Job Vacancies at Standard Chartered Bank

Job Description

• In partnership with the various product houses, sector heads in business, commercial and corporate banking and customer channels, to execute the Franchise collections strategy for Nigeria to achieve the overall business banking goals.

Qualifications

• Minimum of First Degree.
• CIBN; ICAN; ACCA is an added advantage.

Behavioral Competencies:

• Documenting Facts.
• Establishing Rapport.
• Team Working.
• Convincing People.

Technical Competencies:

• Product knowledge
• Client Servicing
• Client Retention.

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Job Description

• Lead a team of outbound consultants in the day-to-day operations of the contact centre to drive customer engagements, satisfaction and retention in fulfilment of the strategic goal of the CCC and the business at large.

Qualifications

• Minimum of First Degree.
• Professional certification will be an added advantage.

Behavioral Competencies:

• Strong Leadership Qualities.
• Strong verbal and written communication skills.
• Good Data Analytics and Presentation skills.
• Knowledge & Experience in Effective Service Delivery.
• Strong Influencing and Persuasive Skills.

Technical Competencies

• A good understanding of the Bank’s full range of products.
• A basic knowledge of regulations governing the management of financial services.
• Understanding of the branch service standard and practice.
• High degree of intelligence, communication and analytical skills.

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Job Description

• To manage, optimize value and drive profitability from a portfolio of Enterprise Direct customers.

Qualifications

• Minimum of First Degree in Finance, Accounting and any other related discipline.
• Professional qualification in any of the following CIBN, ACA/ICAN, ACCA, ICEN, RIMAN.

Behavioral Competencies:

• Generating Ideas.
• Developing Strategies.
• Interpreting Data.
• Team Working.

Technical Competencies:

• Product Knowledge.
• Application and Submission Verification.
• Account opening and maintenance.
• Product Related Systems.
• Customer Acceptance and review.