IT Support Engineer at Viisaus Technology Ltd

Job Profile

As the IT Support Engineer, your responsibilities will be to:

• Implement activities that support part of VIISAUS’s technology vision and work function.
• Create purchase requisitions for IT hardware/software and ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Install authorized software to laptops and desktops while ensuring security and upgrades are applied and kept up to date
• Support the deployment, operation and execution of plans on pre-release, upgrades and current versions of software.
• Provide comprehensive 1st and 2nd level IT technical support to all internal users and escalation to appropriate team members.
• Collaborate with and provide IT technical advice to internal customers on active projects.
• Monitoring multiple Cloud Applications and Internal Systems.
• Responsible for scheduling and running regular replication of Oracle, SQL Server, PostgreSQL or other database technology installed on the server as a disaster recovery measure.
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Ensure the end-to-end customer experience and provides a single point-of-contact for the customer
• Troubleshoot basic network related issues i.e. DNS and TCP/IP issues
• Take ownership of user reported problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Publish support documentation to assist staff with requests for information & provide staff training when required.
• Add to and maintain Known Error Database (KEDB) to enhance quality of problem resolutions

You’d be a good fit if you:

• Are able to talk about technology in simple terms
• Are a logical thinker
• Are an excellent problem solver with strong analytical skills
• Like to keep up to date with the latest technology. (if you don't know your IPod from your IPad, then it's time to swot up)
• Love delivering results and meeting customer expectations
•  Possess an extraordinary mind and love to use it.