We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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The Reconciliation and Settlement Specialist is responsible for resolving all issues arising from electronic transactions.
Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
Engage aggregators and business partners on improved service delivery
Attending to all transfer related enquiries from banks.
Responsibilities
Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Identifying, negotiating and closing partnerships deals on direct product offerings.
Liaising with switching companies and card schemes on Settlement issues
Reconciliation of transactions routed through various payments platforms including POS.
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
Ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction posting on system.
Requirements
A Bachelor's Degree or its equivalent
Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
At least 3 years in Digital Financial Services or banking industry experience
Experience with electronic payment systems
In-depth knowledge of payment processing- gateways
Organization and Time management skills
Proficiency in the use of Ms office suites.
Excellent communication skills and interpersonal skills.
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Yahoomail