Job Vacancies at PalmPay

Responsibilities:

• Define and oversee the development of new product features while tracking success metrics.
• Collaborate with cross-functional teams to align product goals with business objectives.
• Enhance user experiences through research, feedback, and data-driven improvements.
• Work closely with customer service to resolve user issues and implement solutions.
• Conduct market and competitor analysis to identify trends and maintain competitiveness.
• Develop and prioritize a product roadmap that supports strategic business goals.
• Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes.

Qualifications:

• Proven experience in operations management with a focus on customer acquisition.
• Strong knowledge of customer acquisition strategies and techniques.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proven leadership and team management abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Detail-oriented with strong data analytics skills.
• Ability to work under pressure and meet deadlines.

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Responsibilities

• Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
• Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
• Re-validate unsettled transaction position with reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Resolution of Customer issues
• Review and respond to mail inquiries

Requirements

• A Bachelor's Degree or its equivalent
• Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
• At least 2 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.

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Job Purpose

• The Reconciliation and Settlement Specialist is responsible for resolving all issues arising from electronic transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery
• Attending to all transfer related enquiries from banks.

Responsibilities

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payments platforms including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Requirements

• A Bachelor's Degree or its equivalent
• Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
• At least 3 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy.

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As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities:

• Prospecting and Identifying quality merchant/agent and Deployments of PWT account poster.
• Educating the merchant on the benefit of the account and follow up.
• Maintaining good relationship with merchant/agent.

Qualifications

• Minimum of OND
• Previous Sales experience

Base Salary: N70,000. Transportation: N20,000.  Extra Bonus: +N3,000 (weekend)
Commission: N0 – N40,000