Job Vacancies at Spurt!

Summary

As the Human Resources Lead at MaterialsPro, you will be responsible for building and overseeing core HR functions across recruitment, onboarding, compliance, performance management, employee development, and workplace culture. You will serve as a strategic partner to leadership and a trusted resource to staff, driving HR systems and practices.J

Job Description

Key Responsibilities

• Employee Records & ComplianceMaintain accurate, confidential, and secure employee records.Ensure full compliance with labour laws and internal policies.Regularly update HR policies in line with Nigeria’s labour legislation.Support HSE (Health, Safety, Environment) adherence, particularly in construction environments.
• Recruitment & OnboardingDevelop and implement recruitment processes aligned with company values.Lead recruitment campaigns to attract and hire qualified talent.Facilitate seamless onboarding processes that integrate new hires effectively.
• Employee Engagement & RetentionFoster a positive workplace culture with high levels of staff engagement.Design and implement staff welfare and recognition initiatives.Track and improve employee satisfaction and retention
• Training & DevelopmentIdentify and implement training programmes that align with team needs.Support individual development plans and career growth pathways.Monitor ROI of training investments.
• Performance ManagementCoordinate biannual performance appraisal processes.Ensure feedback mechanisms and goal setting are implemented across teams.Support managers in delivering clear, actionable feedback.
• Payroll CoordinationEnsure accurate and timely payroll collation for finance processing.Maintain data integrity across attendance, leave, and payroll systems
• Exit & OffboardingManage offboarding processes to ensure compliance and continuity.Conduct exit interviews and capture feedback for continuous improvement.

Key Results

• (OKRs)100% compliance with labour laws and internal HR policies.At least 98% employee engagement score (tracked via periodic pulse checks).
• Zero payroll errors in monthly collation.100% completion rate for biannual performance reviews.Regular training programmes delivered to all employees.
• Timely policy updates in line with labour legislation changes

.Key Performance Indicators (KPIs)

Number of compliance/regulatory breaches = 0Number of unresolved HR issues/conflicts < 2 per quarterPayroll collation accuracy = 100%Training ROI = At least 70% of employees apply learnings within 30 daysPerformance appraisal completion = 100%Weekly HR reports submitted on time = 100%

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Locations: ikosi-Ketu, Lagos

Skills: Customer Service, Customer Success, Customer Support

Summary

My Food Angels is a leading Lagos-based grocery delivery service revolutionising the way Lagosians access fresh produce and household essentials. We offer swift and affordable deliveries, getting groceries to your doorstep within 24 hours.We\'re on a mission to become the undisputed leader in customer satisfaction within the Lagos grocery delivery market. To achieve this, we\'re seeking a passionate and results-oriented customer service representative to join our team and play a critical role in exceeding customer expectations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and delivery options.
• Process orders, returns, and refunds accurately and efficiently
• Resolve customer complaints and issues to ensure customer satisfaction
• Work closely with the operations team to coordinate deliveries and address customer concerns
• Maintain accurate records of customer interactions and transactions.• Identify and escalate priority issues to the appropriate team members.
• Stay up to date with product information and company policies.

Qualifications:

• Previous customer service experience preferred
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.• Ability to multitask and prioritise in a fast-paced environmen
• Proficiency in Microsoft Office and customer service software.
• Knowledge of the grocery or e-commerce industry is a plus.
• Dynamic and fast-paced environment: Contribute to shaping the future of the grocery delivery landscape in Lagos