Supervisor, Outbound at Standard Chartered Bank

Job Description

• Lead a team of outbound consultants in the day-to-day operations of the contact centre to drive customer engagements, satisfaction and retention in fulfilment of the strategic goal of the CCC and the business at large.

Qualifications

• Minimum of First Degree.
• Professional certification will be an added advantage.

Behavioral Competencies:

• Strong Leadership Qualities.
• Strong verbal and written communication skills.
• Good Data Analytics and Presentation skills.
• Knowledge & Experience in Effective Service Delivery.
• Strong Influencing and Persuasive Skills.

Technical Competencies

• A good understanding of the Bank’s full range of products.
• A basic knowledge of regulations governing the management of financial services.
• Understanding of the branch service standard and practice.
• High degree of intelligence, communication and analytical skills.