Manager - Products (e-Commerce) at MTN Nigeria

Reports To: Senior Manager E-Commerce
Division: MoMo Payment Service Bank
Description

• Work closely with Senior Manager to develop and deploy E-commerce product roadmap in MoMoPSB, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with MoMoPSB specific local nuances and secure sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the E-Commerce product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to identify best partnerships and e-commerce features, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Business development and Payment teams to identify potential strategic partners to drive logistics, category management selection and the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within MoMoPSB
• Manage Quality of Service of the Product to ensure seamless customer experience
• Monitor & Analyze traffic loads and in country system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.

Education:

• First  degree in any related discipline
• Fluent in English

Experience:

6 - 13 Years' experience including:

• Experience in E-commerce is mandatory
• Experience working in a global/multinational enterprise with a good understanding of emerging markets