Job Vacancies at Viisaus Technology Ltd

Job Profile

As a Product Manager, your responsibilities will be to:

• Develop and implement product strategy consistent with company vision
• Collect and analyse feedback from clients, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Coordinate cross-functional teams
• Analyse and document ‘AS-IS’ and ‘TO-BE’ business processes as required
• Work with stakeholders (internal and external) to elicit, analyse, and document requirements
• Review test plans and reports to ensure that all business requirements are met throughout the testing process
• Provide input to the development of end-user training content for use in instructor-led and technology-based training and support to end users after product delivery
• Produce weekly reports for the management team showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies
• Manage vendor relations in the delivery of solutions
• Produce and review product requirements documents (PRD)
• Ensure products and releases are launched correctly and on schedule
• Make creative recommendations to expand product base and vision
• Suggest ways to track product use and impact on end users
• Work with multiple stakeholders across the business to ensure proper product definition
• Work closely with the engineers to help determine the best technical implementation methods as well as product development schedule
• Enhance existing products and work to drive market adoption
• Drive new feature development from start to finish; write specs, work cross-functionally with engineering and design, launch features, analyse results and synthesize learnings
• Identify product execution risks in advance and propose solutions
• Define, analyse and track metrics to measure product success and customer satisfaction

You’d be a good fit if you:

• Have proven experience as a Product Manager or similar role
• Are experienced in product lifecycle management
• Have a background in software development and program management
• Are an extremely keen and analytical individual who can develop strategies using lean methods.
• Possess an extraordinary mind and love to use it
• Are passionate and not afraid of searching for a needle in a haystack
• Love the border between development and product
• Are disciplined in time keeping and achieving daily outputs as required
• Don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.

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Job Profile

As the IT Support Engineer, your responsibilities will be to:

• Implement activities that support part of VIISAUS’s technology vision and work function.
• Create purchase requisitions for IT hardware/software and ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Install authorized software to laptops and desktops while ensuring security and upgrades are applied and kept up to date
• Support the deployment, operation and execution of plans on pre-release, upgrades and current versions of software.
• Provide comprehensive 1st and 2nd level IT technical support to all internal users and escalation to appropriate team members.
• Collaborate with and provide IT technical advice to internal customers on active projects.
• Monitoring multiple Cloud Applications and Internal Systems.
• Responsible for scheduling and running regular replication of Oracle, SQL Server, PostgreSQL or other database technology installed on the server as a disaster recovery measure.
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Ensure the end-to-end customer experience and provides a single point-of-contact for the customer
• Troubleshoot basic network related issues i.e. DNS and TCP/IP issues
• Take ownership of user reported problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Publish support documentation to assist staff with requests for information & provide staff training when required.
• Add to and maintain Known Error Database (KEDB) to enhance quality of problem resolutions

You’d be a good fit if you:

• Are able to talk about technology in simple terms
• Are a logical thinker
• Are an excellent problem solver with strong analytical skills
• Like to keep up to date with the latest technology. (if you don't know your IPod from your IPad, then it's time to swot up)
• Love delivering results and meeting customer expectations
•  Possess an extraordinary mind and love to use it.

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Job Profile

We are looking for an enthusiastic Human Resources (HR) Generalist to implement a variety of human resource programs.  The HR department will depend on your assistance in a number of important functions such as staffing, compensation and benefits, training and development.

If you are looking to kick start your career in HR, this is the place to be. Due to the diversity of responsibilities of the role, the ideal candidate will be a competent and resourceful individual with a passion for HR. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the Organization as a whole.                                                                                            

Job Classification: Entry – Specialist Grade                                                                                                                       J

Assignment Category: Regular, Full-time                            

As HR Generalist your responsibilities will comprise:

• Delivering effective support to the head of HR and the wider business, ensuring operational excellence across all aspects of the HR function
• Assisting in talent acquisition and recruitment processes
• Administering compensation and benefit plans
• Conducting employee on boarding and help plan training & development
• Provide support to employees in various HR related functions such as leave management, compensation etc. and resolve issues and problems
• Promoting HR programs to create an efficient and conflict-free workplace
• Assisting in the development and implementation of human resource policies
• Undertake tasks in performance management
• Gather and analyse data with useful HR metrics
• Implementing learning and development activities by coordinating training sessions, managing attendance and gathering and evaluating employee feedback
• Maintaining up-to-date, accessible and accurate HR records

Key Performance Indicators (KPIs) you will be measured on include:

• Average time to update employee records
• Master data accuracy (Employees)
• Time to fill vacant positions
• Percentage of employees receiving regular performance reviews
• Percentage of employees trained in a given period
• Percentage of processes automated / systemised
• Employee Satisfaction Index
• Net Promoter Score
• Percentage of vacation days used
• Cycle time to process payroll

You’d be a good fit if you:

• Have an understanding of general human resources policies and procedures
• Possess good knowledge of employment/labor laws
• Can work comfortably with Microsoft Office; HRIS systems (e.g. PeopleSoft)
• Show a customer-focused attitude, with high level of professionalism and discretion
• Have excellent communication, people skills and aptitude in problem-solving
• Are able to work in a team with a results driven approach
• Can communicate clearly, write well and speak eloquently

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Job Profile

As Data Scientist, your responsibilities will be to:

• Work with clients, managers and technical staff to understand business needs and develop technical plans to deliver results
• Develop, deploy, and implement predictive models and protocols for mining production data sources
• Appropriately deliver existing analytic methods and tools; applying theory to practice
• Learn new analytic methods and tools as needed
• Create analytic models and test hypotheses collaboratively in a rapid-paced work environment to meet client needs
• Be accountable for data science solution delivery and code quality check including providing detailed and constructive design and code reviews
• Help establish standards in machine learning and statistical analysis to ensure consistency in quality across projects and teams
• Lead data science consulting engagements on the ground

You’d be a good fit if you:

• Have a strong foundation in statistics and data analytics with expertise in survey research and statistical modeling
• Can create structure out of semi-structured and unstructured data using one or more data science toolkits such as R, Python, Unix shell, Matlab, Rapidminer, SAS or SPSS
• Have strong experience mining and manipulating data with traditional tools (SQL, Power BI, OLAP, advanced EXCEL, etc.) and ‘Big Data’ tools/techniques (Hadoop, Hive, Spark, etc.)
• Have experience with machine learning algorithms and classifiers such as k-NN, Naive Bayes, SVM, Random Forest, Linear Regression, ARIMA, Neural Nets, Deep learning, etc.
• Are familiar with applied statistics such as probability distributions, measures of dispersion and central tendency, hypothesis testing and statistical inference
• Possess demonstrable experience of delivering a wide variety of machine learning techniques including classifiers, regression, clustering, decisions trees, neural networks, NLP and ensemble techniques
• Understand data visualization patterns and have experience with one or more data visualization tools such as Tableau, R Shiny, Seaborn, MicroStrategy, SAP BusinessObjects, QlikView, etc.
• Have a keen understanding of the business value perspective on predictive analytics
• Have experience deploying and monitoring predictive models
• Possess excellent oral, written communication, presentation, and analytical skills
• Possess an extraordinary mind and love to use it
• Love working with numbers and are target driven