Job Vacancies at MTN Nigeria

Reports To: Senior Manager E-Commerce
Division: MoMo Payment Service Bank
Description

• Work closely with Senior Manager to develop and deploy E-commerce product roadmap in MoMoPSB, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with MoMoPSB specific local nuances and secure sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the E-Commerce product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to identify best partnerships and e-commerce features, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Business development and Payment teams to identify potential strategic partners to drive logistics, category management selection and the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within MoMoPSB
• Manage Quality of Service of the Product to ensure seamless customer experience
• Monitor & Analyze traffic loads and in country system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.

Education:

• First  degree in any related discipline
• Fluent in English

Experience:

6 - 13 Years' experience including:

• Experience in E-commerce is mandatory
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

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 Reports To: Executive Compliance Officer

Division: MoMo Payment Service Bank

Description

• Develop, implement, and maintain bespoke compliance-related solutions for MoMo PSB’s AML/CTF/Sanctions/Anti-fraud compliance program.
• Design, implement and add to the AML/CTF framework and its implementation
• Assist the CEO and the Senior Management in the management and execution of an efficient compliance monitoring program
• Design, evaluate, support and influence a culture of compliance within MoMo PSB
• Advise and support business (MoMo PSB mainly) and stakeholders with the development of appropriate controls
• Ensure the following activities take place efficiently and systematically:
• Client on-boarding
• Client risk-assessment
• Client monitoring/investigation
• Act as a subject matter expert to the Board, Senior Management and employees
• Provide advice and guidance to all in the organization on fraud and AML/CTF matters
• Responsible for ensuring an AML tool is up and running and meeting regulatory requirements, Group standards and industry best practices
• Approve Suspicious Transaction Reports prepared by AML Analysts so they can be sent to relevant bodies in a timely fashion
• Will make sure all AML alerts are attended to regularly and that relevant rule sets are being used
• Report all fraud cases to Fraud Unit within MoMo PSB and Group Fintech
• Manage the impact of potential changes driven by the regulators, industry, marketplace, and or legal environment and devise strategy to influence them in the best interest of MoMo PSB
• Fully assist and cooperate in audit programs to determine organizational vulnerabilities
• Ensure relevant training on latest AML trends and techniques in the Mobile Financial Services industry is provided to all stakeholders.

Education:

• First degree in law or business related discipline
• AML/CFT Certification may be advantageous
• Fluent in English

Experience:
6 - 13 Years' experience including:

• Minimum of 6 years post-qualification experience with, at least, 4 years in Mobile Financial Services sector/industry and or Banking
• Minimum 3 years of proven experience as an AML/Fraud Analyst in the banking industry or within Mobile Financial Services preferably
• Experience developing and Implementing compliance programs
• Very good knowledge of AML/CTF laws and rules in a Mobile Financial Services/banking setting, in Nigeria
• Exceptional investigative and analytical skills
• Experience of producing User Requirement Documentation (URS) or similar is a must to help drive future enhancements to the AML tool
• Very good interpersonal, communication (written and verbal) skills
• Strong organizational skills with the ability to work independently, as well as collaboratively within a team environment.
• Ability to interact effectively with all levels of management, legal counsel, law enforcement, regulators and internal auditors while maintaining strict confidentiality
• Strong decision-making, analytical and investigative abilities with attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and aptitude for learning other software applications (MoMo PSB Limited/MTN platforms)

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Reports To: Manager AML and CFT Compliance

Division: MoMo Payment Service Bank

Description

• Maintain a compliance glossary of applicable laws and regulations governing Anti-Money Laundering and Mobile Financial Services and use this as the basis for monitoring and oversight activities.
• Review and analyze AML/CTF current trends and news to identify risks, policies, legislation or any issues associated with money laundering or other financial crimes.
• Contribute to the development of the AML/CTF Compliance testing strategy, methodology, framework, standards for conducting control testing, and for reporting results.
• Coordinate collation of information necessary for compliance audits performed by external auditors and ensure all compliance requests are met and completed in a timely manner.
• Follow through with relevant first line functions to ensure timely creation and revisions of internal controls related to AML.
• Maintain an AML/CTF compliance dashboard to assess effectiveness of AML/CTF risk management practices and controls.

Education:

• BSC in Statistics, Computer sciences
• AML/CFT Certification may be advantageous
• Fluent in English

Experience:
3 - 7 Years' experience including:

• Proven experience as an AML/Fraud Analyst in the banking industry or within Mobile Financial Services preferably
• Working knowledge of AML/CTF and other compliance requirements, laws and rules in a Mobile Financial Services/banking, switching services or e-payment organization
• Experience of local financial services regulatory landscape
• Experience and knowledge of Data Analysis in a risk management environment
• Good knowledge of the Central Bank of Nigeria’s Mobile Money Guidelines and AML Regulations
• Familiarity with the FIU (Financial Intelligence Unit) directives/regulations
• Good knowledge of AML tool RiskSecure or any other monitoring tool
• Experience working in a team and good interpersonal skills
• Ability to plan and execute complex projects under pressure