to build relationships across all levels of the organization.

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Job Opening ID: 282

Job Description

• Analyze current operational processes and workflows to identify areas for improvement.
• Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.
• Collect, analyze, and interpret data to provide actionable insights and recommendations.
• Collaborate with various departments to design and implement process improvements and best practices.
• Monitor key operational metrics, generate reports, and provide updates to management on performance trends.
• Assist in the development and deployment of automation tools and technology solutions to improve efficiency.
• Support change management initiatives, ensuring smooth adoption of new processes across teams.
• Identify risks and operational inefficiencies and propose mitigation strategies.
• Participate in special projects to optimize business processes and operational workflows.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or related field.
• 2–5 years of experience in operations analysis, process improvement, or business analytics.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI, or similar).
• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong documentation and reporting skills.

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Job Opening ID: 278

Job Description

• Implement and champion new people programs and systems that drive efficient employee processes and a positive employee experience.
• Manage relationships, contracts, and service delivery with key People Operations vendors and service providers.
• Execute end-to-end onboarding and offboarding processes with a strong focus on data collection, accuracy, and integrity, including employee profile setup (Zoho), staff confirmations, and exit management.
• Coordinate and support performance management processes, including process initiation, tracking, and reporting.
• Process overtime requests, invoices, and other vendor-related payment matters in collaboration with Finance.
• Support employee data reporting, audits, and data integrity initiatives.
• Collaborate closely with cross-functional team members to execute People & Culture plans and strategies.
• Utilize HR tools and systems effectively, including HRIS platforms, Office 365 tools (Forms, Excel, Word, PowerPoint), to ensure smooth people operations.

Requirements

• Bachelor’s Degree in Social Sciences and other relevant disciplines 
• Minimum of 3 years’ experience in a People Operations, HR Operations, or similar role.
• Relevant HR certification such as CIPM, SHRM, or HRCI is required.
• Strong communication skills with the ability to interact effectively across all levels of the organization.
• Proven problem-solving, organizational, and time-management skills.
• Strong collaboration skills with a team-oriented mindset.
• High attention to detail and process-oriented approach to work.
• Demonstrated ability to learn, unlearn, and relearn in a fast-paced and evolving environment.

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Job Opening ID: 220

Job Description

• Write high-quality code as required, and contribute to the design and implementation of applications and ensure the development of products and features enhancements from design through to deployment.
• Oversee the development of functional applications on the server-side and client-side of our various products/platforms
• Design, develop, and maintain scalable and high-performance server-side applications using, either one or more of, .NET, Java, Python, and/or NodeJS.
• Implement RESTful APIs and integrate with various services and databases and optimize application performance and troubleshoot issues.
• Build responsive and intuitive user interfaces using React, jQuery, and/or Angular.
• Collaborate with UI/UX designers to translate design concepts into functional front-end code and ensure cross-browser compatibility and optimize front-end performance.
• Develop end-to-end solutions that connect frontend and backend components seamlessly and participate in architectural discussions and contribute to the overall system design.
• Ensure high code quality through thorough testing and code reviews and contribute to and leverage open source projects to enhance our technology stack.
• Ensure the production of scalable and functional applications that meet specifications and perform code reviews, inspecting code quality and assuring process adherence.
• Draft application operating procedures and technical documentation as required, and actively participate in scrum processes and collaborate in ensuring a smooth run of operations across multiple Engineering teams.
• Conduct testing of new features and functionality to ensure they meet quality standards, and work with containers and messaging services to ensure that our products are scalable and reliable.
• Participate in code reviews to ensure code quality and maintainability and perform root cause analysis on application issues and develop solutions.
• Troubleshoot and resolve technical issues related to our software products, document product enhancements and communicate changes to relevant stakeholders.
• Stay up to date with emerging technologies, best practices, and open source trends.

Requirements

• BSc in Computer Science, Computer Engineering, Electrical & Electronics Engineering, or a related field of study from an accredited higher institution. 
• 4+ years’ related work experience in software engineering, preferably within the Fintech, Banking and/or financial services sector.
• Proficient in at least two in any of the server-side languages such as, Java, .NET, Python, NodeJS; proficient in client-side web-based technologies and frameworks/libraries such as, React, Angular, jQuery, HTML, CSS, etc.
• Solid understanding of RESTful API design and integration, familiarity with databases (SQL and NoSQL), server and cloud platforms (i.e., Azue, AWS, GCP, etc.)
• Experience with system design and architecture, including designing scalable and reliable systems.
• Demonstrated ability to build and maintain complex applications and proven experience working on multiple open-source projects.  
• Excellent communication and interpersonal skills, and ability to work independently and as part of a team.
• Knowledge of Microservices architecture and containerization methologies and strategies.
• Ability to take ownership of projects, work independently and manage multiple priorities effectively.
• Experience in a fast-paced start-up/scale-up environment, will be a plus.

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Job Opening ID: 281

Job Description

• Partner with Hiring Managers to understand hiring requirements, role expectations, and talent profiles.
• Proactively source candidates using multiple channels including LinkedIn, job boards, talent communities, referrals, and networking.
• Build and maintain talent pipelines for current and future hiring needs across technology, product, operations, and business roles.
• Conduct initial candidate outreach, screening, and engagement to assess fit and interest.
• Manage candidate data and maintain accurate records within the Applicant Tracking System (ATS).
• Provide market insights, talent availability trends, and salary benchmarks to support hiring decisions.
• Support employer branding initiatives by ensuring a positive and professional candidate experience.
• Coordinate interviews and support the recruitment process through to offer stage when required.
• Continuously improve sourcing strategies and processes to enhance efficiency and quality of hire.

Requirements

• Bachelor’s Degree in Social Sciences and other relevant disciplines.
• 2–5 years of experience in talent sourcing, recruitment, or talent acquisition, preferably within fintech, tech, or fast-growth startups.
• Proven experience sourcing for technical roles (engineering, product, data, infrastructure) is an advantage.
• Strong knowledge of sourcing tools such as LinkedIn Recruiter, job boards, Boolean search, and ATS platforms.
• Excellent communication and relationship-building skills.
• Strong attention to detail and ability to manage multiple roles simultaneously.
• Data-driven mindset with the ability to track and report sourcing metrics.
• Ability to work independently while collaborating effectively with cross-functional teams.

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Job Opening ID: 279
Location: Lagos
Job Type: Full time
Industry: Technology

Job Description

• Support the implementation of people programs and processes that improve employee experience and operational efficiency.
• Assist in the onboarding and offboarding of employees, including data collection, profile setup (Zoho), confirmations, and exit documentation.
• Help maintain accurate and up-to-date employee records and support HR audits and reporting.
• Assist in coordinating performance management processes, including tracking and reporting.
• Support vendor and service provider management as needed, including processing relevant documentation or invoices in collaboration with Finance.
• Collaborate with cross-functional teams to execute HR and People & Culture initiatives.
• Utilize HR tools and systems effectively, including HRIS platforms and Office 365 tools (Forms, Excel, Word, PowerPoint).
• Assist with employee engagement activities, policy implementation, and other HR projects as assigned.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field
• Must be a recent graduate or a newly deployed NYSC corps member
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and a willingness to learn HRIS systems.
• Ability to work collaboratively in a team and take initiative on assigned tasks.
• Eagerness to learn, proactive mindset, and high level of professionalism.