Customer Service Representative at Spurt!

Locations: ikosi-Ketu, Lagos

Skills: Customer Service, Customer Success, Customer Support

Summary

My Food Angels is a leading Lagos-based grocery delivery service revolutionising the way Lagosians access fresh produce and household essentials. We offer swift and affordable deliveries, getting groceries to your doorstep within 24 hours.We\'re on a mission to become the undisputed leader in customer satisfaction within the Lagos grocery delivery market. To achieve this, we\'re seeking a passionate and results-oriented customer service representative to join our team and play a critical role in exceeding customer expectations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and delivery options.
• Process orders, returns, and refunds accurately and efficiently
• Resolve customer complaints and issues to ensure customer satisfaction
• Work closely with the operations team to coordinate deliveries and address customer concerns
• Maintain accurate records of customer interactions and transactions.• Identify and escalate priority issues to the appropriate team members.
• Stay up to date with product information and company policies.

Qualifications:

• Previous customer service experience preferred
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.• Ability to multitask and prioritise in a fast-paced environmen
• Proficiency in Microsoft Office and customer service software.
• Knowledge of the grocery or e-commerce industry is a plus.
• Dynamic and fast-paced environment: Contribute to shaping the future of the grocery delivery landscape in Lagos