Jobs at Afconrecruit Limited

About the job
Recruitment and Onboarding:

• Coordinate and execute the recruitment process, including job postings, screening, and interviews.
• Conduct reference checks and extend job offers.
• Facilitate smooth onboarding and orientation for new hires.

Employee Relations:

• Address employee concerns and grievances professionally and confidentially.
• Foster a positive workplace environment by supporting employee engagement activities.
• Act as a liaison between employees and management.

Performance Management:

• Assist in setting up and managing performance review cycles.
• Support employees and managers in achieving performance goals.
• Provide input on training and development needs based on performance outcomes.

HR Policy and Compliance:

• Ensure the organization complies with labor laws and industry standards.
• Update and enforce HR policies and procedures.
• Maintain employee records and documentation in line with legal requirements.

Training and Development:

• Identify training needs and coordinate development programs.
• Monitor training effectiveness and recommend improvements.

Compensation and Benefits:

• Process payroll and manage employee benefits programs.
• Ensure timely updates to compensation packages and statutory deductions.

HR Analytics and Reporting:

• Generate reports on HR metrics such as attrition, hiring status, and performance outcomes.
• Provide insights and data to support strategic decision-making.

Administrative Tasks:

• Maintain and update employee databases and HR software.
• Support general office administration and ensure smooth operations.

Key Performance Indicators (KPIs)

• Time to hire.
• Employee engagement scores.
• Retention rates.
• Training completion rates.
• Accuracy of HR reporting and documentation.

Qualifications and Skills Required

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role (1-3 years for an executive role).
• Knowledge of labor laws and HR best practices.
• Proficiency in HRIS (Human Resource Information Systems).
• Strong interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality.
• Problem-solving and conflict-resolution skills

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Role Summary

• The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
• They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
• Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
• Actively seek customer feedback to enhance service delivery and resolve recurring issues.
• Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

• Average resolution time for customer inquiries and complaints.
• Customer satisfaction rating (measured via surveys and feedback).
• First response time to customer requests.
• Percentage of issues resolved without escalation.

Requirements

• B.Sc / HND in any field
• The right candidate must have 3-5years experience as a Customer Service Professional

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Role Summary

• The Accountant/Admin will manage all financial and administrative operations within the region, including budgeting, procurement, inventory, invoicing, ensuring accurate and timely financial reporting and efficient office management. 
• This role is crucial to maintaining budget compliance, coordinating office logistics, and providing administrative support to all teams within the region.

Qualifications

• Bachelor's Degree in Accounting, Finance, or a related field.
• ICAN Certification is a plus
• Minimum of 3 years of experience in accounting.
• Proficiency in accounting software (e.g., QuickBooks, Sage, Zoho, etc) and MS Office.
• Strong administrative, analytical, organizational, and multitasking skills. Responsibilities:
• Oversee all regional financial operations, including budgeting, invoicing, requisitions, and procurement.
• Manage accounts receivable, ensuring timely processing of payments and follow-up on outstanding invoices.
• Prepare and submit monthly financial reports, ensuring accuracy and compliance with company policies.
• Work closely with the national accounting team to reconcile financial discrepancies and maintain cash flow.
• Ensure adherence to the regional budget and optimize financial processes to prevent overspending.

KPIs:

• Accuracy and timeliness of financial reports.
• Timely submission of invoices and requisitions.
• Adherence to the regional budget and cost control measures.
• Efficient cash flow management, ensuring timely payments and healthy balances.
• Address and resolve administrative requests or issues within 24 hours.
• Achieve full compliance with company administrative policies and ensure a professional office environment.
• Timely procurement of required supplies and equipment with minimal delays, maintaining adequate stock levels.

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Role Summary

• Sales Agents and Brand Activators are responsible for generating leads, closing sales, and maintaining excellent customer relationships within their regions.
• BAs will operate on a contract basis to supplement the sales team during peak periods or specific campaigns.

Responsibilities

• Generate and convert leads into paying customers, focusing on both B2C and B2B opportunities.
• Build and maintain strong relationships with clients, ensuring a seamless sales experience.
• Conduct market research to identify potential customers and communicate the benefits of our services.
• Manage the sales process from initial contact to closing the deal, ensuring accurate and timely completion of all required documentation.
• Report sales activities and outcomes to the Sales Manager, including new leads, closed deals, and challenges.

KPIs:

• Number of new customers onboarded and deals closed.
• Achievement of individual sales targets.
• Customer retention and satisfaction, with regular follow-up and engagement.
• Lead conversion rate (from inquiry to deal closure).

Requirements

• B.Sc / HND in any field
• The right candidate must have 3-5years experience