Job Vacancies at Moove Africa

About the Role

Moove is looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the (Fleet) Operations Manager, reporting to the City Manager. As a proven result-driven person, the (Fleet) Operations Manager will be leading the Fleet Customer Success team for stellar performance.

The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management or car rental industry and a proven track record in implementing successful growth strategies and leading teams. The (Fleet) Operations Manager will be prepared to be fully accountable for the performance of the Customer Success Team in optimising drivers' performance.

In this role, you will dig deep into the monitoring and compliance of the Fleet Customer Success Team that makes the organization more efficient, effective, and compliant. If you've got resilience, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

We are looking for a (Fleet) Operations Manager who will lead the local Customer Success Team to ensure a high-level of Driver compliance within our Customer Success team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is a Customer Success expert and who is experienced in Leading and Coaching a large team.

What You’ll be Doing

• Optimising driver performance.

• Leading Driver issue resolution efforts in collaboration with other departments.

• Ensuring compliance and administration of all verification procedures and enforcing all company policies and procedures.

• Coordinating with (Fleet) Maintenance Manager as required to resolve any escalated issues related to maintenance and repairs.

• Managing and overseeing all driver-related communication including but not limited to, driver operations, safety, compliance, Moove policies, and breakdown.

• Leading and Coaching the Customer Success and Onboarding Executives to support the drivers effectively.

• Contributing to the budgeting process from a Driver Relations & Monitoring perspective.

• Liaising with peers within the region & company to share knowledge and optimise operations.

What You will need for this position  

• Bachelor's degree in logistics, or equivalent experience required.

• MBA is preferred

• 5+ years of relevant logistics, operations, and/or services management experience.

• Experience in a start-up

• Candidate must be an excellent communicator

• Candidate must be Data-centric and Tech-savvy

KPIs that will be measured after you start

• Supply Hours and days

• Trip completion rate

• Remittance rate

• Driver availability

• TAT Compliance

• Driver Retention

• Downtime Driver welfare issues

Who You'll Be Working with:

Directly reporting to our City Manager, and closely working with our Customer Success and Onboarding Executives.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

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About the Role

Moove is looking for an exceptional professional with strong entrepreneurship to be City (Operations) Manager for the Moove business in Lagos, Nigeria. The ideal candidate will deliver networking excellence and provide subject matter expertise and advice on all existing operations in the location.

The position would be office-based. You will be reporting to the General Manager, Nigeria, whereas for day-to-day activities you will be closely working with the City Fleet Manager and City Maintenance Manager.

What You’ll be Doing

• Set up, Lead, and Scale Moove's business operations in your city.
• Manage and Coach the Operations Team Leads.
• Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
• Work closely with the General Manager, Nigeria to drive projects and resolve any operational issues.
• Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times
• Lead daily stand-ups to review City Ops data and plan the next course of action
• Lead the charge on ensuring timely and full collection of all driver receivables
• Facilitate timely on-boarding of vehicles and support vehicle supply activities.
• Support in-country initiatives to promote Driver Safety and Driver Diversity.

What You will need for this position

• Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.
• A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
• A minimum of 8 years of experience, but we will consider candidates with less experience if they meet our other requirements
• Operational experience is a plus; knowledge of the automotive industry is not required but is a plus.
• Excellent communication, organization, and project management skills
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours
• Ability to prioritize important and urgent activities
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills

Who You'll Be Working with:

Directly reporting to our General Manager, Nigeria, while closely working with the City Fleet Manager and City Maintenance Manager in Lagos, Nigeria.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.